A Case Study of Conduit Health Partners and Hello Pediatrics
In pediatric care, timely access and reliable after-hours nurse triage services are everything—especially for parents seeking guidance late at night. That’s why Hello Pediatrics, a physician-founded and physician-led organization, set out to ensure continuous care without compromising physician well-being.
As they expanded to support more pediatric practices, Hello Pediatrics recognized a critical challenge: how to maintain high-quality overnight care without overburdening their physicians. The answer? A strategic partnership with Conduit Health Partners.
The Challenge: Supporting Overnight Care Without Adding to Burnout
Hello Pediatrics was already providing evidence-based virtual care during off-hours—including lunch breaks, evenings, and weekends. But as call volume during the midnight to 8 a.m. window remained low, staffing physicians during that time became impractical. At the same time, the organization was committed to ensuring parents had access to expert medical guidance around the clock.
What they needed was a trusted partner that could deliver high-quality overnight care, reduce unnecessary ER visits and give their team the rest they needed to remain effective during daytime hours.
The Solution: A Nurse-First Triage Model Through Conduit Health Partners
Hello Pediatrics turned to Conduit Health Partners to implement overnight nurse triage coverage. From midnight to 8 a.m., Conduit Health Partners’ team of board-certified nurses steps in to assess symptoms using clinically proven Barton Schmitt protocols and guide families with the appropriate next steps.
This nurse-first model brings together compassionate care and operational efficiency. It allows Hello Pediatrics’ clinicians to preserve their energy and focus for peak hours, knowing that families are still receiving high-quality support overnight.
“We hear about cost savings, time savings, and appreciation for great care daily. Our partnership with Conduit Health Partners has given us peace of mind in the overnight hours.”
— Shannon Henning, D.O., Chief Operating Officer/Chief Medical Officer, Hello Pediatrics
The Results: Peace of Mind for Providers and Families
The impact of this partnership goes beyond the overnight shift—it’s reshaping outcomes across the board:
- Improved Work-Life Balance: Pediatricians no longer need to be on-call overnight, reducing burnout and supporting better focus and availability during daytime clinical hours.
- Fewer ER Visits: With clinically driven triage protocols, Conduit Health Partner has helped keep overnight emergency room escalations under 10%, reducing unnecessary visits and easing pressure on emergency departments.
- Exceptional Patient Experience: Parents report high satisfaction and peace of mind after speaking with triage nurses. Hello Pediatrics maintains a Net Promoter Score (NPS) in the 90s—well above industry benchmarks.
- Cost Savings and Value-Based Impact: By diverting low-acuity cases from the ER, the partnership supports value-based care goals, saving families both time and money.
- Seamless Continuity of Care: Conduit Health Partners tailors its triage workflows to align with Hello Pediatrics’ clinical preferences, ensuring consistency in care, communication, and patient follow-up.
- Scalable Growth: With Conduit Health Partners’ support in place, Hello Pediatrics is expanding into new markets, including New York, New Jersey, and Pennsylvania in 2025, with additional states to follow in 2026.
A True Partnership Built on Trust and Shared Purpose
This collaboration is more than just a staffing solution. It’s a strategic alliance rooted in shared values: reducing clinician burnout, enhancing care access, and supporting better health outcomes for children and families.
By leaning into a nurse-led, evidence-based triage model, Hello Pediatrics and Conduit Health Partners are creating a future where after-hours pediatric care is always within reach, and where providers can thrive while delivering it.
Ready to strengthen your after-hours strategy? Contact Conduit Health Partners to learn how we can become an extension of your care team.
