Recent News
Recent Posts
The Role of the Transfer Center in Building a Service Line Center of Excellence
September 3, 2026
A center of excellence needs more than clinical expertise to earn regional trust. See how a strategically aligned Transfer Center supports access, physician connections, and consistent patient flow across neuroscience, cardiovascular, and orthopedic service lines.
What Health Systems Miss When Nurse Triage Data Across Their Medical Group Stays Fragmented
August 25, 2026
Fragmented nurse triage data across employed medical groups hides patterns in demand, access gaps and ED referrals. See what standardization reveals and why it matters.
Featured posts
How Health Systems Reduce After-Hours Provider Burden Without Expanding Call Coverage
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
When After-Hours Access Is Covered—But Not Reliable
After-hours access may be covered, but that doesn’t mean it’s reliable. Learn how unreliable after-hours care drives provider burnout, avoidable utilization and patient leakage—and how nurse-first triage improves outcomes.
Faster Care, Lower Costs, and Higher Revenue: Conduit and Bon Secours Mercy Health Featured in Avia Marketplace Webinar on Transfer Center Best Practices
Getting patients to the right level of care quickly is essential for delivering high-quality health care. However, managing transfers across a health system can be complicated, inefficient, and costly. Without an optimized transfer center, hospitals and health care providers risk delays, strained resources, and missed revenue opportunities.
In our webinar, leaders from Bon Secours Mercy Health share how they successfully transformed their transfer processes by partnering with Conduit Health Partners.
NEWS & ARTICLES
What Happens After “Done”? Completion Isn’t Continuity
Conduit Health Partners president Cheryl Dalton-Norman explains why completion doesn’t guarantee continuity in her latest Forbes Business Council article.
Building the Business Case for Nurse-First Triage
Many health systems and medical groups recognize the value of nurse-first triage. It can help patients receive timely clinical guidance, reduce unnecessary escalation, support overburdened physicians, and give leaders better visibility into after-hours demand.
The harder question is often not whether nurse-first triage is valuable. It is how to measure that value in a way that resonates across finance,
Nurse-First Triage: The Case for Clinical Access
Health system leaders know the pressure firsthand: patients seeking guidance after hours with nowhere to turn, emergency departments absorbing demand that doesn’t belong there, and clinical staff stretched thin. Nurse-first triage addresses all three.With licensed nurses guiding patients earlier, nurse-first triage can help health systems improve clinical access, reduce unnecessary emergency department utilization and create a more reliable experience for patients and staff.
The Clinical Sixth Sense: What Triage Nurses Hear That Systems Miss
Call throughput metrics don’t capture what experienced triage nurses actually do. Devin English on the clinical instincts behind every after-hours call — and what health systems lose when they’re missing.
When After-Hours Coverage Isn’t Enough: The Case for Reliable Access
Coverage isn’t the same as reliable after-hours access. Learn how nurse-first triage closes the gap on ED overuse, provider burnout, and care variability.
Readmissions Don’t Start in the Hospital —They Start After Discharge
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden
5 Reasons Outsourcing Triage and Transfer Improves Operational Efficiency in Healthcare
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
The CMS TEAM Model: Why the 30-Day Recovery Window Matters for Hospitals
Hospitals across the country are beginning to operationalize the CMS Transforming Episode Accountability Model (TEAM). While surgical care inside the hospital is often highly coordinated, many hospital leaders are recognizing that the model places new attention on what happens after the patient leaves the hospital.
What Actually Escalates to Providers After Hours (And What Shouldn’t)
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden
Why After-Hours Work Is a Leading Driver of Provider Burnout
After-hours work is a major driver of provider burnout. Interruptions, callbacks, and documentation escalate to providers unnecessarily, increasing on-call burden.
Conduit Health Partners Publishes the State of Patient Access and Throughput Report
At a glance: The State of Patient Access and Throughput Report from Conduit Health Partners analyzes system-wide operational data and frontline nurse input to identify patterns in how patients enter health systems and move through care. The report highlights how greater visibility into access activity and patient movement helps health systems identify bottlenecks,
Driving Measurable Value for Health Systems in 2025
Health systems and provider groups continue to face mounting pressure, from staffing shortages and rising costs to increasing patient demand. In 2025, we met those challenges head-on, accelerating growth while delivering proven, measurable value for our clients across the country.
