Patient Outreach and Engagement
Conduit Tailors A Variety Of Patient Outreach and Engagement To Meet Clients’ Needs
Conduit Health Partners offers comprehensive health contact center services for health care organizations, payers, and providers. We support outreach, engagement, and scheduling solutions to promote access, wellness, coordination of care, and health education.
We work with clients to customize and quickly implement health contact solutions supported by quality assurance processes. Efficient operations aligning with industry standards lead to better health for populations, better patient experience, better clinician well-being, sustainable care costs, and safe, reliable healthcare.
Patient Outreach and Engagement Services
Consumer Engagement
A dedicated line supports educational and marketing initiatives that help patients to become better informed and involved in their care. An engagement line can help callers locate providers, access points, or services promoted by your organization and support scheduling.
Seamless Integration of Services
Pairing Conduit’s contact center services with Conduit’s 24/7 Nurse-First Triage or with remote patient monitoring support provides a seamless solution for patient care. The combined services enable timely escalation and clinical evaluation to determine the best course of action using evidence-based support tools and algorithms.
Patient Outreach
- Follow up on recommended wellness or preventative
- Follow up on medical supply orders.
- Follow up with patients to ask if they have questions or concerns about their care.
- Conduct remote patient monitoring, experience, or care transition surveys
- Participation reminders for remote patient monitoring
- Additional outreach can be tailored to your needs.
Physician Practices
Conduit team members serve as an extension of your team and will assist callers who contact your office concerning a wide range of requests:
- Schedule, reschedule, or cancel appointments
- Help place a medication refill
- Request a referral
Consumer Engagement
A dedicated line supports educational and marketing initiatives that help patients to become better informed and involved in their care. An engagement line can help callers locate providers, access points, or services promoted by your organization and support scheduling.
Seamless Integration of Services
Pairing Conduit’s contact center services with Conduit’s 24/7 Nurse-First Triage or with remote patient monitoring support provides a seamless solution for patient care. The combined services enable timely escalation and clinical evaluation to determine the best course of action using evidence-based support tools and algorithms.
Patient Outreach
Conduit’s experienced team members proactively contact identified patients or participants on your behalf to help them take important steps in their care. We have clinical and non-clinical staff available to support your outreach efforts.
- Follow up on recommended wellness or preventative programs.
- Follow up on medical supply orders.
- Follow up with patients to ask if they have questions or concerns about their care.
- Conduct remote patient monitoring, experience, or care transition surveys.
- Participation reminders for remote patient monitoring.
- Additional outreach can be tailored to your needs.
Physician Practices
Conduit team members serve as an extension of your team and will assist callers who contact your office concerning a wide range of requests:
- Schedule, reschedule, or cancel appointments
- Help place a medication refill
- Request a referral
Why Choose Conduit Health Partners for Patient Outreach and Engagement?
Experienced Healthcare Leaders
Conduit’s team is comprised of healthcare leaders and clinicians with strong operational backgrounds and extensive experience developing protocols that use clinical and evidence-based data.
Innovation Mindset
We stay on top of the latest innovative solutions to develop and continuously update our processes while exceeding client expectations.
Robust Reporting Packages
Robust reporting packages promote business intelligence and align with your organization’s strategic initiatives.
White-labeled Service
White-labeled service supported by clinical and non-clinical professionals. We will seamlessly integrate with your existing teams to ensure the most efficient, effective, and positive experience for your patient or consumers.
Patient-centered, Customer-first Culture
Our services have your patients in mind. By improving care for them, we improve your efficiency and ultimately, your bottom line.
Outstanding Customer Service
Diverse staff with a variety of skill sets to support multiple call types. Flexible and agile to meet our client’s needs model and attractive work/life balance allow us to recruit and retain high-quality talent who are committed to supporting you and your patients.
Flexible Staffing Model
Our flexible staffing model and attractive work/life balance allow us to recruit and retain high-quality talent who are committed to supporting you and your patients. Diverse staff with a variety of skill sets to support multiple call types. Flexible and agile to meet our client’s needs.
