Recent News
Recent Posts
5 Ways That Nurse Triage Improves Health Outcomes of Health Plan Members
June 25, 2024
Health plans are increasingly recognizing the importance of helping members navigate their health. With options ranging from telehealth to urgent care to emergency department visits, members often need guidance to make the right care choices. Nurse-first triage solutions can serve as a win-win for health plans, offering a tool to improve health outcomes for their members while decreasing overall health care costs for their organization.
Lessons Learned: A Case Study on Nurse-Triage Solutions and Employee Health
June 21, 2024
Today’s businesses face many challenges concerning employee health. These range from which strategies to implement to manage health care costs to how best to engage employees in their health and keep them healthy.
Featured posts
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Conduit Featured in Catholic Health World about Revolutionizing Health Care Access
At Conduit Health Partners, we’re committed to understanding patients’ needs and helping them receive access to care. A recent Catholic Health World article shares the story of how Conduit was formed and how we’re revolutionizing access to care.
CHRISTUS Health and Conduit Health Partners Expand Access to Care
Collaboration with CHRISTUS Trinity Clinic brings after-hours nurse triage to CTC communities
CINCINNATI, Ohio and IRVING, TX (Oct. 9, 2023) — CHRISTUS Trinity Clinic, the medical provider group of CHRISTUS Health, is collaborating with Conduit Health Partners to bring after-hours telephonic nurse triage care to their patients through Conduit’s nurse-first model where callers have immediate,
NEWS & ARTICLES
Streamlining Behavioral Health Transfers
One of the most challenging patient situations for a health system is providing efficient and effective care to patients with suicidal ideations. Suicidal ideations demand urgent attention, yet shortages in behavioral health (BH) care beds often leave patients waiting in emergency departments (ED) for days. Not only does this impact the throughput and safety of the ED,
Comparing Nurse-Triage Pricing: Key Questions to Ask
Nurse-triage pricing can be complex with various factors that impact your final cost. It is important to thoroughly review and essential to ask the right questions to grasp the pricing intricacies so that you can confidently compare options and make an informed decision on overall costs for your organization.
Understanding Net Promoter Scores (NPS) and Why They Matter in Choosing a Nurse-First Triage Partner
Nurse-first triage services play a pivotal role in health care, especially in managing patient calls, providing medical advice, and determining appropriate levels of care.
One metric that can be used to evaluate nurse-first triage partners is the Net Promoter Score (NPS). But what is NPS, and why does it matter when choosing a partner?
Bridging Gaps in Care: FQHCs Embrace Tech on the Front Lines
Federally Qualified Health Centers (FQHCs) serve as lifelines for millions of underserved Americans, offering vital access to health care. Yet, the challenges of delivering efficient and effective care persist, especially when faced with complex patient needs and limited resources. However, an article in Healthleaders shares a new wave of technology is revolutionizing the way FQHCs operate,
Navigating the Intersection of Nursing and Technology in Health Care
In the ever-evolving world of health care, technology is a game-changer in patient care. Nurses, consistently ranked as the most trusted professionals for the past two decades, now find themselves at the intersection of traditional care and cutting-edge technology.
Paving the Way for Value-Based Care: The Role of Nurse Triage in Strengthening Payer- Provider Alliances
The healthcare industry is at a pivotal moment where stronger collaborations between payers and providers can yield significant benefits. The relationship between improved payer-provider collaboration and high-quality, affordable care is well-established. However, findings from the American Hospital Association (AHA) reveal variations in the development of true partnerships for value.
Bridging Health Care Disparities: The Role of Nurse-First Triage in Rural Communities
For rural residents of America, the challenge of achieving health equity is glaringly evident. Imagine driving two hours through a mountain pass to be near a hospital when contractions begin, or having to travel hours for cancer trials and treatments. These are not isolated incidents but indicative of a broader issue where rural residents face significant health care disparities.
Conduit President Explores the Role of Nurse Triage in Reducing Health Disparities
Cheryl Dalton-Norman, president of Conduit Health Partners, recently talked with Mark Hagland, editor-in-chief of Healthcare Innovation, to discuss social determinants of health and population health. In this fireside chat, “The Power of Nurse Triage to Reduce Health Disparities and Drive Proactive, Impactful Care,” Cheryl discussed how Conduit’s Nurse-First triage solutions can help reduce health care disparities.
Redefining Access to Care: The Role and Benefits of After-Hours Triage Services
At 3 a.m., a baby’s fever can worry a new mom or dad. So much so, they may consider a trip to the nearest emergency department (ED) entirely prudent.
The question is: Is it truly necessary?
With Conduit’s Health Partners’ Nurse-First Triage Services, the answer is just a quick phone call away.
Conduit Wins eHealthcare Leadership Award
Conduit Health Partners is excited to share that we have received an eHealthcare Leadership Award for our Search Engine Marketing Nurse Triage digital campaign. Conduit was awarded Platinum, which is best in class of “Other Healthcare Sites.”
The eHealthcare Leadership Awards recognize outstanding health websites and digital initiatives, highlighting the role of digital communications in achieving health care organizations’ business objectives.
