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Cheryl Dalton-Norman, MBA, BSN, RN

Cheryl Dalton-Norman

Published Articles

Insights For Health Care Systems Becker’s Healthcare Podcast

Integrated Healthcare Executive: “Optimizing Patient Triage, Transfer Workflows to Meet Surges in Health Care Demand”

MedCity News: “Key to Health System Success: An Entrepreneurial Mindset”

McKnights Home Care: “No more ‘business as usual,’ Conduit co-founder says”

Take the Lead: “The Power to Found a Company to Solve a Problem”

The Price of Business: “How Nurse-First Triage Is Changing Rural Health Outcomes”

Managed Healthcare Executive: “How a Collaborative Approach to Health-at-Home Care Creates Value”

Managed Healthcare Executive: “Why DIY? Hospitals Are Outsourcing Clinical, Nonclinical Services”


Cheryl Dalton-Norman is the President and Co-founder of Conduit Health Partners, an outsource partner that offers customized health care solutions for health systems, health plans, employers and others to improve care and access for their patients and employees.

With decades of experience serving in various nursing and leadership roles, Cheryl’s wide-ranging expertise was instrumental in the development of Conduit’s innovative solutions including Transfer Center24-7 Nurse Triage/AccessVirtual CareHealth Care Call Center Scheduling and Employer/HR services. Since founding Conduit in 2017, Cheryl has led the company through extraordinary growth, expanding its reach in services from caring for 22,000 people in 2017 to over 10.6 million people to date and growing.

In 2022, Cheryl won Cincinnati Business Courier’s 2022 Health Entrepreneur Award. The Health Entrepreneur award honors an entrepreneurial initiative in the health care business scene that is making strides in the industry.

Before she founded Conduit, Cheryl served in various leadership roles in large health systems, most recently she was the System Vice President of Access where she was responsible for emergency services, strategic access planning, execution, and operational leadership for patient/consumer access gateways throughout a major health system.

Other previous roles include nurse management, critical care education, nurse recruitment, spiritual care leadership, patient experience and organization development. Cheryl draws on her vast experience as a nurse, operator, innovator and leader — as well as her business acumen — to inspire her team to develop and customize cost-effective solutions for Conduit’s clients and those they serve.

Cheryl received her Bachelor of Science in Nursing from the University of Tennessee, where she was inducted into Sigma Theta Tau National Nursing Honor Society.  She received her Master of Business Administration from St. Joseph College.

Related News

Paving the Way for Value-Based Care: The Role of Nurse Triage in Strengthening Payer- Provider Alliances

The healthcare industry is at a pivotal moment where stronger collaborations between payers and providers can yield significant benefits. The relationship between improved payer-provider collaboration and high-quality, affordable care is well-established. However, findings from the American Hospital Association (AHA) reveal variations in the development of true partnerships for value.

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Conduit President Explores the Role of Nurse Triage in Reducing Health Disparities

Cheryl Dalton-Norman, president of Conduit Health Partners, recently talked with Mark Hagland, editor-in-chief of Healthcare Innovation, to discuss social determinants of health and population health. In this fireside chat, “The Power of Nurse Triage to Reduce Health Disparities and Drive Proactive, Impactful Care,” Cheryl discussed how Conduit’s Nurse-First triage solutions can help reduce health care disparities.

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Nurse Making Phone Call At Nurses Station

Aspects of Social Determinants of Health

The conversation in health care is evolving from a focus on treating illnesses to a more holistic approach that considers the social determinants of health (SDoH). These determinants encompass various factors such as income, education, employment and access to resources, all of which significantly impact an individual’s overall health. In an interview with Healthcare IT Today,

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Woman, call center and night consulting in customer service, support or telemarketing at office. Face of female person consultant agent or virtual assistant working late in online advice at workplace

Immediate Access to a Nurse After Hours with Conduit Health Partners

Access to health care and medical assistance has become more critical than ever. People want to reach out to medical professionals even after regular business hours and health care organizations want to best serve their patients while managing costs. Cheryl Dalton-Norman, president of Conduit Health Partners, was featured on the Price of Business podcast discussing the significance of immediate access to a nurse after hours and how it can make a remarkable difference in health care.

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Senior woman in video tele medicine call with doctor

The Power of Health-at-Home Care

In a Managed Healthcare Executive article, Cheryl Dalton-Norman, president of Conduit, and David J. Muzina, interim chief medical officer at Medical Mutual, share the collaborative approach to health-at-home care, through Conduit’s nurse triage services, a transformative model that is changing the game in health care delivery.

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female doctor talking while explaining medical treatment to patient through a video call with laptop in the consultation.

The Growing Trend of Outsourcing in Health Care

In the ever-evolving health care landscape, hospitals are increasingly turning to outsourcing as a strategic move to optimize operations, enhance patient care and achieve financial sustainability. In a Managed Healthcare Executive article, Cheryl Dalton-Norman, president of Conduit Health Partners, shares her expertise on embracing outsourcing for enhanced patient care and operational excellence.

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Happy nurse on the phone with a patient

Revolutionizing Rural Health Outcomes: The Impact of Nurse-First Triage

In health care, innovation isn’t confined to high-tech cities and urban hubs. The transformative power of modern medical approaches is reaching even the remotest corners of our society, and one such advancement that’s making waves is Conduit’s Nurse-First Triage. In an interview with Kevin Price on the Price of Business Show, Cheryl Dalton-Norman, president of Conduit, shares Conduit’s approach to changing the game for rural health outcomes, bridging the gap between limited resources and quality care.

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