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Preventing Readmissions Starts Before Discharge: The Role of Nurse-First Triage
March 25, 2025
Hospital readmissions are a persistent challenge for health systems across the country. Nearly one in five Medicare patients is readmitted within 30 days of discharge,
5 Tips To Optimize Your Transfer Center
March 21, 2025
Optimizing your health care transfer center is a crucial step in enhancing patient flow, reducing wait times, and improving overall care coordination.
Featured posts
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Optimize Transfer Center Practices to Improve Patient Acquisition Whitepaper
Health care is changing. Fast. But one constant remains — the challenge of managing the flow of patients in and out of your hospital or health system.
Even before COVID-19, patient transfers were problematic for most hospitals and health systems. Then, the pandemic added more strain. Finding the best way to handle patient flow has become increasingly difficult, with higher patient volumes and staff shortages.
CHRISTUS Health and Conduit Health Partners Expand Access to Care
Collaboration with CHRISTUS Trinity Clinic brings after-hours nurse triage to CTC communities
CINCINNATI, Ohio and IRVING, TX (Oct. 9, 2023) — CHRISTUS Trinity Clinic, the medical provider group of CHRISTUS Health, is collaborating with Conduit Health Partners to bring after-hours telephonic nurse triage care to their patients through Conduit’s nurse-first model where callers have immediate,
NEWS & ARTICLES
Revolutionizing Rural Health Outcomes: The Impact of Nurse-First Triage
In health care, innovation isn’t confined to high-tech cities and urban hubs. The transformative power of modern medical approaches is reaching even the remotest corners of our society, and one such advancement that’s making waves is Conduit’s Nurse-First Triage. In an interview with Kevin Price on the Price of Business Show, Cheryl Dalton-Norman, president of Conduit, shares Conduit’s approach to changing the game for rural health outcomes, bridging the gap between limited resources and quality care.
The Rise of Home Hospital: Transforming Healthcare Delivery
The future of health care delivery is undergoing a remarkable transformation. As patient needs evolve, health care organizations must adapt and change existing models of care. By integrating innovative solutions like home hospital care, patients can have a better care experience, alleviate overcrowding in emergency departments, and provide relief to the health care system as a whole.
The Critical Issues Facing Health Care Professionals Today – Podcast with Dr. Nick on HealthcareNOW Radio
On an episode of the Healthcare NOW Podcast, host, Dr. Nick van Terheyden, also known as Dr. Nick, delves into the critical issues facing health care professionals with Dominique Wells, chief operating officer at Conduit Health Partners, to shed light on the intricacies of running a health care company, the impact of the pandemic, and the importance of collaboration in problem-solving.
Revolutionizing Health Care Delivery and Patient Care
The COVID-19 pandemic shed light on the critical challenges hospitals face when it comes to transferring patients to facilities that can provide a higher level of care. However, this issue existed long before the pandemic. Cheryl Dalton-Norman, president of Conduit Health Partners, recognized this problem and set out to solve it back in 2017. Her nurse-first triage and transfer service aimed to streamline patient transfers and ensure timely access to appropriate care.
Improving Patient Care from the Comfort of Their Own Home
The care paradigm shifting from the hospital to hospital-at-home was a positive development from the pandemic. “When care is centered around the patient and their needs, patients are able to take a more proactive role in their own health from the comfort of their own home,” shares Cheryl Dalton-Norman, president of Conduit, in an article with McKnight’s Home Care.
Providing FQHCs with Nurse Triage Services
At Conduit Health Partners, we’re proud to partner with Federally Qualified Health Centers (FQHCs) to help improve access to care for their patient population.
How to Position your Health System for the Future
In an article with MedCity News, “Key to Health System Success: An Entrepreneurial Mindset,” Cheryl Dalton-Norman, Conduit President, shares that incorporating elements of risk that complement a health system’s vision, health care leaders can drive a sustainable growth strategy that benefits patients and staff and better positions the organization for the future.
Improving Health Care Experience for Everyone Through Empathy – Podcast
How can empathy improve health care experience for everyone?
On an Outcomes Rocket Podcast episode “Empathy for Better Leadership,” Dominque Wells, chief operating officer at Conduit Health Partners, discusses this topic. She first shares her journey and how she uses her experience in many previous roles to lead,
Working together to transform care
Medical Mutual, Conduit and DispatchHealth are at the forefront of transforming health care. Medical Mutual identified a need in its member population and brought together innovative companies in the health care space to help achieve their goals. Working together, these three organizations have positively impacted the Medical Mutual member population.
Conduit Leader Shares the Importance of Supporting the Mental Wellness of Associates
In a recent Authority Magazine article, Dominique Wells, chief operating officer at Conduit, shared advice on how to thrive in your industry and avoid burnout, create a fantastic work culture, and five steps or initiatives that companies have taken to help improve or optimize their employees’ mental wellness.
