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Crafting a Path in Healthcare and Entrepreneurship
August 30, 2024
Crafting, defined as “to make or produce with care, skill, or ingenuity,” perfectly describes Deepa’s approach to both her professional and personal life.
From Critical Care to Conduit
August 14, 2024
The Impact of COVID-19 on a Nursing Career
The COVID-19 pandemic had a profound impact on many healthcare professionals, including Amanda Miller,
Featured posts
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Conduit Featured in Catholic Health World about Revolutionizing Health Care Access
At Conduit Health Partners, we’re committed to understanding patients’ needs and helping them receive access to care. A recent Catholic Health World article shares the story of how Conduit was formed and how we’re revolutionizing access to care.
CHRISTUS Health and Conduit Health Partners Expand Access to Care
Collaboration with CHRISTUS Trinity Clinic brings after-hours nurse triage to CTC communities
CINCINNATI, Ohio and IRVING, TX (Oct. 9, 2023) — CHRISTUS Trinity Clinic, the medical provider group of CHRISTUS Health, is collaborating with Conduit Health Partners to bring after-hours telephonic nurse triage care to their patients through Conduit’s nurse-first model where callers have immediate,
NEWS & ARTICLES
Combating Network Leakage: The Benefits of Outsourcing a Transfer Center
Network leakage is a significant challenge for health care systems, impacting both patient care continuity and financial stability. When patients seek care outside their designated network, it disrupts service delivery and results in substantial revenue loss. Addressing this issue is critical for health systems to deliver high-quality care and ensure the financial health of the organization.
5 Ways That Nurse Triage Improves Health Outcomes of Health Plan Members
Health plans are increasingly recognizing the importance of helping members navigate their health. With options ranging from telehealth to urgent care to emergency department visits, members often need guidance to make the right care choices. Nurse-first triage solutions can serve as a win-win for health plans, offering a tool to improve health outcomes for their members while decreasing overall health care costs for their organization.
Ensuring 24/7 Continued Access to Care at FQHCs: The Benefits of Outsourcing Nurse-First Triage Solutions
Federally Qualified Health Centers (FQHCs) are crucial in providing comprehensive healthcare services to underserved populations yet are faced with unique challenges. One such challenge is ensuring they meet regulatory requirements with limited staff and resources.
To maintain their operational status and receive federal funding, FQHCs must adhere to stringent regulations, including the requirement to ensure their primary health services are available and accessible 24/7 within their catchment areas.
How Pediatric Nurse Triage Benefits Organizations
Pediatric illnesses and emergencies don’t adhere to a 9-to-5 schedule. They can strike at any time, be it the middle of the night, a weekend afternoon, or a holiday. Recognizing this reality, pediatric nurse triage ensures that families have access to timely guidance and assistance when they need it most. This 24/7 accessibility is not just a convenience;
Why Human Connections in Nurse-Triage Matter in a World of AI and Technology
The need for tools that effectively route patients to the right care at the right time has intensified. Yet, relying solely on a tech-enabled approach heightens the potential for missed human connections.
Streamlining Behavioral Health Transfers
One of the most challenging patient situations for a health system is providing efficient and effective care to patients with suicidal ideations. Suicidal ideations demand urgent attention, yet shortages in behavioral health (BH) care beds often leave patients waiting in emergency departments (ED) for days. Not only does this impact the throughput and safety of the ED,
Comparing Nurse-Triage Pricing: Key Questions to Ask
Nurse-triage pricing can be complex with various factors that impact your final cost. It is important to thoroughly review and essential to ask the right questions to grasp the pricing intricacies so that you can confidently compare options and make an informed decision on overall costs for your organization.
Understanding Net Promoter Scores (NPS) and Why They Matter in Choosing a Nurse-First Triage Partner
Nurse-first triage services play a pivotal role in health care, especially in managing patient calls, providing medical advice, and determining appropriate levels of care.
One metric that can be used to evaluate nurse-first triage partners is the Net Promoter Score (NPS). But what is NPS, and why does it matter when choosing a partner?
Bridging Gaps in Care: FQHCs Embrace Tech on the Front Lines
Federally Qualified Health Centers (FQHCs) serve as lifelines for millions of underserved Americans, offering vital access to health care. Yet, the challenges of delivering efficient and effective care persist, especially when faced with complex patient needs and limited resources. However, an article in Healthleaders shares a new wave of technology is revolutionizing the way FQHCs operate,
Navigating the Intersection of Nursing and Technology in Health Care
In the ever-evolving world of health care, technology is a game-changer in patient care. Nurses, consistently ranked as the most trusted professionals for the past two decades, now find themselves at the intersection of traditional care and cutting-edge technology.
Paving the Way for Value-Based Care: The Role of Nurse Triage in Strengthening Payer- Provider Alliances
The healthcare industry is at a pivotal moment where stronger collaborations between payers and providers can yield significant benefits. The relationship between improved payer-provider collaboration and high-quality, affordable care is well-established. However, findings from the American Hospital Association (AHA) reveal variations in the development of true partnerships for value.
