Improving Access to Quality Health Care

This Conduit team exemplifies professionalism and operational excellence. It has been an absolute pleasure working with the Conduit group. You all are very responsive, willing to problem solve and flexible. I can't thank you enough for all the work. I appreciate the partnership and collaboration more than you will ever know. I am so proud of the care we provide here at Watertown Regional Medical Center and with the assistance of the Access Center, we are only going to grow and serve more patients in need.

We are early in our implementation but have found Conduit to be collaborative and responsive partners. They have a robust team supporting our successful implementation with structured debriefs where problems and workflow improvement opportunities are discussed and quickly addressed and resolved. We are excited about the internal opportunities outsourcing these services will provide. Our patients are getting more timely access to quality nurse advice and triage, we are able to better balance workforce shortage challenges, and, it is affording us the opportunity to rethink and reimagine our own RN roles to work to top of licensure.

Conduit is a great partner. Their highly trained nurses serve as an extension of our own clinical team. The high level of expertise and diverse services they bring to the table help our members receive care in the proper setting, increase the level of service provided to our members, and support our ability to scale portions of our population health model.

Our partnership with Conduit Health Partners has provided overall clarity and standardization to the transfer processes. We make and receive fewer phone calls to place the right patients at the appropriate level of care.

Conduit’s Nurse Line continues to provide a high-performing, nurse-first, service to our members. Nurse Line regularly earns top member satisfaction scores while exceeding performance targets. Most importantly, Conduit personalizes each individual interaction to help our members better understand their medical situations, determine the right locations of care, and how to connect with our care team for additional support.

I truly think the world of Conduit Health Partners. Their high-quality leadership and experienced, responsive staff helped us create a successful response to the pandemic when many around us faltered. Conduit Health Partners is truly integral to the mission success of Bon Secours Mercy Health, both during a pandemic and in our daily operations.

"Thank you for the excellent customer service that Conduit offers to us and our participants."

"I called the nurse advice line for the first time and talked with Carmen. What a fantastic experience! My 14 year old was feeling sick and spiked a fever this morning, and there were a few complicating factors…and everything I know about nursing goes out the window when one of my kids is sick.Carmen was collaborative, compassionate, funny when it was called for, and wonderful in general…it really felt like I had called a nurse friend for help, not an “advice line”. It also felt like she had plenty of time, which I so appreciated.This service is AWESOME and I’m so glad we’re able to provide it to the community! Thank you so much."

“We are absolutely thrilled with the exceptional customer service we received from Conduit Health Partners. Their team was not only professional and knowledgeable but also incredibly responsive and attentive to our needs. It’s rare to find such dedicated support, and we truly appreciate the effort they put into ensuring our satisfaction.”