Women’s History Month — Toni Gadberry, Director of Technology and Analytics
At Conduit Health Partners, we’re proud to highlight some of our valuable team members during Women’s History Month.
Toni Gadberry is the director of technology for Conduit Health Partners. She oversees the organization’s workforce management, onboarding program, and the technology design and strategy supporting Conduit’s services.
But she says her most important responsibility is to continually inspire her team.
Women’s History Month — Heather Kelsey, Clinical Director of Nurse Triage
At Conduit Health Partners, we take pride in our team members and value their contributions. Heather Kelsey is one of many employees we celebrate during Women’s History Month.
In a previous role, Heather jumped in and led a team of COVID-19 testers who traveled throughout the country in the fight against the pandemic.
NEWS & ARTICLES
Patient transfer center
Using Data to Drive Patient Acquisition, Retention and Growth
An innovator in the health care space, Conduit Health Partners’ use of data is a driving factor in helping to determine the correct type of care each patient should receive, when they should receive it, if that care is best delivered in the hospital or at home, and how that care will impact the bottom line for both the health care services provider and the patient.
Conduit Addresses the Nursing Shortage
The Great Resignation has led to millions of Americans re-evaluating their jobs and trying to find what they want in life. Nurses are at the top of this list. Nursing turnover has never been higher. Engagement and retention for nurses are incredibly important. Leaders at Conduit are actively creating solutions to increase the sense of belonging and job satisfaction that are the building blocks of keeping valuable and talented nurses on our teams.
Cheryl Dalton-Norman named Health Care Heroes Award Finalist
We are proud to announce that Cheryl Dalton-Norman, President Conduit Health Partners, is a finalist for the Cincinnati Business Courier’s Health Care Hero Award in the Health Entrepreneur category. This recognition honors individuals who have improved the quality of health care in Greater Cincinnati through their expertise, research and innovation, management skills, entrepreneurial efforts, community work, and patient care.
Looking to Outsource Your Patient Transfer Services? Here are 3 Financial Benefits
There are many reasons you may be considering outsourcing certain functions like patient transfer services. In addition to having more time to focus on your most critical role of providing high-quality patient care, there are financial benefits when you outsource with a trusted partner like Conduit Health Partners.
Improving Patient Care and Operational Efficiency with Rightsourced Patient Transfer
Every member of a health system’s team, often comprising hundreds of highly trained professionals, is enabled by the competency of their colleagues, and the effectiveness of operational staff who carry out their specific functions to the best of their ability. Beyond safeguarding profitability, maintaining operational dexterity and efficiency is crucial to assuring every patient has the best possible outcome as they navigate their way through your health system.
Hospital Improves Patient Flow with Streamlined Transfer Services
Mercy Health-Lorain partnered with Conduit Health Partners to implement streamlined patient transfer processes, which improved patient flow and efficiency, and increased admissions.
24-7 nurse triage
Conduit Wins eHealthcare Leadership Award
Conduit Health Partners is excited to share that we have received an eHealthcare Leadership Award for our Search Engine Marketing Nurse Triage digital campaign. Conduit was awarded Platinum, which is best in class of “Other Healthcare Sites.”
The eHealthcare Leadership Awards recognize outstanding health websites and digital initiatives, highlighting the role of digital communications in achieving health care organizations’ business objectives.
Aspects of Social Determinants of Health
The conversation in health care is evolving from a focus on treating illnesses to a more holistic approach that considers the social determinants of health (SDoH). These determinants encompass various factors such as income, education, employment and access to resources, all of which significantly impact an individual’s overall health. In an interview with Healthcare IT Today,
How a Nurse-First Triage Model Can Reduce Unnecessary ED and Urgent Care Visits
In an article with PSQH, Dusti Browning, vice president, Growth and Client Solutions at Conduit, shares that already unsustainable care costs will rise yet another 5% or higher this year, not including the increase in premiums many organizations have experienced. To counter the impact, one out of five employers
The Growing Trend of Outsourcing in Health Care
In the ever-evolving health care landscape, hospitals are increasingly turning to outsourcing as a strategic move to optimize operations, enhance patient care and achieve financial sustainability. In a Managed Healthcare Executive article, Cheryl Dalton-Norman, president of Conduit Health Partners, shares her expertise on embracing outsourcing for enhanced patient care and operational excellence.
Conduit solutions featured in a Q & A with The Journal of mHealth
Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.
What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?
Conduit Leader, Dusti Browning, Featured in Patient Safety & Quality Healthcare (PSQH)
Dusti Browning, vice president of growth and client solutions at Conduit Health Partners, was featured in an article on Patient Safety & Quality Healthcare (PSQH) about “‘Tripledemic’ Reveals Critical Need for Better Patient Triage and Transfer Services.”
patient outreach and engagement