Revolutionizing Health Care Delivery and Patient Care

Cheryl Dalton-Norman

In a recent article with Take the Lead, Cheryl Dalton-Norman, president of Conduit Health Partners, shared that the COVID-19 pandemic shed light on the critical challenges hospitals face when it comes to transferring patients to facilities that can provide a higher level of care. However, this issue existed long before the pandemic. Cheryl recognized this problem and set out to solve it back in 2017. Her nurse-first triage and transfer service aimed to streamline patient transfers and ensure timely access to appropriate care.

Cheryl and the Conduit team have earned a reputation as “smokejumpers” who fearlessly tackle challenges head-on. Rather than focusing on limitations, we concentrate on finding solutions to help health care providers and patients. By flipping problems on their head, Conduit has become a beacon of hope, demonstrating the impact that determination and innovation can have on health care delivery.

Cheryl Dalton-Norman’s unwavering dedication to improving health care access led to the creation of Conduit Health Partners. Our customized health care solutions have empowered health systems, health plans, employers, and others to enhance care and access for their patients and employees. With services ranging from Transfer Center and 24-7 Nurse Triage/Access to Virtual Care, Health Care Call Center Scheduling, and Employer/HR services, Conduit Health Partners continues to drive positive change in the industry.

Cheryl Dalton-Norman, through her pioneering work at Conduit Health Partners, has revolutionized the way health care providers address this issue and Conduit is a driving force behind positive change in health care access and delivery.

Contact us to learn how Conduit can help improve care and access for your patients and employees.

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Many health systems and medical groups recognize the value of nurse-first triage. It can help patients receive timely clinical guidance, reduce unnecessary escalation, support overburdened physicians, and give leaders better visibility into after-hours demand.
The harder question is often not whether nurse-first triage is valuable. It is how to measure that value in a way that resonates across finance,

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