Conduit is extremely proud to announce that as of 10-29-2020, we have achieved Health Call Center accreditation through URAC, the premier healthcare organization that has established quality standards for the healthcare industry over the last 30 years. URAC accreditation provides a standards framework to build high quality health service organizations and allows for performance analysis to identify areas for quality improvement. They use measurement, reporting and monitoring requirements to promote continuous organizational optimization. We are so excited for what this accreditation means for our organization, our clients, and the patients we serve.
A URAC-accredited health call center must have exceptional infrastructure that meets specific standards, in addition to certain CORE standards for clinical staff qualifications, training and roles of non-clinical staff, telephone performance thresholds, clinical staff response times, handling of triage calls, information sharing, feedback to physicians, and more. As a URAC-accredited Health Call Center, we: