Nurse Triage Services
Nurse-first triage solutions help patients and plan members make informed healthcare decisions and get the right care at the right place and time. Triage services are available by phone for all the hours you need support, any time of day or night.
Nurse triage from Conduit Health Partners helps organizations:
- Lower healthcare costs
- Support physician and staff recruitment and retention
- Prevent readmissions
- Reduce unnecessary emergency department (ED) visits
- Expand healthcare access to underserved communities
Serving a Spectrum of Healthcare Providers
Health plans, healthcare systems, medical practices, federally qualified health centers (FQHCs) and employers trust Conduit Health Partners to:
- Answer patients’ questions, during and after-hours to calm fears and recommend necessary care, including where to find it.
- Provide access to reports, data and analytics to your care coordination or medical teams to ensure follow-up care and provide insight into what’s driving utilization and costs.
- Use evidence-based decision support tools to guide patients to the appropriate level of care during any hours needed.
Our nurse triage services help ease the stress to organizations from staffing shortages, crowded ED waiting rooms and provider burnout. Our services also contribute to higher patient and member satisfaction scores and stronger outcomes.
Why Choose Conduit for your Nurse Triage Services?
Conduit's Nurse Triage Services Enhance Patient Care and Organizational Efficiency.
- Convenient & Timely Access to Registered Nurses
- Increased Patient and Consumer Satisfaction
- Recommend the Right Level of Care at the Right Time
- Avoid Unnecessary & Costly Visits to the ED
- Reduce the strain on burnt-out employees
- Reduce healthcare spend for the patient, hospital, insurance providers & employers
Learn more about the value-added benefits of engaging with a Nurse-First Triage partner.
Excellent Service from Nurses Who Answer the Phones
With Conduit Health Partners, an experienced and licensed registered nurse (RN) is a caller’s first touch during the hours we provide support to your organization.
Our nurses apply evidence-based decision-support tools (the Schmitt Thompson protocols) to evaluate every situation using best practices. Anxious callers appreciate that they can reach a nurse and get expert advice and guidance to the most appropriate care site convenient to them.
Our RNs are highly experienced in evaluating symptoms and offering clinical advice, and they meet the highest standards for quality, caller experience and professional expertise.
Read more about the benefits of nurse-first triage in this case study.
Our Results Attest to Our Effectiveness and Quality
Our clinical team works closely with you and provides access to detailed reports on calls and resolutions. Experiences with large organizations nationwide have led to solid results and satisfied patients and members.
Employer/HR Health Plans
Our Nurse-First Triage Services Help:
- Reduce health care spend as part of an employee benefit or population health plan.
- Reduce unnecessary and costly emergency department visits by giving your employees immediate access to a registered nurse who will help the caller determine the right level care and expedite care if needed.
- Increase satisfaction because our services are customized to meet the unique needs of your employees or participants.
- Provide customizable analytics including employee injury reporting and triage services
Physician Practices
How We Help:
- Our nurse call center solutions give your patient callers immediate access to registered nurses who use symptom-based protocols to give evidence-based advice.
- With an outsourced nurse triage line, our nurses serve as an extension of your team by handling patient calls so that you can focus on patient care in the office with limited interruptions.
- Reduce unnecessary emergency department readmissions – after partnering with Conduit Health Partners, specific clinical groups reported an up to 15% reduction in readmissions from the emergency department.
- By augmenting your team, we help reduce nurse burnout amid nationwide staff shortages.
- Our 24/7 and after-hours nurse-first triage services help improve the work-life balance for you and your team.
- Provider practices can request second-level triage by a physician or APRN to ensure the best location of care.
Health Systems
Our Nurse Call Center Solutions:
- Give rapid access to triage-level nursing guidance.
- Provide community health insights through data analytics.
- Improve brand recognition.
- Reduce unnecessary emergency department readmissions – after partnering with Conduit Health Partners, specific clinical groups reported an up to 15% reduction in readmissions from the emergency department.
Who We Serve
Available nationally in urban, suburban and rural communities, our URAC-accredited nurse-first triage solutions work with organizations across the healthcare spectrum. By becoming an extension of your brand, we support and enhance your reputation for making quality care easily accessible.
Health Plans
- With nurse-first triage, health plans can enhance member satisfaction and reduces overall healthcare costs by providing immediate, professional medical advice, helping members make informed health decisions, and potentially avoiding unnecessary emergency room visits and hospitalizations.
- Health plans benefit from reduced claims costs and improved member experiences.
- Nurse triage services can also help health plans meet regulatory requirements and patient expectations including after-hours clinical access
Healthcare Systems
- With nurse triage services, you can make access to your system available to patients and prospective patients with the ease of a phone call.
- Using Schmitt-Thompson protocols, nurses can help reduce unnecessary ED use.
- And because they’ll know your system’s access points and services, they’ll help direct callers to the right place for the care they need.
Medical Practices
- We offer 24/7 nurse triage services for medical practices, including pediatric nurse triage, to augment your staffing during business hours so your staff can focus on patients in the office or other programs requiring their attention.
