Nurse Triage Services

triage nurse with headset
man expediting patient transfer

Serving a Spectrum of Healthcare Providers

  • Answer patients’ questions, during and after-hours to calm fears and recommend necessary care, including where to find it.
  • Provide access to reports, data and analytics to your care coordination or medical teams to ensure follow-up care and provide insight into what’s driving utilization and costs.
  • Use evidence-based decision support tools to guide patients to the appropriate level of care during any hours needed.

Our nurse triage services help ease the stress to organizations from staffing shortages, crowded ED waiting rooms and provider burnout. Our services also contribute to higher patient and member satisfaction scores and
stronger outcomes.

Why Choose Conduit for your Nurse Triage Services?

Conduit's Nurse Triage Services Enhance Patient Care and Organizational Efficiency.

  • Convenient & Timely Access to Registered Nurses
  • Increased Patient and Consumer Satisfaction
  • Recommend the Right Level of Care at the Right Time
  • Avoid Unnecessary & Costly Visits to the ED
  • Reduce the strain on burnt-out employees
  • Reduce healthcare spend for the patient, hospital, insurance providers & employers
Learn more about the value-added benefits of engaging with a Nurse-First Triage partner.

Excellent Service from Nurses Who Answer the Phones

With Conduit Health Partners, an experienced and licensed registered nurse (RN) is a caller’s first touch during the hours we provide support to your organization.

Our nurses apply evidence-based decision-support tools (the Schmitt Thompson protocols) to evaluate every situation using best practices. Anxious callers appreciate that they can reach a nurse and get expert advice and guidance to the most appropriate care site convenient to them.

Our RNs are highly experienced in evaluating symptoms and offering clinical advice, and they meet the highest standards for quality, caller experience and professional expertise.

Read more about the benefits of nurse-first triage in this case study.

Nurse on computer

Our Results Attest to Our Effectiveness and Quality

Our clinical team works closely with you and provides access to detailed reports on calls and resolutions. Experiences with large organizations nationwide have led to solid results and satisfied patients and members.

80- 90 %
ED avoidance 1
3: 1
Return on investment (ROI) 2
98 %
Caller satisfaction 3
$88, 750
Average savings per 100 contacts with nurse-first triage 4

Who We Serve

Available nationally in urban, suburban and rural communities, our URAC-accredited nurse-first triage solutions work with organizations across the healthcare spectrum. By becoming an extension of your brand, we support and enhance your reputation for making quality care easily accessible.

Virtual Care
triage nurse at computer
Nurse on phone

What makes Conduit’s Nurse Triage Services Different?

Exceptional caller experience

Timely access to clinical support provides support to callers enabling informed decisions, effective self-care, and optimal outcomes.

After hours nurse triage

Through your partnership with Conduit, our nurses serve as an extension to your team by managing patient calls and offering care advice outside of clinic hours. Outsourcing after hours nurse triage services helps improve nurse burnout and employee satisfaction while continuing to offer patients the care they need when they need it.

Operational excellence

We develop custom solutions collaboratively with clients to support your organizational goals and the health and wellbeing of those using the service.


Conduit’s analytics provide stakeholders with the critical information they need to drive operations and support strategic initiatives.

Nurse-first model

Conduit’s nurse triage solutions offer immediate access to a registered nurse who will use evidence-based decision support tools and clinical judgment to determine and recommend the most appropriate level of care needed.

Our health care call center is accredited through URAC, demonstrating that our nurse call center solutions are operated with a high level of expertise, and commitment to quality and to the user experience.

Nurse Triage Services Address Healthcare’s Chronic Needs

Conduit Health Partners’ president and co-founder and many of our leaders are nurses. We know the extraordinary power of nursing to address the complex needs of patients, providers and payers in today’s healthcare system.

Play Video

Co-founder and President Cheryl Dalton-Norman talks with the editor of Healthcare Innovation about how nurse-first triage reduces disparities in healthcare by addressing social determinants of health, including access and affordability.

National Problem, Targeted Solution

“Our nurse triage services help alleviate the $47 billion a year that unnecessary emergency room visits cost the U.S. health care system.”5

- Dusti Browning, MSN, NE-BC, vice president of client solutions for Conduit Health Partners

Nurse Access Line Performance Metrics

0 %
ED Avoidance (Calendar Year 2022)
0 k
Nurse Triage Cases Managed (2017-present)
0 /5
Exceptional Patient Experience (2022 YTD)

1 2023 Conduit Health Partners Triage Service (combined clients)

2Based on a panel of 50,000 individuals with 5% utilization of Conduit Health Partners nurse-first triage. The total savings was $250,000 on a $75,000 investment in the service.

3 2023 Conduit Health Partners Post Call Survey (combined clients)

4 Assuming 71% of ED visits are unnecessary, and an average ED visit costs $1,250, a health plan or self-insured employer can save $88,750 per 100 contacts with nurse-first triage.

5 The rising cost of healthcare system complexity. (2021). Accenture.com. https://www.accenture.com/_acnmedia/PDF-161/Accenture-US-Health-Cost-PoV.pdf. Accessed Oct. 6, 2023.

Related News

Paving the Way for Value-Based Care: The Role of Nurse Triage in Strengthening Payer- Provider Alliances

The healthcare industry is at a pivotal moment where stronger collaborations between payers and providers can yield significant benefits. The relationship between improved payer-provider collaboration and high-quality, affordable care is well-established. However, findings from the American Hospital Association (AHA) reveal variations in the development of true partnerships for value.

Read Post

Contact us today to learn how Conduit Health Partners can help your organization.