Bridging Health Care Disparities: The Role of Nurse-First Triage in Rural Communities
For rural residents of America, the challenge of achieving health equity is glaringly evident. Imagine driving two hours through a mountain pass to be near a hospital when contractions begin, or having to travel hours for cancer trials and treatments. These are not isolated incidents but indicative of a broader issue where rural residents face significant health care disparities.
NEWS & ARTICLES
Patient transfer center
How to Position your Health System for the Future
In an article with MedCity News, “Key to Health System Success: An Entrepreneurial Mindset,” Cheryl Dalton-Norman, Conduit President, shares that incorporating elements of risk that complement a health system’s vision, health care leaders can drive a sustainable growth strategy that benefits patients and staff and better positions the organization for the future.
Conduit solutions featured in a Q & A with The Journal of mHealth
Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.
What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?
Conduit Leader, Dusti Browning, Featured in Patient Safety & Quality Healthcare (PSQH)
Dusti Browning, vice president of growth and client solutions at Conduit Health Partners, was featured in an article on Patient Safety & Quality Healthcare (PSQH) about “‘Tripledemic’ Reveals Critical Need for Better Patient Triage and Transfer Services.”
24-7 nurse triage
How to Leverage Nurse Triage for Workplace Injury Management
Challenge: Workplace Injury Management
Bon Secours Mercy Health faced a significant challenge in maintaining employee health while effectively managing workplace injuries within its extensive operations of 60,000 employees nationwide. The diversity in processes and lack of standardized protocols hindered the employee health team’s ability to ensure consistent care and manage costs.
Conduit President Explores the Role of Nurse Triage in Reducing Health Disparities
Cheryl Dalton-Norman, president of Conduit Health Partners, recently talked with Mark Hagland, editor-in-chief of Healthcare Innovation, to discuss social determinants of health and population health. In this fireside chat, “The Power of Nurse Triage to Reduce Health Disparities and Drive Proactive, Impactful Care,” Cheryl discussed how Conduit’s Nurse-First triage solutions can help reduce health care disparities.
Redefining Access to Care: The Role and Benefits of After-Hours Triage Services
At 3 a.m., a baby’s fever can worry a new mom or dad. So much so, they may consider a trip to the nearest emergency department (ED) entirely prudent.
The question is: Is it truly necessary?
With Conduit’s Health Partners’ Nurse-First Triage Services, the answer is just a quick phone call away.
remote patient monitoring
9 Benefits of Remote Patient Monitoring
The COVID-19 pandemic has forever changed health care delivery in the United States — and in some unexpected ways.
Remote Patient Monitoring Programs Aim to Reduce Readmission Rates
Spurred by the COVID-19 crisis, nursing shortages and the incentive to avoid penalties, the industry became more innovative. Remote Patient Monitoring (RPM) programs pair wearable devices with telehealth response capability. These programs provide frequent patient monitoring without requiring in-person visits and tests – a capability that is especially important for those who live in remote areas, those with chronic conditions and those transitioning from hospital to home. Medical professionals can evaluate daily reports and reach out to those patients with immediate issues.
Conduit Addresses the Nursing Shortage
The Great Resignation has led to millions of Americans re-evaluating their jobs and trying to find what they want in life. Nurses are at the top of this list. Nursing turnover has never been higher. Engagement and retention for nurses are incredibly important. Leaders at Conduit are actively creating solutions to increase the sense of belonging and job satisfaction that are the building blocks of keeping valuable and talented nurses on our teams.
employer/hr solutions
Lessons from Conduit’s Pivot to Remote Work
Conduit Health has always been ahead of the curve on business needs. Looking back to January of 2020, we were operating as a traditional in-person health call center. We could see the value of having a remote work option and wanted to offer that to our associates, so we began working on policies, procedures, and developing technologies to make that goal a reality. We expected to have our first fully remote associate position in May of 2020.
Happy Nurses Week
Enjoy this short video we created to celebrate all the fabulous nurses out there. We appreciate the work you do to improve the health care and lives of the people we serve.
Meet Sr. Doris Gottemoeller
In honor of International Women’s Month, we are proud to honor Sr. Doris Gottemoeller.
Sr. Doris is a member of the Conduit Health Partners and Bon Secours Mercy Health board of directors and vice-chair of Bon Secours Mercy Ministries. In her 61 years of religious life, she has served universities, health systems, seminaries and high schools.
patient outreach and engagement
Health care call center solutions to improve patient engagement
Making it easier for patients to manage their own care has become increasingly important for hospitals and health systems. Patients expect and demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. There are many benefits to having a robust system that is both responsive to calls and proactive in engaging patients.
Meet Rhonda Johnson, Service Expert, Conduit Health Partners
To celebrate Black History Month, Conduit Health Partners is excited to feature some of our incredible employees. We asked our employees, to share stories of what gets them excited each day, what they are most proud of, why they enjoy working at Conduit, and highlight how a figure in black history shaped their career or life.
Conduit Health Partners: Now a URAC Accredited Health Call Center
Conduit Health Partners is proud to announce it has achieved Health Call Center accreditation through URAC, the premier healthcare organization that has established quality standards for the healthcare industry over the last 30 years. URAC accreditation provides a standards framework to build high-quality health service organizations and allows for performance analysis to identify areas for quality improvement. They use measurement, reporting, and monitoring requirements to promote continuous organizational optimization.