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Building the Business Case for Nurse-First Triage
July 12, 2026
Many health systems and medical groups recognize the value of nurse-first triage. It can help patients receive timely clinical guidance, reduce unnecessary escalation,
Nurse-First Triage: The Case for Clinical Access
June 26, 2026
Health system leaders know the pressure firsthand: patients seeking guidance after hours with nowhere to turn, emergency departments absorbing demand that doesn’t belong there,
Featured posts
How Health Systems Reduce After-Hours Provider Burden Without Expanding Call Coverage
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
When After-Hours Access Is Covered—But Not Reliable
After-hours access may be covered, but that doesn’t mean it’s reliable. Learn how unreliable after-hours care drives provider burnout, avoidable utilization and patient leakage—and how nurse-first triage improves outcomes.
Faster Care, Lower Costs, and Higher Revenue: Conduit and Bon Secours Mercy Health Featured in Avia Marketplace Webinar on Transfer Center Best Practices
Getting patients to the right level of care quickly is essential for delivering high-quality health care. However, managing transfers across a health system can be complicated, inefficient, and costly. Without an optimized transfer center, hospitals and health care providers risk delays, strained resources, and missed revenue opportunities.
In our webinar, leaders from Bon Secours Mercy Health share how they successfully transformed their transfer processes by partnering with Conduit Health Partners.
NEWS & ARTICLES
Readmissions Don’t Start in the Hospital —They Start After Discharge
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden
5 Reasons Outsourcing Triage and Transfer Improves Operational Efficiency in Healthcare
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
The CMS TEAM Model: Why the 30-Day Recovery Window Matters for Hospitals
Hospitals across the country are beginning to operationalize the CMS Transforming Episode Accountability Model (TEAM). While surgical care inside the hospital is often highly coordinated, many hospital leaders are recognizing that the model places new attention on what happens after the patient leaves the hospital.
What Actually Escalates to Providers After Hours (And What Shouldn’t)
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden
Why After-Hours Work Is a Leading Driver of Provider Burnout
After-hours work is a major driver of provider burnout. Interruptions, callbacks, and documentation escalate to providers unnecessarily, increasing on-call burden.
Conduit Health Partners Publishes the State of Patient Access and Throughput Report
At a glance: The State of Patient Access and Throughput Report from Conduit Health Partners analyzes system-wide operational data and frontline nurse input to identify patterns in how patients enter health systems and move through care. The report highlights how greater visibility into access activity and patient movement helps health systems identify bottlenecks,
Driving Measurable Value for Health Systems in 2025
Health systems and provider groups continue to face mounting pressure, from staffing shortages and rising costs to increasing patient demand. In 2025, we met those challenges head-on, accelerating growth while delivering proven, measurable value for our clients across the country.
As a nurse-led healthcare solutions partner, we experienced significant momentum this year,
How a Specialty Group Reduced After-Hours Physician Burden With Nurse-First Triage
After-hours call volume is a persistent challenge for specialty practices—especially those managing high patient complexity and urgent clinical needs. For large urology groups, every after-hours call carries risk, but not every call requires a physician.
This case study highlights how The Urology Group, a large independent specialty practice, implemented a nurse-first triage model to reduce after-hours operational noise,
Conduit COO Featured in HFMA: The Evolving Role of Healthcare C-Suite Leaders
We’re proud to share that Dominique Wells, RN, MSN, chief operating officer of Conduit Health Partners, was featured in the recent HFMA article, “The Healthcare C-Suite of the Future: From AI to ROI—Emerging Needs Drive Demand for New Skillsets.” The piece explores how today’s health care leaders are navigating rapid industry transformation,
Cheryl Dalton-Norman Featured in Forbes: Breaking Down Barriers to Scaling Innovation in Health Care
Innovation in health care has never been more essential, or more challenging. As health systems continue to navigate clinical workforce shortages, rising patient complexity and the rapid evolution of digital tools, leaders are rethinking how to safely and effectively bring new ideas to scale.
This month, Forbes published an article titled “19 Barriers To Scaling Innovation In Health (And How To Overcome Them)”,
The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency
Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster, reducing strain on care teams and improving overall system performance.
Inspired by the “need for speed” mindset from Top Gun, the initiative (nicknamed Operation Top Gun) shows what’s possible when hospitals combine advanced technology,
Conduit Health Partners President Featured in Forbes: “Access Is the New Currency”
Conduit Health Partners president, Cheryl Dalton-Norman, was recently featured in Forbes with her article, Access Is The New Currency: 3 Lessons From Healthcare’s High-Stakes Playbook.
