Nurse Triage Services
We believe helping people receive the right level of care at any time and in any place is a critical driver in lowering health care costs and improving patient engagement.
With Conduit’s Nurse Triage Services, we partner with employers, health plans, physician practices, and health systems to provide a 24/7 nurse-first model where callers have immediate, timely access to a registered nurse.
*If you are a patient seeking care, please call your PCP.
Reduce Unnecessary & Costly Emergency Room Visits by offering 24-7 Nurse Triage Services
Providing immediate access to a RN 24/7 connects members of your organization with the right level of care when every minute counts.
Engaging with Conduit’s Nurse Triage Services allows employers, health plans, physician practices, and health systems to offer an additional health benefit to patients or members of their organization.
Our nurse call center solutions give patients and providers peace of mind that an experienced nurse will assess the caller’s symptoms to determine the right level of care, at the right time, and in the right setting for their needs. Research shows that callers who had the intention of visiting the emergency department for a low acuity condition were less likely to feel the need to do so after speaking with one of our nurses. When needed, our nurses can also expedite care.
Employer/HR Health Plans
Our Nurse-First Triage Services Help:
- Reduce health care spend as part of an employee benefit or population health plan.
- Reduce unnecessary and costly emergency department visits by giving your employees immediate access to a registered nurse who will help the caller determine the right level care and expedite care if needed.
- Increase satisfaction because our services are customized to meet the unique needs of your employees or participants.
- Provide customizable analytics including employee injury reporting and triage services
Physician Practices
How We Help:
- Our nurse call center solutions give your patient callers immediate access to registered nurses who use symptom-based protocols to give evidence-based advice.
- With an outsourced nurse triage line, our nurses serve as an extension of your team by handling patient calls so that you can focus on patient care in the office with limited interruptions.
- Reduce unnecessary emergency department readmissions – after partnering with Conduit Health Partners, specific clinical groups reported an up to 15% reduction in readmissions from the emergency department.
- By augmenting your team, we help reduce nurse burnout amid nationwide staff shortages.
- Our 24/7 and after-hours nurse-first triage services help improve the work-life balance for you and your team.
- Provider practices can request second-level triage by a physician or APRN to ensure the best location of care.
Health Systems
Our Nurse Call Center Solutions:
- Give rapid access to triage-level nursing guidance.
- Provide community health insights through data analytics.
- Improve brand recognition.
- Reduce unnecessary emergency department readmissions – after partnering with Conduit Health Partners, specific clinical groups reported an up to 15% reduction in readmissions from the emergency department.
Employer/HR Health Plans
Our Nurse-First Triage Services Help:
- Reduce health care spend as part of an employee benefit or population health plan.
- Reduce unnecessary and costly emergency department visits by giving your employees immediate access to a registered nurse who will help the caller determine the right level care and expedite care if needed.
- Increase satisfaction because our services are customized to meet the unique needs of your employees or participants.
- Provide customizable analytics including employee injury reporting and triage services.
Physician Practices
How We Help:
- Our nurse call center solutions give your patient callers immediate access to registered nurses who use symptom-based protocols to give evidence-based advice.
- With an outsourced nurse triage line, our nurses serve as an extension of your team by handling patient calls so that you can focus on patient care in the office with limited interruptions.
- Reduce unnecessary emergency department readmissions – after partnering with Conduit Health Partners, specific clinical groups reported an up to 15% reduction in readmissions from the emergency department.
- By augmenting your team, we help reduce nurse burnout amid nationwide staff shortages.
- Our 24/7 and after-hours nurse-first triage services help improve the work-life balance for you and your team.
- Provider practices can request second-level triage by a physician or APRN to ensure the best location of care.
Health Systems
Our Nurse Call Center Solutions:
- Give rapid access to triage-level nursing guidance.
- Provide community health insights through data analytics.
- Improve brand recognition.
- Reduce unnecessary emergency department readmissions – after partnering with Conduit Health Partners, specific clinical groups reported an up to 15% reduction in readmissions from the emergency department.
What makes Conduit’s 24/7 Nurse Triage Services Different?
Exceptional caller experience
Timely access to clinical support provides support to callers enabling informed decisions, effective self-care, and optimal outcomes.
After hours nurse triage
Through your partnership with Conduit, our nurses serve as an extension to your team by managing patient calls and offering care advice outside of clinic hours. Outsourcing after hours nurse triage services helps improve nurse burnout and employee satisfaction while continuing to offer patients the care they need when they need it.
Nurse-first model
Conduit’s nurse triage solutions offer immediate access to a registered nurse who will use evidence-based decision support tools and clinical judgment to determine and recommend the most appropriate level of care needed.
Data-driven
Conduit’s analytics provide stakeholders with the critical information they need to drive operations and support strategic initiatives.
Operational excellence
We develop custom solutions collaboratively with clients to support your organizational goals and the health and wellbeing of those using the service.
URAC-accredited
Our health care call center is accredited through URAC, demonstrating that our nurse call center solutions are operated with a high level of expertise, and commitment to quality and to the user experience.
