Seamless Transfer Center Service. No Disruption.
Health system leaders often hesitate to adopt a different transfer center solution. Some worry a new process will disrupt their existing system or be a heavy IT lift. Others have concerns about staff retraining, workflow duplication or integration challenges.
Conduit Health Partners removes those concerns by delivering a fully managed transfer center service—not a technology solution. There’s no need for IT integration. Our model runs primarily on our telephony platform, and we can either document in our own system or use yours if that’s preferred. There’s no heavy lift, no new technology for your staff to learn, and no extra steps to manage. Just a straightforward way to improve transfer coordination with a partner who fits into how you already work.
A Transfer Center That Adapts to You
You don’t need a large or complex IT project to improve patient transfers. Conduit works closely with your team to shape a transfer center service that fits your health system’s unique structure, workflows, and goals. Everything we do is tailored to your way of working—so your staff can stay focused on patient care while we handle the coordination behind the scenes.
Did you know?
U.S. hospitals transfer approximately 5.5 million emergency department patients and inpatient cases each year. Outsourcing with the right partner boosts coordination and operational efficiency, reduces delays and protects your staff from burnout-related errors.
Read our ROI whitepaper.
No Retraining. No Disruption. Just Results.
Training your staff on a new system is costly and time-consuming. With Conduit, you don’t have to. Our experienced team can work with your existing systems and collaborate with your internal staff without adding complexity. We make the process feel effortless—and always keep your team informed. You’ll get timely updates, clear communication, and smooth coordination—without adding to your internal workload.
Case In Point
Mercy Health — Toledo partnered with Conduit Health Partners on the Top Gun initiative. Powered by Mercy Health’s electronic health record system, this collaboration used real-time data to improve patient transfers:
- Direct admissions to metro hospitals increased by 54% per week.
- Patient transfer times reduced by an average of 34% per week.
- Total number of communications required for transfer decreased by 12% per week.
Reporting That Drives Better Decisions
Conduit delivers comprehensive robust reporting to direct the future of your transfer services. These tools give you easy access to the transfer performance, throughput trends and operational insights you need to make the most informed data-driven decisions. With this level of visibility, you can evaluate your operational efficiency and the return on investment (ROI) data that highlights patient flow and revenue improvements.Impact Highlight
Through a patient transfer outsourcing partnership with Conduit Health Partners, a large health system realized a 3:1 ROI. It included reduced delays, improved throughput and enhanced patient experience. In this 2024 collaboration, Conduit:
Advanced Technology. Future-Ready Solutions.
Real Outcome
Leveraging our clients’ AI-assisted diagnosis tool and working within their platforms, a stroke patient at Mercy Health — Kings Mill Hospital was transferred quickly to Jewish Hospital for a critical thrombectomy. The transfer took just 101 minutes from ED arrival to treatment, and the patient was discharged two days later with minimal symptoms.Read the case study.
Maximum Safety Protection. Complete Confidence.
A: No. Our transfer center operates as a fully managed service and does not require integration with your existing systems. We can work independently using our own documentation and telephony systems or align with your current tools if preferred.
A: Yes. We can document in your platform if one exists, or we can use our own system. We adapt to your workflows, not the other way around.
A: No. There is no need for retraining or learning a new platform. We work behind the scenes while your clinical and operational teams continue using the tools they already know.
A: While it’s not a large-scale IT project, there is a thoughtful implementation process. We don’t require direct system access or complex technical integrations, but we do work closely with your team to understand your systems, workflows, and goals. Together, we’ll plan for a smooth transition and manage the change associated with outsourcing your transfer center to ensure alignment and minimal disruption.
A: We support health systems of all sizes—from large regional networks to individual hospitals—offering flexible transfer services tailored to your specific structure and needs.
A: We operate within your existing security protocols and are fully HIPAA-compliant. Because we don’t require access to your core systems, your data remains protected and under your control.
A: Yes. Our service includes robust reporting and dashboards that help you track performance, improve throughput, and evaluate ROI.