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Bridging Gaps in Care: FQHCs Embrace Tech on the Front Lines

Federally Qualified Health Centers (FQHCs) serve as lifelines for millions of underserved Americans, offering vital access to health care. Yet, the challenges of delivering efficient and effective care persist, especially when faced with complex patient needs and limited resources. However, an article in Healthleaders shares a new wave of technology is revolutionizing the way FQHCs operate,

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Paving the Way for Value-Based Care: The Role of Nurse Triage in Strengthening Payer- Provider Alliances

The healthcare industry is at a pivotal moment where stronger collaborations between payers and providers can yield significant benefits. The relationship between improved payer-provider collaboration and high-quality, affordable care is well-established. However, findings from the American Hospital Association (AHA) reveal variations in the development of true partnerships for value.

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Conduit President Explores the Role of Nurse Triage in Reducing Health Disparities

Cheryl Dalton-Norman, president of Conduit Health Partners, recently talked with Mark Hagland, editor-in-chief of Healthcare Innovation, to discuss social determinants of health and population health. In this fireside chat, “The Power of Nurse Triage to Reduce Health Disparities and Drive Proactive, Impactful Care,” Cheryl discussed how Conduit’s Nurse-First triage solutions can help reduce health care disparities.

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ehealthcare

Conduit Wins eHealthcare Leadership Award

Conduit Health Partners is excited to share that we have received an eHealthcare Leadership Award for our Search Engine Marketing Nurse Triage digital campaign. Conduit was awarded Platinum, which is best in class of “Other Healthcare Sites.”

The eHealthcare Leadership Awards recognize outstanding health websites and digital initiatives, highlighting the role of digital communications in achieving health care organizations’ business objectives.

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Aspects of Social Determinants of Health

The conversation in health care is evolving from a focus on treating illnesses to a more holistic approach that considers the social determinants of health (SDoH). These determinants encompass various factors such as income, education, employment and access to resources, all of which significantly impact an individual’s overall health. In an interview with Healthcare IT Today,

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Immediate Access to a Nurse After Hours with Conduit Health Partners

Access to health care and medical assistance has become more critical than ever. People want to reach out to medical professionals even after regular business hours and health care organizations want to best serve their patients while managing costs. Cheryl Dalton-Norman, president of Conduit Health Partners, was featured on the Price of Business podcast discussing the significance of immediate access to a nurse after hours and how it can make a remarkable difference in health care.

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The Power of Health-at-Home Care

In a Managed Healthcare Executive article, Cheryl Dalton-Norman, president of Conduit, and David J. Muzina, interim chief medical officer at Medical Mutual, share the collaborative approach to health-at-home care, through Conduit’s nurse triage services, a transformative model that is changing the game in health care delivery.

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NEWS & ARTICLES
Patient transfer center
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Conduit solutions featured in a Q & A with The Journal of mHealth

Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.

What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?

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emergency technicians with patients in ambulance

Improve Health and Satisfaction with Patient Transfer Solutions

No one can deny that the COVID-19 pandemic put unprecedented strain on the health care system. In its wake came the current “triple-demic” of COVID, flu and RSV, coupled with a severe nursing shortage. Added to these strains, hospitals face a decrease in licensed beds, shrinking margins and supply chain issues.

Meanwhile, patient transfer processes can disrupt your emergency department’s (ED) efficiency. Your ED doctors and nurses work tirelessly to help patients but are often distracted by managing transfers. A lack of available beds, delayed acceptance from neighboring facilities and limited transportation options often leave patients waiting hours for care.

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24-7 nurse triage
Happy nurse on the phone with a patient

Revolutionizing Rural Health Outcomes: The Impact of Nurse-First Triage

In health care, innovation isn’t confined to high-tech cities and urban hubs. The transformative power of modern medical approaches is reaching even the remotest corners of our society, and one such advancement that’s making waves is Conduit’s Nurse-First Triage. In an interview with Kevin Price on the Price of Business Show, Cheryl Dalton-Norman, president of Conduit, shares Conduit’s approach to changing the game for rural health outcomes, bridging the gap between limited resources and quality care.

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doctor with headset and computer at hospital

Revolutionizing Health Care Delivery and Patient Care

The COVID-19 pandemic shed light on the critical challenges hospitals face when it comes to transferring patients to facilities that can provide a higher level of care. However, this issue existed long before the pandemic. Cheryl Dalton-Norman, president of Conduit Health Partners, recognized this problem and set out to solve it back in 2017. Her nurse-first triage and transfer service aimed to streamline patient transfers and ensure timely access to appropriate care.

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remote patient monitoring
Virtual Care

5 Ways Virtual Care Can Reduce Health Disparities

Over the last two years, the U.S. healthcare system has worked around the clock to care for countless patients. The struggle has been intense, and hospitals and health systems nationwide have risen to the challenge.
Still, the heavy influx of patients resurfaced a long-standing problem. Healthcare disparities remain significant, drastically reducing access to quality care services for racial, ethnic and cultural minority groups.

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remote patient monitoring

Remote Patient Monitoring Programs Aim to Reduce Readmission Rates

Spurred by the COVID-19 crisis, nursing shortages and the incentive to avoid penalties, the industry became more innovative. Remote Patient Monitoring (RPM) programs pair wearable devices with telehealth response capability. These programs provide frequent patient monitoring without requiring in-person visits and tests – a capability that is especially important for those who live in remote areas, those with chronic conditions and those transitioning from hospital to home. Medical professionals can evaluate daily reports and reach out to those patients with immediate issues.

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employer/hr solutions
remote-work

Lessons from Conduit’s Pivot to Remote Work

Conduit Health has always been ahead of the curve on business needs. Looking back to January of 2020, we were operating as a traditional in-person health call center. We could see the value of having a remote work option and wanted to offer that to our associates, so we began working on policies, procedures, and developing technologies to make that goal a reality. We expected to have our first fully remote associate position in May of 2020.

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happy nurses week

Happy Nurses Week

Enjoy this short video we created to celebrate all the fabulous nurses out there. We appreciate the work you do to improve the health care and lives of the people we serve. 

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Doris Gottemoeller

Meet Sr. Doris Gottemoeller

In honor of International Women’s Month, we are proud to honor Sr. Doris Gottemoeller.

Sr. Doris is a member of the Conduit Health Partners and Bon Secours Mercy Health board of directors and vice-chair of Bon Secours Mercy Ministries. In her 61 years of religious life, she has served universities, health systems, seminaries and high schools.

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patient outreach and engagement
Health Care Call Center

Health care call center solutions to improve patient engagement

Making it easier for patients to manage their own care has become increasingly important for hospitals and health systems. Patients expect and demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. There are many benefits to having a robust system that is both responsive to calls and proactive in engaging patients.

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Rhonda Johnson

Meet Rhonda Johnson, Service Expert, Conduit Health Partners

To celebrate Black History Month, Conduit Health Partners is excited to feature some of our incredible employees. We asked our employees, to share stories of what gets them excited each day, what they are most proud of, why they enjoy working at Conduit, and highlight how a figure in black history shaped their career or life.

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Conduit Health Partners: Now a URAC Accredited Health Call Center

Conduit Health Partners is proud to announce it has achieved Health Call Center accreditation through URAC, the premier healthcare organization that has established quality standards for the healthcare industry over the last 30 years. URAC accreditation provides a standards framework to build high-quality health service organizations and allows for performance analysis to identify areas for quality improvement. They use measurement, reporting, and monitoring requirements to promote continuous organizational optimization.

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