In the article, Cheryl draws attention to a critical reality: access is the most valued aspect of the health care experience,
NEWS & ARTICLES
Patient transfer center
In-House vs. Outsourced Patient Transfer Centers: A Financial Comparison
Every patient transfer is both a clinical decision and a financial one. In large health systems, the structure of your transfer center directly affects how many patients remain in-network, the speed of placement, and the revenue you retain. The decision to operate in-house or outsource should begin with a clear, data-driven financial analysis.
How Nurse-First Triage and Transfer Centers Are Reshaping Health Care—Insights from Conduit’s COO
In a recent conversation with Matthew Holt of The Health Care Blog, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, shared insights into how nursing is evolving, and how Conduit Health Partners is at the forefront of this transformation.
Conduit Health Partners supports overburdened nursing teams with high-impact services including patient transfer operations and nurse-first triage.
How a Nurse-First Model Can Improve Access and Efficiency Across Health Systems
Health systems across the country are facing compounding challenges. Staffing shortages are straining clinical teams, emergency departments are overcrowded.
Rethinking Patient Transfers: A Hidden Key to Financial Sustainability
In a recent op-ed published in Avia Marketplace, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, explores how health systems can unlock financial sustainability and operational efficiency by rethinking patient transfers.
An Overlooked Opportunity
With rising operational costs, shrinking reimbursements and workforce burnout at an all-time high,
Smart Load Balancing: Ensuring the Right Patient Gets to the Right Facility
Is this a familiar situation?
Your main acute care hospital is at capacity. Rural facilities are holding patients in the emergency department, waiting for transfers. Other hospitals in your network have available beds and the right clinical capabilities, but patients are not being sent there. Not because they cannot manage the case,
Streamlining Patient Transfers to Ease ED Bottlenecks
Emergency departments are often the first stop for patients in need of urgent and life-saving care. Yet across the country, EDs are overwhelmed and plagued by long wait times, staffing shortages and increasingly complex patient needs. These challenges not only delay care, but they also place added pressure on clinical teams and compromise patient safety.
24-7 nurse triage
Conduit Health Partners Named to Becker’s Health IT “Telehealth Companies to Know” List
Conduit Health Partners is proud to be recognized by Becker’s Health IT as one of this year’s “Telehealth Companies to Know.”
This honor reflects our continued commitment to delivering nurse-led, patient-centered solutions that expand access to care, reduce avoidable emergency room visits and support providers across the country.
Leading with a Nurse-First Approach
As a nurse-led organization,
Rural Health Transformation Program Funding: Why Nurse-First Triage Strengthens Access
The $50B Rural Health Transformation Program is set to reshape care in rural America. Nurse-first triage offers health systems a practical way to expand access and support funding applications with measurable results.
A New Federal Investment in Rural Health
Through the One Big Beautiful Bill, Congress created the $50 billion Rural Health Transformation (RHT) Program.
5 Signs Your Health System Should Invest in a Nurse Triage Line
If your physicians are spending nights on non-urgent calls or your emergency departments are filling up with cases that could have been handled elsewhere, the issue is not just patient behavior. It is access.
Large health systems are under more pressure than ever to meet rising patient demand with limited resources.
Schmitt-Thompson Nurse Triage Guidelines: Why They Matter and What Sets Conduit Apart as a Nurse Triage Partner
Every unnecessary ED visit drains time, money, and morale—and many are preventable. The key is how you use your triage protocols.
At Conduit Health Partners, we go beyond simply using Schmitt-Thompson guidelines, the industry standard. Our trained RNs apply them the right way, with real-time routing and integration aligned to your system’s goals,
How Nurse-First Strategies Are Shaping the Future of Patient Access
In a recent article featured in Patient Safety & Quality Healthcare (PSQH), our president Cheryl Dalton-Norman shared insights on how nurse-first strategies, like nurse triage and patient transfer solutions, are helping health systems ease provider strain while improving the patient experience.
At Conduit Health Partners, we know firsthand that health care delivery continues to face immense pressure: rising patient volumes,
Partnering to Extend Trusted Pediatric Care Around the Clock
A Case Study of Conduit Health Partners and Hello Pediatrics
In pediatric care, timely access and reliable after-hours nurse triage services are everything—especially for parents seeking guidance late at night. That’s why Hello Pediatrics, a physician-founded and physician-led organization, set out to ensure continuous care without compromising physician well-being.
patient outreach and engagement
Health care call center solutions to improve patient engagement
Making it easier for patients to manage their own care has become increasingly important for hospitals and health systems. Patients expect and demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. There are many benefits to having a robust system that is both responsive to calls and proactive in engaging patients.
Increasing Access to Care and Strengthening Partnerships
Mercy Health – Youngstown partnered with Conduit Health Partners to implement sweeping process changes that led to increased efficiencies across several disciplines.