- Nurse-first triage helps ease the after-hours needs on providers, minimizing interruptions outside of work and promoting better work-life balance.
- We’ll also work with you to learn when to escalate a case and contact a provider in the practice.
Federally Qualified Health Centers (FQHCs)
- FQHCs must provide access to care 24-hours a day to serve their patients, including many with complex care needs.
- This can burden staff and inhibit the organization’s recruitment and retention in today’s competitive healthcare labor market.
- With nurse-first triage, FQHC patients make one call to reach a nurse licensed in their state (and, if needed, interpreter services) whenever they have a question or medical need.
- By lifting the load of after-hours interruptions and calls from FQHC providers, nurse triage services help organizations reward providers and staff with better work-life balance.
Employers
- Nurse-first triage enhances employee satisfaction and productivity by providing immediate, professional medical advice, helping employees make informed health decisions, and potentially avoiding unnecessary emergency room visits and hospitalizations.
- Employers benefit from reduced overall healthcare costs by optimizing resource utilization and decreasing absenteeism due to more efficient and timely care.
- Employers leverage nurse-first triage to ensure a healthier and engaged workforce.
What makes Conduit’s Nurse Triage Services Different?
Exceptional caller experience
Timely access to clinical support provides support to callers enabling informed decisions, effective self-care, and optimal outcomes.
After hours nurse triage
Through your partnership with Conduit, our nurses serve as an extension to your team by managing patient calls and offering care advice outside of clinic hours. Outsourcing after hours nurse triage services helps improve nurse burnout and employee satisfaction while continuing to offer patients the care they need when they need it.
Operational excellence
We develop custom solutions collaboratively with clients to support your organizational goals and the health and wellbeing of those using the service.
Data-driven
Conduit’s analytics provide stakeholders with the critical information they need to drive operations and support strategic initiatives.
Nurse-first model
Conduit’s nurse triage solutions offer immediate access to a registered nurse who will use evidence-based decision support tools and clinical judgment to determine and recommend the most appropriate level of care needed.
Our health care call center is accredited through URAC, demonstrating that our nurse call center solutions are operated with a high level of expertise, and commitment to quality and to the user experience.
Nurse Triage Services Address Healthcare’s Chronic Needs
Conduit Health Partners’ president and co-founder and many of our leaders are nurses. We know the extraordinary power of nursing to address the complex needs of patients, providers and payers in today’s healthcare system.
Co-founder and President Cheryl Dalton-Norman talks with the editor of Healthcare Innovation about how nurse-first triage reduces disparities in healthcare by addressing social determinants of health, including access and affordability.
National Problem, Targeted Solution
“Our nurse triage services help alleviate the $47 billion a year that unnecessary emergency room visits cost the U.S. health care system.”5
- Dusti Browning, MSN, NE-BC, vice president of client solutions for Conduit Health Partners
Preventing Readmissions Starts Before Discharge: The Role of Nurse-First Triage
Hospital readmissions are a persistent challenge for health systems across the country. Nearly one in five Medicare patients is readmitted within 30 days of discharge, costing the healthcare system billions of dollars each year. Beyond the financial burden, readmissions impact patient outcomes, contribute to overcrowding in hospitals, and can lead to penalties for health systems under the Hospital Readmissions Reduction Program (HRRP).
How Nurse-First Triage Helps Reduce Provider Burnout
Provider burnout remains a pressing issue for health systems, impacting not only clinicians but also the quality of care patients receive. A 2023 survey by the American Medical Association found that 48.2% of physicians experienced at least one symptom of burnout, with more than half attributing it to a lack of support staff and excessive administrative tasks.
The Health Care Topics that Topped the News in 2024
As we set our sights on 2025, let’s take a moment to look back at the major stories that shaped health care in 2024. With AI making waves across the industry, we thought it only fitting to turn to the very technology that’s been making headlines for insight into the health care topics that topped the year.
Nurse Access Line Performance Metrics
Get In Touch
When you choose nurse-first triage services from Conduit Health Partners, you’ll have a dedicated account manager and a team of clinical and support service experts aligned with your team to achieve stronger clinical and financial outcomes.
Is your organization seeking solutions for:
- Reducing unnecessary emergency visits?
- High health care costs?
Nursing or staffing shortages? - Provider or staff burnout?
- Reducing disparities in healthcare?
Call us at 855-473-8656 or fill out the form below to schedule a consultation with a member of our leadership team.
1 2023 Conduit Health Partners Triage Service (combined clients)
2Based on a panel of 50,000 individuals with 5% utilization of Conduit Health Partners nurse-first triage. The total savings was $250,000 on a $75,000 investment in the service.
3 2023 Conduit Health Partners Post Call Survey (combined clients)
4 Assuming 71% of ED visits are unnecessary, and an average ED visit costs $1,250, a health plan or self-insured employer can save $88,750 per 100 contacts with nurse-first triage.
5 The rising cost of healthcare system complexity. (2021). Accenture.com. https://www.accenture.com/_acnmedia/PDF-161/Accenture-US-Health-Cost-PoV.pdf. Accessed Oct. 6, 2023.