Empowering Public Safety with Nurse-First Triage
Keep Your First Responders Focused on What Matters Most
Public safety teams are stretched thin. Rising 911 call volumes, limited staffing, and tight operating budgets are making it harder to respond quickly and effectively. Too often, trained emergency personnel are dispatched to non-urgent calls that do not require fire, EMS, or police response.
These calls can tie up valuable resources, delay response to real emergencies, and place unnecessary stress on already overburdened teams.
Conduit Health Partners offers a nurse-first triage service to help address this challenge. Our licensed nurses provide real-time clinical assessments for low-acuity 911 calls, guiding callers to the most appropriate level of care—without requiring a dispatch.
This is not a call center. It is a clinical layer of support that improves how your team operates while ensuring your community receives timely and appropriate care.
Why It Matters to Public Safety Leaders
Nurse triage provides a safe, efficient alternative for non-urgent or low acuity calls—supporting operational readiness, community care, and financial responsibility.
This service supports public safety departments that want to:
- Manage low-priority calls more effectively
- Keep crews available for higher-acuity situations
- Strengthen workforce morale and job satisfaction
- Avoid added complexity or burden on current operations
It offers value for a wide range of stakeholders:
- Fire chiefs and EMS leaders can reduce unnecessary dispatches and support better crew readiness
- Public safety directors can ease system strain and improve inter-agency coordination
- City managers, mayors, and township trustees can demonstrate responsible stewardship of public resources and deliver better outcomes for residents.
How It Works
Our process is simple and integrates into your current dispatch flow.
- A 911 call is identified as non-urgent or low-acuity using your dispatch protocols
- The call is routed to Conduit Health Partners
- A registered nurse answers and conducts a clinical assessment using evidence-based protocols
- The nurse offers guidance based on the caller’s condition ranging from self-care or primary care referral to emergency room guidance or EMS escalation if clinically necessary
- If a higher-acuity case is identified during assessment, our nurses are trained to escalate promptly to emergency services. We can also manage select higher-acuity calls from the outset, if preferred by your team.
- Your team receives regular reporting on outcomes, volume, and utilization
This process helps preserve emergency response capacity while ensuring every caller receives timely, professional support tailored to their level of need.
Benefits for Your Department and Community
Our nurse-first triage model delivers clear, measurable benefits:
Improve emergency response times
Reduce operational costs
Avoiding unnecessary transports helps lower fuel use, reduce overtime, and preserve vehicles.
Support public safety personnel
Minimizing non-urgent runs help improve morale and reduce fatigue.
Provide clinical oversight
Licensed nurses take on non-urgent assessments, easing pressure and risk on field responders.
Enhance public trust
Your community sees that you are managing resources responsibly while ensuring access to care.
Build better data
You gain insights from detailed reporting that supports planning and ongoing system improvement.
Excellent Service from Nurses Who Answer the Phones
With Conduit Health Partners, an experienced and licensed registered nurse (RN) is a caller’s first touch during the hours we provide support to your organization.
Our nurses apply evidence-based decision-support tools (the Schmitt Thompson protocols) to evaluate every situation using best practices. Anxious callers appreciate that they can reach a nurse and get expert advice and guidance to the most appropriate care site convenient to them.
Our RNs are highly experienced in evaluating symptoms and offering clinical advice, and they meet the highest standards for quality, caller experience and professional expertise.
Read more about the benefits of nurse-first triage in this case study.
A Practical Return on Investment
While impact will vary by community size and call volume, departments typically see:
- Fewer low-priority dispatches
- Reduced use of vehicles and equipment
- Lower overtime and mutual aid reliance
- More consistent availability for high-acuity calls
- A stronger, more responsive workforce
This is more than a clinical solution. It is an operational strategy that allows you to better align resources with true community needs.
Why Choose Conduit Health Partners
Conduit Health Partners brings a deep understanding of clinical triage and healthcare navigation. With more than 800,000 triage calls managed and hundreds of healthcare facilities supported across the country, we are experienced, responsive, and reliable.
Our nurse-first triage solution is now available to public safety departments seeking a different approach to low-acuity call response.
You can count on us for:
- Calls handled by licensed registered nurses
- 24/7 coverage every day of the year
- Evidence-based triage protocols focused on safety and consistency
- Seamless integration with your dispatch center and operations
- Transparent data and a collaborative approach
We know every community is different. That is why we tailor our service to fit your structure, your needs, and your goals.
Let's Talk
If your department is looking for a better way to handle rising demand, reduce unnecessary dispatches, or make better use of existing resources, we are ready to help.
Let’s start with a short conversation about your current operations, your priorities, and whether nurse triage could be the right fit for your team and your community.
What makes Conduit’s Nurse Triage Services Different?
Exceptional caller experience
Timely access to clinical support provides support to callers enabling informed decisions, effective self-care, and optimal outcomes.
After hours nurse triage
Through your partnership with Conduit, our nurses serve as an extension to your team by managing patient calls and offering care advice outside of clinic hours. Outsourcing after hours nurse triage services helps improve nurse burnout and employee satisfaction while continuing to offer patients the care they need when they need it.
Operational excellence
We develop custom solutions collaboratively with clients to support your organizational goals and the health and wellbeing of those using the service.
Data-driven
Conduit’s analytics provide stakeholders with the critical information they need to drive operations and support strategic initiatives.
Nurse-first model
Conduit’s nurse triage solutions offer immediate access to a registered nurse who will use evidence-based decision support tools and clinical judgment to determine and recommend the most appropriate level of care needed.
Our health care call center is accredited through URAC, demonstrating that our nurse call center solutions are operated with a high level of expertise, and commitment to quality and to the user experience.