As a nurse-led healthcare solutions partner, we experienced significant momentum this year,
NEWS & ARTICLES
Patient transfer center
The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency
Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster, reducing strain on care teams and improving overall system performance.
Inspired by the “need for speed” mindset from Top Gun, the initiative (nicknamed Operation Top Gun) shows what’s possible when hospitals combine advanced technology,
Conduit Health Partners President Featured in Forbes: “Access Is the New Currency”
Conduit Health Partners president, Cheryl Dalton-Norman, was recently featured in Forbes with her article, Access Is The New Currency: 3 Lessons From Healthcare’s High-Stakes Playbook.
In the article, Cheryl draws attention to a critical reality: access is the most valued aspect of the health care experience,
How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34%
When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.
Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient.
How Centralized Transfer Centers Unlock Better Outcomes and ROI
Timely patient transfers are a hidden key to hospital efficiency.
Conduit Health Partners’ president, Cheryl Dalton-Norman, was recently featured in Chief Healthcare Executive on one of health care’s most pressing operational challenges: patient transfer delays.
In her article, Why timely transfers are a hidden key to hospital efficiency,
Patient Flow: The Hidden Driver Behind Your KPIs
Every day, health care administrators check in on their key performance indicators. They track what’s going well and what’s not. When metrics fall short, the focus often shifts to familiar territory—staffing levels, communication issues, throughput, or care delivery gaps. These are important areas to address.
But one operational factor often gets overlooked: patient flow.
In-House vs. Outsourced Patient Transfer Centers: A Financial Comparison
Every patient transfer is both a clinical decision and a financial one. In large health systems, the structure of your transfer center directly affects how many patients remain in-network, the speed of placement, and the revenue you retain. The decision to operate in-house or outsource should begin with a clear, data-driven financial analysis.
24-7 nurse triage
Cheryl Dalton-Norman Featured in Forbes: Breaking Down Barriers to Scaling Innovation in Health Care
Innovation in health care has never been more essential, or more challenging. As health systems continue to navigate clinical workforce shortages, rising patient complexity and the rapid evolution of digital tools, leaders are rethinking how to safely and effectively bring new ideas to scale.
This month, Forbes published an article titled “19 Barriers To Scaling Innovation In Health (And How To Overcome Them)”,
Conduit Health Partners Named to Becker’s Health IT “Telehealth Companies to Know” List
Conduit Health Partners is proud to be recognized by Becker’s Health IT as one of this year’s “Telehealth Companies to Know.”
This honor reflects our continued commitment to delivering nurse-led, patient-centered solutions that expand access to care, reduce avoidable emergency room visits and support providers across the country.
Leading with a Nurse-First Approach
As a nurse-led organization,
Rural Health Transformation Program Funding: Why Nurse-First Triage Strengthens Access
The $50B Rural Health Transformation Program is set to reshape care in rural America. Nurse-first triage offers health systems a practical way to expand access and support funding applications with measurable results.
A New Federal Investment in Rural Health
Through the One Big Beautiful Bill, Congress created the $50 billion Rural Health Transformation (RHT) Program.
5 Signs Your Health System Should Invest in a Nurse Triage Line
If your physicians are spending nights on non-urgent calls or your emergency departments are filling up with cases that could have been handled elsewhere, the issue is not just patient behavior. It is access.
Large health systems are under more pressure than ever to meet rising patient demand with limited resources.
Schmitt-Thompson Nurse Triage Guidelines: Why They Matter and What Sets Conduit Apart as a Nurse Triage Partner
Every unnecessary ED visit drains time, money, and morale—and many are preventable. The key is how you use your triage protocols.
At Conduit Health Partners, we go beyond simply using Schmitt-Thompson guidelines, the industry standard. Our trained RNs apply them the right way, with real-time routing and integration aligned to your system’s goals,
How Nurse-First Strategies Are Shaping the Future of Patient Access
In a recent article featured in Patient Safety & Quality Healthcare (PSQH), our president Cheryl Dalton-Norman shared insights on how nurse-first strategies, like nurse triage and patient transfer solutions, are helping health systems ease provider strain while improving the patient experience.
At Conduit Health Partners, we know firsthand that health care delivery continues to face immense pressure: rising patient volumes,
patient outreach and engagement