Recent News
Recent Posts
The Role of the Transfer Center in Building a Service Line Center of Excellence
September 3, 2026
A center of excellence needs more than clinical expertise to earn regional trust. See how a strategically aligned Transfer Center supports access, physician connections, and consistent patient flow across neuroscience, cardiovascular, and orthopedic service lines.
What Health Systems Miss When Nurse Triage Data Across Their Medical Group Stays Fragmented
August 25, 2026
Fragmented nurse triage data across employed medical groups hides patterns in demand, access gaps and ED referrals. See what standardization reveals and why it matters.
Featured posts
How Health Systems Reduce After-Hours Provider Burden Without Expanding Call Coverage
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
When After-Hours Access Is Covered—But Not Reliable
After-hours access may be covered, but that doesn’t mean it’s reliable. Learn how unreliable after-hours care drives provider burnout, avoidable utilization and patient leakage—and how nurse-first triage improves outcomes.
Faster Care, Lower Costs, and Higher Revenue: Conduit and Bon Secours Mercy Health Featured in Avia Marketplace Webinar on Transfer Center Best Practices
Getting patients to the right level of care quickly is essential for delivering high-quality health care. However, managing transfers across a health system can be complicated, inefficient, and costly. Without an optimized transfer center, hospitals and health care providers risk delays, strained resources, and missed revenue opportunities.
In our webinar, leaders from Bon Secours Mercy Health share how they successfully transformed their transfer processes by partnering with Conduit Health Partners.
NEWS & ARTICLES
How a Specialty Group Reduced After-Hours Physician Burden With Nurse-First Triage
After-hours call volume is a persistent challenge for specialty practices—especially those managing high patient complexity and urgent clinical needs. For large urology groups, every after-hours call carries risk, but not every call requires a physician.
This case study highlights how The Urology Group, a large independent specialty practice, implemented a nurse-first triage model to reduce after-hours operational noise,
Conduit COO Featured in HFMA: The Evolving Role of Healthcare C-Suite Leaders
We’re proud to share that Dominique Wells, RN, MSN, chief operating officer of Conduit Health Partners, was featured in the recent HFMA article, “The Healthcare C-Suite of the Future: From AI to ROI—Emerging Needs Drive Demand for New Skillsets.” The piece explores how today’s health care leaders are navigating rapid industry transformation,
Cheryl Dalton-Norman Featured in Forbes: Breaking Down Barriers to Scaling Innovation in Health Care
Innovation in health care has never been more essential, or more challenging. As health systems continue to navigate clinical workforce shortages, rising patient complexity and the rapid evolution of digital tools, leaders are rethinking how to safely and effectively bring new ideas to scale.
This month, Forbes published an article titled “19 Barriers To Scaling Innovation In Health (And How To Overcome Them)”,
The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency
Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster, reducing strain on care teams and improving overall system performance.
Inspired by the “need for speed” mindset from Top Gun, the initiative (nicknamed Operation Top Gun) shows what’s possible when hospitals combine advanced technology,
Conduit Health Partners President Featured in Forbes: “Access Is the New Currency”
Conduit Health Partners president, Cheryl Dalton-Norman, was recently featured in Forbes with her article, Access Is The New Currency: 3 Lessons From Healthcare’s High-Stakes Playbook.
In the article, Cheryl draws attention to a critical reality: access is the most valued aspect of the health care experience,
Conduit Health Partners Named to Becker’s Health IT “Telehealth Companies to Know” List
Conduit Health Partners is proud to be recognized by Becker’s Health IT as one of this year’s “Telehealth Companies to Know.”
This honor reflects our continued commitment to delivering nurse-led, patient-centered solutions that expand access to care, reduce avoidable emergency room visits and support providers across the country.
Leading with a Nurse-First Approach
As a nurse-led organization,
Rural Health Transformation Program Funding: Why Nurse-First Triage Strengthens Access
The $50B Rural Health Transformation Program is set to reshape care in rural America. Nurse-first triage offers health systems a practical way to expand access and support funding applications with measurable results.
A New Federal Investment in Rural Health
Through the One Big Beautiful Bill, Congress created the $50 billion Rural Health Transformation (RHT) Program.
Conduit COO Dominique Wells Featured in Healthcare Brew on Her Vision for Patient-Centered Care
Conduit Health Partners’ chief operating officer, Dominique Wells, was recently featured in Healthcare Brew in an article titled “How this COO is trying to take nursing ‘back to the center of the patient journey.’”
In the article, Dominique reflects on her journey from starting her career “with a mop and a bucket” as a hospital housekeeper to becoming a nurse and,
How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34%
When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.
Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient.
5 Signs Your Health System Should Invest in a Nurse Triage Line
If your physicians are spending nights on non-urgent calls or your emergency departments are filling up with cases that could have been handled elsewhere, the issue is not just patient behavior. It is access.
Large health systems are under more pressure than ever to meet rising patient demand with limited resources.
How Centralized Transfer Centers Unlock Better Outcomes and ROI
Timely patient transfers are a hidden key to hospital efficiency.
Conduit Health Partners’ president, Cheryl Dalton-Norman, was recently featured in Chief Healthcare Executive on one of health care’s most pressing operational challenges: patient transfer delays.
In her article, Why timely transfers are a hidden key to hospital efficiency,
Patient Flow: The Hidden Driver Behind Your KPIs
Every day, health care administrators check in on their key performance indicators. They track what’s going well and what’s not. When metrics fall short, the focus often shifts to familiar territory—staffing levels, communication issues, throughput, or care delivery gaps. These are important areas to address.
But one operational factor often gets overlooked: patient flow.
NEWS & ARTICLES
Patient transfer center
5 Tips To Optimize Your Transfer Center
Optimizing your health care transfer center is a crucial step in enhancing patient flow, reducing wait times, and improving overall care coordination. As health care executives, ensuring your transfer center runs smoothly directly impacts your operational efficiency and patient outcomes. Here are five tips to help you streamline and optimize transfer center operations.
How Outsourcing Transfer Processes Helps Keep Nurses at the Bedside, Not the Phone
Health care executives are all too familiar with the ongoing challenge of staffing shortages and the pressure to improve operational efficiency. It’s critical to ensure that nurses are working at the highest level of their expertise. However, many nurses find themselves weighed down by administrative tasks like managing patient transfers,
Leading with Purpose and Empowering Teams: Spotlight on Hannah Hardy
At Conduit Health Partners, our success is driven by dedicated associates who support their teams and ensure seamless patient care. Meet Hannah Hardy BSN, RN, Supervisor Line Lead at Conduit, whose leadership and passion for empowering others make a difference every day.
A Leader in Patient Transfers
Since joining Conduit in May 2021,
Learn How Technology and Outsourcing Can Empower Nurses and Improve Patient Care
Conduit Predicts Continuation of Labor Shortages in 2025.
As the health care industry braces for another year of challenges and innovation, workforce shortages remain a critical concern. According to Cheryl Dalton-Norman, president of Conduit Health Partners, the solution lies in leveraging technology and rethinking workflows.
In an article with Healthcare IT Today,
The Health Care Topics that Topped the News in 2024
As we set our sights on 2025, let’s take a moment to look back at the major stories that shaped health care in 2024. With AI making waves across the industry, we thought it only fitting to turn to the very technology that’s been making headlines for insight into the health care topics that topped the year.
AI-Enhanced Transfer Services: Increasing Efficiency and Speed for Critical Patient Transfers
In urgent medical situations like stroke, fast and efficient patient transfers can be the difference between life and lasting disability. Conduit Health Partners, through its transfer center services, plays a crucial role in expediting these critical moves.
Such was the case at Mercy Health – Kings Mills Hospital in Cincinnati, Ohio when a patient arrived presenting stroke symptoms.
24-7 nurse triage
Why After-Hours Work Is a Leading Driver of Provider Burnout
After-hours work is a major driver of provider burnout. Interruptions, callbacks, and documentation escalate to providers unnecessarily, increasing on-call burden.
Conduit Health Partners Publishes the State of Patient Access and Throughput Report
At a glance: The State of Patient Access and Throughput Report from Conduit Health Partners analyzes system-wide operational data and frontline nurse input to identify patterns in how patients enter health systems and move through care. The report highlights how greater visibility into access activity and patient movement helps health systems identify bottlenecks,
Schmitt-Thompson Nurse Triage Guidelines: Why They Matter and What Sets Conduit Apart as a Nurse Triage Partner
Every unnecessary ED visit drains time, money, and morale—and many are preventable. The key is how you use your triage protocols.
At Conduit Health Partners, we go beyond simply using Schmitt-Thompson guidelines, the industry standard. Our trained RNs apply them the right way, with real-time routing and integration aligned to your system’s goals,
How Nurse-First Strategies Are Shaping the Future of Patient Access
In a recent article featured in Patient Safety & Quality Healthcare (PSQH), our president Cheryl Dalton-Norman shared insights on how nurse-first strategies, like nurse triage and patient transfer solutions, are helping health systems ease provider strain while improving the patient experience.
At Conduit Health Partners, we know firsthand that health care delivery continues to face immense pressure: rising patient volumes,
How Nurse-First Triage and Transfer Centers Are Reshaping Health Care—Insights from Conduit’s COO
In a recent conversation with Matthew Holt of The Health Care Blog, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, shared insights into how nursing is evolving, and how Conduit Health Partners is at the forefront of this transformation.
Conduit Health Partners supports overburdened nursing teams with high-impact services including patient transfer operations and nurse-first triage.
Partnering to Extend Trusted Pediatric Care Around the Clock
A Case Study of Conduit Health Partners and Hello Pediatrics
In pediatric care, timely access and reliable after-hours nurse triage services are everything—especially for parents seeking guidance late at night. That’s why Hello Pediatrics, a physician-founded and physician-led organization, set out to ensure continuous care without compromising physician well-being.
patient outreach and engagement