Aspects of Social Determinants of Health
The conversation in health care is evolving from a focus on treating illnesses to a more holistic approach that considers the social determinants of health (SDoH). These determinants encompass various factors such as income, education, employment and access to resources, all of which significantly impact an individual’s overall health. In an interview with Healthcare IT Today,
Immediate Access to a Nurse After Hours with Conduit Health Partners
Access to health care and medical assistance has become more critical than ever. People want to reach out to medical professionals even after regular business hours and health care organizations want to best serve their patients while managing costs. Cheryl Dalton-Norman, president of Conduit Health Partners, was featured on the Price of Business podcast discussing the significance of immediate access to a nurse after hours and how it can make a remarkable difference in health care.
NEWS & ARTICLES
Patient transfer center
Conduit solutions featured in a Q & A with The Journal of mHealth
Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.
What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?
Conduit Leader, Dusti Browning, Featured in Patient Safety & Quality Healthcare (PSQH)
Dusti Browning, vice president of growth and client solutions at Conduit Health Partners, was featured in an article on Patient Safety & Quality Healthcare (PSQH) about “‘Tripledemic’ Reveals Critical Need for Better Patient Triage and Transfer Services.”
Improve Health and Satisfaction with Patient Transfer Solutions
No one can deny that the COVID-19 pandemic put unprecedented strain on the health care system. In its wake came the current “triple-demic” of COVID, flu and RSV, coupled with a severe nursing shortage. Added to these strains, hospitals face a decrease in licensed beds, shrinking margins and supply chain issues.
Meanwhile, patient transfer processes can disrupt your emergency department’s (ED) efficiency. Your ED doctors and nurses work tirelessly to help patients but are often distracted by managing transfers. A lack of available beds, delayed acceptance from neighboring facilities and limited transportation options often leave patients waiting hours for care.
24-7 nurse triage
Why Human Connections in Nurse-Triage Matter in a World of AI and Technology
The need for tools that effectively route patients to the right care at the right time has intensified. Yet, relying solely on a tech-enabled approach heightens the potential for missed human connections.
How a Nurse-First Triage Model Can Reduce Unnecessary ED and Urgent Care Visits
In an article with PSQH, Dusti Browning, vice president, Growth and Client Solutions at Conduit, shares that already unsustainable care costs will rise yet another 5% or higher this year, not including the increase in premiums many organizations have experienced. To counter the impact, one out of five employers
The Growing Trend of Outsourcing in Health Care
In the ever-evolving health care landscape, hospitals are increasingly turning to outsourcing as a strategic move to optimize operations, enhance patient care and achieve financial sustainability. In a Managed Healthcare Executive article, Cheryl Dalton-Norman, president of Conduit Health Partners, shares her expertise on embracing outsourcing for enhanced patient care and operational excellence.
remote patient monitoring
9 Benefits of Remote Patient Monitoring
The COVID-19 pandemic has forever changed health care delivery in the United States — and in some unexpected ways.
Remote Patient Monitoring Programs Aim to Reduce Readmission Rates
Spurred by the COVID-19 crisis, nursing shortages and the incentive to avoid penalties, the industry became more innovative. Remote Patient Monitoring (RPM) programs pair wearable devices with telehealth response capability. These programs provide frequent patient monitoring without requiring in-person visits and tests – a capability that is especially important for those who live in remote areas, those with chronic conditions and those transitioning from hospital to home. Medical professionals can evaluate daily reports and reach out to those patients with immediate issues.
Conduit Addresses the Nursing Shortage
The Great Resignation has led to millions of Americans re-evaluating their jobs and trying to find what they want in life. Nurses are at the top of this list. Nursing turnover has never been higher. Engagement and retention for nurses are incredibly important. Leaders at Conduit are actively creating solutions to increase the sense of belonging and job satisfaction that are the building blocks of keeping valuable and talented nurses on our teams.
employer/hr solutions
Lessons from Conduit’s Pivot to Remote Work
Conduit Health has always been ahead of the curve on business needs. Looking back to January of 2020, we were operating as a traditional in-person health call center. We could see the value of having a remote work option and wanted to offer that to our associates, so we began working on policies, procedures, and developing technologies to make that goal a reality. We expected to have our first fully remote associate position in May of 2020.
Happy Nurses Week
Enjoy this short video we created to celebrate all the fabulous nurses out there. We appreciate the work you do to improve the health care and lives of the people we serve.
Meet Sr. Doris Gottemoeller
In honor of International Women’s Month, we are proud to honor Sr. Doris Gottemoeller.
Sr. Doris is a member of the Conduit Health Partners and Bon Secours Mercy Health board of directors and vice-chair of Bon Secours Mercy Ministries. In her 61 years of religious life, she has served universities, health systems, seminaries and high schools.
patient outreach and engagement
Health care call center solutions to improve patient engagement
Making it easier for patients to manage their own care has become increasingly important for hospitals and health systems. Patients expect and demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. There are many benefits to having a robust system that is both responsive to calls and proactive in engaging patients.
Meet Rhonda Johnson, Service Expert, Conduit Health Partners
To celebrate Black History Month, Conduit Health Partners is excited to feature some of our incredible employees. We asked our employees, to share stories of what gets them excited each day, what they are most proud of, why they enjoy working at Conduit, and highlight how a figure in black history shaped their career or life.
Conduit Health Partners: Now a URAC Accredited Health Call Center
Conduit Health Partners is proud to announce it has achieved Health Call Center accreditation through URAC, the premier healthcare organization that has established quality standards for the healthcare industry over the last 30 years. URAC accreditation provides a standards framework to build high-quality health service organizations and allows for performance analysis to identify areas for quality improvement. They use measurement, reporting, and monitoring requirements to promote continuous organizational optimization.