Solutions to Improve Care

Conduit is a great partner. Their highly trained nurses serve as an extension of our own clinical team. The high level of expertise and diverse services they bring to the table help our members receive care in the proper setting, increase the level of service provided to our members, and support our ability to scale portions of our population health model.

Our partnership with Conduit Health Partners has provided overall clarity and standardization to the transfer processes. We make and receive fewer phone calls to place the right patients at the appropriate level of care.

Conduit’s Nurse Line continues to provide a high-performing, nurse-first, service to our members. Nurse Line regularly earns top member satisfaction scores while exceeding performance targets. Most importantly, Conduit personalizes each individual interaction to help our members better understand their medical situations, determine the right locations of care, and how to connect with our care team for additional support.

I truly think the world of Conduit Health Partners. Their high-quality leadership and experienced, responsive staff helped us create a successful response to the pandemic when many around us faltered. Conduit Health Partners is truly integral to the mission success of Bon Secours Mercy Health, both during a pandemic and in our daily operations.

"Thank you for the excellent customer service that Conduit offers to us and our participants."