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optimize transfer center practices with patient transfer services

Optimize Transfer Center Practices to Improve Patient Acquisition Whitepaper

Health care is changing. Fast. But one constant remains — the challenge of managing the flow of patients in and out of your hospital or health system.

Even before COVID-19, patient transfers were problematic for most hospitals and health systems. Then, the pandemic added more strain. Finding the best way to handle patient flow has become increasingly difficult, with higher patient volumes and staff shortages.

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NEWS & ARTICLES
Transfer Center

Combating Network Leakage: The Benefits of Outsourcing a Transfer Center

Network leakage is a significant challenge for health care systems, impacting both patient care continuity and financial stability. When patients seek care outside their designated network, it disrupts service delivery and results in substantial revenue loss.  Addressing this issue is critical for health systems to deliver high-quality care and ensure the financial health of the organization.

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Call center operator at work. Male manager wearing headset and using laptop

5 Ways That Nurse Triage Improves Health Outcomes of Health Plan Members

Health plans are increasingly recognizing the importance of helping members navigate their health. With options ranging from telehealth to urgent care to emergency department visits, members often need guidance to make the right care choices. Nurse-first triage solutions can serve as a win-win for health plans, offering a tool to improve health outcomes for their members while decreasing overall health care costs for their organization.

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male nurses speak on phone

Ensuring 24/7 Continued Access to Care at FQHCs: The Benefits of Outsourcing Nurse-First Triage Solutions

Federally Qualified Health Centers (FQHCs) are crucial in providing comprehensive healthcare services to underserved populations yet are faced with unique challenges. One such challenge is ensuring they meet regulatory requirements with limited staff and resources.

To maintain their operational status and receive federal funding, FQHCs must adhere to stringent regulations, including the requirement to ensure their primary health services are available and accessible 24/7 within their catchment areas.

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Family at home

How Pediatric Nurse Triage Benefits Organizations

Pediatric illnesses and emergencies don’t adhere to a 9-to-5 schedule. They can strike at any time, be it the middle of the night, a weekend afternoon, or a holiday. Recognizing this reality, pediatric nurse triage ensures that families have access to timely guidance and assistance when they need it most.  This 24/7 accessibility is not just a convenience;

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Transfer Center

Streamlining Behavioral Health Transfers

One of the most challenging patient situations for a health system is providing efficient and effective care to patients with suicidal ideations.  Suicidal ideations demand urgent attention, yet shortages in behavioral health (BH) care beds often leave patients waiting in emergency departments (ED) for days. Not only does this impact the throughput and safety of the ED,

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Medical staff talking with patient

Comparing Nurse-Triage Pricing: Key Questions to Ask

Nurse-triage pricing can be complex with various factors that impact your final cost.  It is important to thoroughly review and essential to ask the right questions to grasp the pricing intricacies so that you can confidently compare options and make an informed decision on overall costs for your organization.

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Nurse, phone and black woman call with happiness at office with mobile connection. Clinic, healthcare worker and networking of a young person happy about work conversation

Bridging Gaps in Care: FQHCs Embrace Tech on the Front Lines

Federally Qualified Health Centers (FQHCs) serve as lifelines for millions of underserved Americans, offering vital access to health care. Yet, the challenges of delivering efficient and effective care persist, especially when faced with complex patient needs and limited resources. However, an article in Healthleaders shares a new wave of technology is revolutionizing the way FQHCs operate,

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NEWS & ARTICLES
Patient transfer center
doctor with headset and computer at hospital

Revolutionizing Health Care Delivery and Patient Care

The COVID-19 pandemic shed light on the critical challenges hospitals face when it comes to transferring patients to facilities that can provide a higher level of care. However, this issue existed long before the pandemic. Cheryl Dalton-Norman, president of Conduit Health Partners, recognized this problem and set out to solve it back in 2017. Her nurse-first triage and transfer service aimed to streamline patient transfers and ensure timely access to appropriate care.

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hospital administrator team

How to Position your Health System for the Future

In an article with MedCity News, “Key to Health System Success: An Entrepreneurial Mindset,” Cheryl Dalton-Norman, Conduit President, shares that incorporating elements of risk that complement a health system’s vision, health care leaders can drive a sustainable growth strategy that benefits patients and staff and better positions the organization for the future.

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Young female receptionist talking on phone in clinic while sitting and looking on pc monitor

Conduit solutions featured in a Q & A with The Journal of mHealth

Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.

What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?

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emergency technicians with patients in ambulance

Improve Health and Satisfaction with Patient Transfer Solutions

No one can deny that the COVID-19 pandemic put unprecedented strain on the health care system. In its wake came the current “triple-demic” of COVID, flu and RSV, coupled with a severe nursing shortage. Added to these strains, hospitals face a decrease in licensed beds, shrinking margins and supply chain issues.

Meanwhile, patient transfer processes can disrupt your emergency department’s (ED) efficiency. Your ED doctors and nurses work tirelessly to help patients but are often distracted by managing transfers. A lack of available beds, delayed acceptance from neighboring facilities and limited transportation options often leave patients waiting hours for care.

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24-7 nurse triage

Paving the Way for Value-Based Care: The Role of Nurse Triage in Strengthening Payer- Provider Alliances

The healthcare industry is at a pivotal moment where stronger collaborations between payers and providers can yield significant benefits. The relationship between improved payer-provider collaboration and high-quality, affordable care is well-established. However, findings from the American Hospital Association (AHA) reveal variations in the development of true partnerships for value.

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Conduit President Explores the Role of Nurse Triage in Reducing Health Disparities

Cheryl Dalton-Norman, president of Conduit Health Partners, recently talked with Mark Hagland, editor-in-chief of Healthcare Innovation, to discuss social determinants of health and population health. In this fireside chat, “The Power of Nurse Triage to Reduce Health Disparities and Drive Proactive, Impactful Care,” Cheryl discussed how Conduit’s Nurse-First triage solutions can help reduce health care disparities.

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ehealthcare

Conduit Wins eHealthcare Leadership Award

Conduit Health Partners is excited to share that we have received an eHealthcare Leadership Award for our Search Engine Marketing Nurse Triage digital campaign. Conduit was awarded Platinum, which is best in class of “Other Healthcare Sites.”

The eHealthcare Leadership Awards recognize outstanding health websites and digital initiatives, highlighting the role of digital communications in achieving health care organizations’ business objectives.

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patient outreach and engagement
Health Care Call Center

Health care call center solutions to improve patient engagement

Making it easier for patients to manage their own care has become increasingly important for hospitals and health systems. Patients expect and demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. There are many benefits to having a robust system that is both responsive to calls and proactive in engaging patients.

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happy nurses week

Happy Nurses Week

Enjoy this short video we created to celebrate all the fabulous nurses out there. We appreciate the work you do to improve the health care and lives of the people we serve. 

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Doris Gottemoeller

Meet Sr. Doris Gottemoeller

In honor of International Women’s Month, we are proud to honor Sr. Doris Gottemoeller.

Sr. Doris is a member of the Conduit Health Partners and Bon Secours Mercy Health board of directors and vice-chair of Bon Secours Mercy Ministries. In her 61 years of religious life, she has served universities, health systems, seminaries and high schools.

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