Patient Transfer Center
When every second counts, trust Conduit’s Patient Transfer services to offer a single access point to manage patient flow across networks of care.
Working with acute care facilities, health systems, freestanding emergency departments (FSED), and provider practices, our team of dedicated clinical professionals streamline patient acceptance into hospital care settings to ensure that patients are transferred to the right level of care when they need it most.
When partnering with an outsourced solution for transfer center services, health systems can improve patient acquisition and retention, which leads to revenue growth.
We Manage Patient Transfers from Start to Finish
Our Transfer Center operates around the clock to ensure that patients are swiftly transferred to the appropriate medical facility. With a single phone call, our team initiates a seamless transfer process, minimizing any delay in critical care.
This frees providers, nurses, and other staff from coordinating transfers so they can focus on what they do best – serving patients. Our team manages the full patient transfer process, starting with identifying a location based on provider preference, patient need, gaining acceptance and coordination of transportation.
We can help with patient care logistics such as:
- Inbound and outbound transfers – medical and behavioral health
- Direct admissions
- Physician to physician consultations
- EMS coordination
- Coordination of handoff
Who We Serve
Our access center services offer benefits to the following types of organizations across the nation:
Acute Short Term Care Facilities
- Coordinate patient acceptance to and from your organization.
- Direct admissions
- Support provider practices through direct admission processes
- Coordinate communication with high acuity care teams – stroke or cardiovascular
- Minimize organization outmigration
- Decrease ED boarding hours
Provider Offices
- Assist with direct admissions, negating the need for admissions through the ED
- Offers assistance for future scheduled admissions for specific treatment – for example, chemotherapy or cardiology
Health Systems
- Promote patient acquisition and retention
- Standardize and streamline patient throughput through system
- Facilitate load balancing across health systems with multiple facilities
Freestanding Emergency Departments (FSED)
- Decreased ED boarding hours
- Coordinate patient acceptance to acute care facilities, freeing up already limited staff
Timely Access to High Quality Care
Our patient access center is designed to optimize hospital throughput by transferring patients to a care setting that is appropriate for their needs. Our team streamlines the transfer process and provides numerous benefits to health systems, all while improving timely access to high-quality care.
Proven Success
We have served the needs of many health care organizations.
Why choose Conduit for your transfer service needs?
Conduit was designed by clinically trained health care operators.
Nurse-Driven Model
Conduit serves as the single access point to manage patient flow with a centralized transfer coordination solution staffed 24/7 by registered nurses.
Access Coordination
Our Transfer Center operates around the clock to ensure that patients are swiftly transferred to the appropriate medical facility. With a single phone call, our team initiates a seamless transfer process, minimizing critical care delays.
Data-Driven
We use data-driven strategies to manage patient throughput to avoid delays in the delivery of care. Our team will expertly manage patient flow, direct admissions, or consultations 24/7 so that your team can focus on its most critical role: providing high-quality patient care.
Optimizing Patient Outcomes
We understand your organization, capability and acceptance processes based on location. Patients get timely access to high-quality care when every minute counts.
Operational Excellence
With a keen understanding of the operational and logistical needs of emergency and inpatient departments, as well as outpatient facilities, Conduit helps you load balance and gives you peace of mind that your transfer processes are safe and efficient.
Testimonials
Combating Network Leakage: The Benefits of Outsourcing a Transfer Center
Network leakage is a significant challenge for health care systems, impacting both patient care continuity and financial stability. When patients seek care outside their designated network, it disrupts service delivery and results in substantial revenue loss. Addressing this issue is critical for health systems to deliver high-quality care and ensure the financial health of the organization.
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Streamlining Behavioral Health Transfers
One of the most challenging patient situations for a health system is providing efficient and effective care to patients with suicidal ideations. Suicidal ideations demand urgent attention, yet shortages in behavioral health (BH) care beds often leave patients waiting in emergency departments (ED) for days. Not only does this impact the throughput and safety of the ED,