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Patient Transfer Center Data: Do You Know Where Your Patients Are Going?
August 24, 2026
Most health systems track where patients come from, but few can see where they’re going. Here’s why system-wide transfer data matters more than facility-level reporting, and what it reveals about leakage, referral trends and service line performance.
Nurse-Led Triage Alleviates the Capacity Problem
July 16, 2026
Conduit COO Dominique Wells breaks down why earlier nurse-led triage, not more capacity, is the lever health systems need to manage rising patient demand. Read her Medical Economics byline.
Featured posts
How Health Systems Reduce After-Hours Provider Burden Without Expanding Call Coverage
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
When After-Hours Access Is Covered—But Not Reliable
After-hours access may be covered, but that doesn’t mean it’s reliable. Learn how unreliable after-hours care drives provider burnout, avoidable utilization and patient leakage—and how nurse-first triage improves outcomes.
Faster Care, Lower Costs, and Higher Revenue: Conduit and Bon Secours Mercy Health Featured in Avia Marketplace Webinar on Transfer Center Best Practices
Getting patients to the right level of care quickly is essential for delivering high-quality health care. However, managing transfers across a health system can be complicated, inefficient, and costly. Without an optimized transfer center, hospitals and health care providers risk delays, strained resources, and missed revenue opportunities.
In our webinar, leaders from Bon Secours Mercy Health share how they successfully transformed their transfer processes by partnering with Conduit Health Partners.
NEWS & ARTICLES
Nurse-First Triage: The Case for Clinical Access
Health system leaders know the pressure firsthand: patients seeking guidance after hours with nowhere to turn, emergency departments absorbing demand that doesn’t belong there, and clinical staff stretched thin. Nurse-first triage addresses all three.With licensed nurses guiding patients earlier, nurse-first triage can help health systems improve clinical access, reduce unnecessary emergency department utilization and create a more reliable experience for patients and staff.
The Clinical Sixth Sense: What Triage Nurses Hear That Systems Miss
Call throughput metrics don’t capture what experienced triage nurses actually do. Devin English on the clinical instincts behind every after-hours call — and what health systems lose when they’re missing.
When After-Hours Coverage Isn’t Enough: The Case for Reliable Access
Coverage isn’t the same as reliable after-hours access. Learn how nurse-first triage closes the gap on ED overuse, provider burnout, and care variability.
Readmissions Don’t Start in the Hospital —They Start After Discharge
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden
5 Reasons Outsourcing Triage and Transfer Improves Operational Efficiency in Healthcare
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
The CMS TEAM Model: Why the 30-Day Recovery Window Matters for Hospitals
Hospitals across the country are beginning to operationalize the CMS Transforming Episode Accountability Model (TEAM). While surgical care inside the hospital is often highly coordinated, many hospital leaders are recognizing that the model places new attention on what happens after the patient leaves the hospital.
What Actually Escalates to Providers After Hours (And What Shouldn’t)
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden
Why After-Hours Work Is a Leading Driver of Provider Burnout
After-hours work is a major driver of provider burnout. Interruptions, callbacks, and documentation escalate to providers unnecessarily, increasing on-call burden.
Conduit Health Partners Publishes the State of Patient Access and Throughput Report
At a glance: The State of Patient Access and Throughput Report from Conduit Health Partners analyzes system-wide operational data and frontline nurse input to identify patterns in how patients enter health systems and move through care. The report highlights how greater visibility into access activity and patient movement helps health systems identify bottlenecks,
Driving Measurable Value for Health Systems in 2025
Health systems and provider groups continue to face mounting pressure, from staffing shortages and rising costs to increasing patient demand. In 2025, we met those challenges head-on, accelerating growth while delivering proven, measurable value for our clients across the country.
As a nurse-led healthcare solutions partner, we experienced significant momentum this year,
How a Specialty Group Reduced After-Hours Physician Burden With Nurse-First Triage
After-hours call volume is a persistent challenge for specialty practices—especially those managing high patient complexity and urgent clinical needs. For large urology groups, every after-hours call carries risk, but not every call requires a physician.
This case study highlights how The Urology Group, a large independent specialty practice, implemented a nurse-first triage model to reduce after-hours operational noise,
Conduit COO Featured in HFMA: The Evolving Role of Healthcare C-Suite Leaders
We’re proud to share that Dominique Wells, RN, MSN, chief operating officer of Conduit Health Partners, was featured in the recent HFMA article, “The Healthcare C-Suite of the Future: From AI to ROI—Emerging Needs Drive Demand for New Skillsets.” The piece explores how today’s health care leaders are navigating rapid industry transformation,
NEWS & ARTICLES
Patient transfer center
How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34%
When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.
Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient.
How Centralized Transfer Centers Unlock Better Outcomes and ROI
Timely patient transfers are a hidden key to hospital efficiency.
Conduit Health Partners’ president, Cheryl Dalton-Norman, was recently featured in Chief Healthcare Executive on one of health care’s most pressing operational challenges: patient transfer delays.
In her article, Why timely transfers are a hidden key to hospital efficiency,
Patient Flow: The Hidden Driver Behind Your KPIs
Every day, health care administrators check in on their key performance indicators. They track what’s going well and what’s not. When metrics fall short, the focus often shifts to familiar territory—staffing levels, communication issues, throughput, or care delivery gaps. These are important areas to address.
But one operational factor often gets overlooked: patient flow.
In-House vs. Outsourced Patient Transfer Centers: A Financial Comparison
Every patient transfer is both a clinical decision and a financial one. In large health systems, the structure of your transfer center directly affects how many patients remain in-network, the speed of placement, and the revenue you retain. The decision to operate in-house or outsource should begin with a clear, data-driven financial analysis.
How Nurse-First Triage and Transfer Centers Are Reshaping Health Care—Insights from Conduit’s COO
In a recent conversation with Matthew Holt of The Health Care Blog, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, shared insights into how nursing is evolving, and how Conduit Health Partners is at the forefront of this transformation.
Conduit Health Partners supports overburdened nursing teams with high-impact services including patient transfer operations and nurse-first triage.
How a Nurse-First Model Can Improve Access and Efficiency Across Health Systems
Health systems across the country are facing compounding challenges. Staffing shortages are straining clinical teams, emergency departments are overcrowded.
24-7 nurse triage
Cheryl Dalton-Norman Featured in Forbes: Breaking Down Barriers to Scaling Innovation in Health Care
Innovation in health care has never been more essential, or more challenging. As health systems continue to navigate clinical workforce shortages, rising patient complexity and the rapid evolution of digital tools, leaders are rethinking how to safely and effectively bring new ideas to scale.
This month, Forbes published an article titled “19 Barriers To Scaling Innovation In Health (And How To Overcome Them)”,
Conduit Health Partners President Featured in Forbes: “Access Is the New Currency”
Conduit Health Partners president, Cheryl Dalton-Norman, was recently featured in Forbes with her article, Access Is The New Currency: 3 Lessons From Healthcare’s High-Stakes Playbook.
In the article, Cheryl draws attention to a critical reality: access is the most valued aspect of the health care experience,
Conduit Health Partners Named to Becker’s Health IT “Telehealth Companies to Know” List
Conduit Health Partners is proud to be recognized by Becker’s Health IT as one of this year’s “Telehealth Companies to Know.”
This honor reflects our continued commitment to delivering nurse-led, patient-centered solutions that expand access to care, reduce avoidable emergency room visits and support providers across the country.
Leading with a Nurse-First Approach
As a nurse-led organization,
Rural Health Transformation Program Funding: Why Nurse-First Triage Strengthens Access
The $50B Rural Health Transformation Program is set to reshape care in rural America. Nurse-first triage offers health systems a practical way to expand access and support funding applications with measurable results.
A New Federal Investment in Rural Health
Through the One Big Beautiful Bill, Congress created the $50 billion Rural Health Transformation (RHT) Program.
5 Signs Your Health System Should Invest in a Nurse Triage Line
If your physicians are spending nights on non-urgent calls or your emergency departments are filling up with cases that could have been handled elsewhere, the issue is not just patient behavior. It is access.
Large health systems are under more pressure than ever to meet rising patient demand with limited resources.
Schmitt-Thompson Nurse Triage Guidelines: Why They Matter and What Sets Conduit Apart as a Nurse Triage Partner
Every unnecessary ED visit drains time, money, and morale—and many are preventable. The key is how you use your triage protocols.
At Conduit Health Partners, we go beyond simply using Schmitt-Thompson guidelines, the industry standard. Our trained RNs apply them the right way, with real-time routing and integration aligned to your system’s goals,
patient outreach and engagement