Nurse Triage Services

triage nurse with headset
man expediting patient transfer

Reduce Unnecessary & Costly Emergency Room Visits by offering Nurse Triage Services

Providing immediate access to a RN 24/7, connects members of your organization with the right level of care when every minute counts.

Engaging with Conduit’s Nurse Triage Services allows employers, health plans, physician practices, and health systems to offer an additional health benefit to patients or members of their organization.

Our nurse call center solutions give patients and providers peace of mind that an experienced nurse will assess the caller’s symptoms to determine the right level of care, at the right time, and in the right setting for their needs. Research shows that callers who had the intention of visiting the emergency department for a low acuity condition were less likely to feel the need to do so after speaking with one of our nurses. When needed, our nurses can also expedite care.

Why Choose Conduit for your Nurse Triage Services?

Conduit's Nurse Triage Services Enhance Patient Care and Organizational Efficiency.

  • Convenient & Timely Access to Registered Nurses
  • Increased Patient and Consumer Satisfaction
  • Recommend the Right Level of Care at the Right Time
  • Avoid Unnecessary & Costly Visits to the ED
  • Reduce the strain on burnt-out employees
  • Reduce healthcare spend for the patient, hospital, insurance providers & employers
Learn more about the value-added benefits of engaging with a Nurse-First Triage partner.

Employer/HR Health Plans

Our Nurse-First Triage Services Help:

  • Reduce health care spend as part of an employee benefit or population health plan.
  • Reduce unnecessary and costly emergency department visits by giving your employees immediate access to a registered nurse who will help the caller determine the right level care and expedite care if needed.
  • Increase satisfaction because our services are customized to meet the unique needs of your employees or participants.
  • Provide customizable analytics including employee injury reporting and triage services.
Virtual Care
Nurse on phone

Health Systems

Our Nurse Call Center Solutions:

  • Give rapid access to triage-level nursing guidance.
  • Provide community health insights through data analytics.
  • Improve brand recognition.
  • Reduce unnecessary emergency department readmissions – after partnering with Conduit Health Partners, specific clinical groups reported an up to 15% reduction in readmissions from the emergency department.

What makes Conduit’s Nurse Triage Services Different?

Exceptional caller experience

Timely access to clinical support provides support to callers enabling informed decisions, effective self-care, and optimal outcomes.

After hours nurse triage

Through your partnership with Conduit, our nurses serve as an extension to your team by managing patient calls and offering care advice outside of clinic hours. Outsourcing after hours nurse triage services helps improve nurse burnout and employee satisfaction while continuing to offer patients the care they need when they need it.

Operational excellence

We develop custom solutions collaboratively with clients to support your organizational goals and the health and wellbeing of those using the service.


Conduit’s analytics provide stakeholders with the critical information they need to drive operations and support strategic initiatives.

Nurse-first model

Conduit’s nurse triage solutions offer immediate access to a registered nurse who will use evidence-based decision support tools and clinical judgment to determine and recommend the most appropriate level of care needed.

Our health care call center is accredited through URAC, demonstrating that our nurse call center solutions are operated with a high level of expertise, and commitment to quality and to the user experience.

Nurse Access Line Performance Metrics

0 %
ED Avoidance (Calendar Year 2022)
0 k
Nurse Triage Cases Managed (2017-present)
0 /5
Exceptional Patient Experience (2022 YTD)

Schedule a Sales Consultation

Please call Conduit at 855-605-2833 or complete the adjacent contact form to schedule a sales consultation with a member of the Conduit Health Partners leadership team. Learn how we can help your organization move to the next level.

Related News
female doctor talking while explaining medical treatment to patient through a video call with laptop in the consultation.

The Growing Trend of Outsourcing in Health Care

In the ever-evolving health care landscape, hospitals are increasingly turning to outsourcing as a strategic move to optimize operations, enhance patient care and achieve financial sustainability. In a Managed Healthcare Executive article, Cheryl Dalton-Norman, president of Conduit Health Partners, shares her expertise on embracing outsourcing for enhanced patient care and operational excellence.

Read Post
Happy nurse on the phone with a patient

Revolutionizing Rural Health Outcomes: The Impact of Nurse-First Triage

In health care, innovation isn’t confined to high-tech cities and urban hubs. The transformative power of modern medical approaches is reaching even the remotest corners of our society, and one such advancement that’s making waves is Conduit’s Nurse-First Triage. In an interview with Kevin Price on the Price of Business Show, Cheryl Dalton-Norman, president of Conduit, shares Conduit’s approach to changing the game for rural health outcomes, bridging the gap between limited resources and quality care.

Read Post
doctor with headset and computer at hospital

Revolutionizing Health Care Delivery and Patient Care

The COVID-19 pandemic shed light on the critical challenges hospitals face when it comes to transferring patients to facilities that can provide a higher level of care. However, this issue existed long before the pandemic. Cheryl Dalton-Norman, president of Conduit Health Partners, recognized this problem and set out to solve it back in 2017. Her nurse-first triage and transfer service aimed to streamline patient transfers and ensure timely access to appropriate care.

Read Post

Contact us today to learn how Conduit Health Partners can help your organization.