What Healthcare Leaders, Providers and Patients Are Saying About Conduit

At Conduit Health Partners, we help healthcare organizations connect patients with the right care at the right time while easing the burden on clinical teams.

Our partners describe Conduit as responsive, clinically strong, dependable and easy to work with. They point to faster transfers, timely nurse triage, fewer unnecessary escalations, stronger communication and greater peace of mind for patients, providers and leaders.

Here is what our partners, clinicians and patients have shared about working with Conduit.

Nurse-First Triage Testimonials

Conduit’s nurse-first triage solution gives patients, members and employees 24/7 access to registered nurses who can assess symptoms, provide guidance and help people find the right level of care. For our partners, this model supports patient safety, reduces unnecessary emergency department utilization, eases provider burden and creates a more reassuring experience for callers.

“Conduit continues to be a strong partner, providing timely triage, dependable communication, and consistent support for our most complex patients...every patient receives timely, safe, and reliable support no matter when they call.”

— Jackie Lopez, Vice President, Ambulatory Quality and Safety, CHRISTUS Health

Additional Nurse-First Triage Testimonials

“In all my time as a Nurse Practitioner, I have never had the pleasure to work with not just a friendly team, but one where it is apparent they are doing their jobs to the point where they are successfully handling the majority of after-hours calls without requiring escalation to the providers! It is clear the clinical acumen, critical thinking, and patient rapport are very strong in your staff! It is greatly appreciated!” — Kaitlyn Taylor, NP, Nurse Practitioner, ConcertoCare CA

“Conduit has literally given me my life back. Before, my patients owned me afterhours. Now, I have protection with a layer of highly trained nurses to assist callers and protect me off hours, otherwise known as my ‘real life.’ My wife and children appreciate this.”

“Conduit has been a quality organization for our practice. Their triage team is professional, their metrics are strong, and our physicians have been consistently appreciative. The support has improved our doctors’ quality of life by reducing unnecessary after-hours demands and the service has been excellent for our patients.”

“Outsourcing the triage function as a high-risk, high-volume, and potentially problem prone area of care has made a great deal of sense. The Conduit Health Partners model ensures the use of the most up to date triage protocols, measures the most important parts of the process, and excellent care partnership to achieve seamless workflows resulting in timeliness of care and less confusion for patients. I would make the decision again!”

“The main benefit for us has been that when our patients call, they get to talk to a registered nurse immediately. They aren’t getting a voicemail but getting to talk to a nurse right away supporting our patient safety and experience goals.”

As a small independent practice, we need to be thoughtful about how we allocate financial resources, particularly when utilization can be difficult to predict. Conduit and PerfectServe provide detailed utilization data, which allows me to continually refine our coverage — balancing utilization and cost, protecting our physicians’ time and well-being, and introducing self-scheduled Sunday telehealth visits for improved patient access.

Patient Transfer Center Testimonials

Health systems and regional care networks rely on Conduit’s patient transfer center to improve access, reduce delays and coordinate time-sensitive transfers across complex care environments. From stroke and STEMI transfers to broader patient flow initiatives, our partners value the clarity, consistency and speed Conduit brings to the transfer process.

“One of our strongest success stories has been through our partnership with Conduit. Together, we implemented auto-accept pathways across multiple service lines and diagnoses, but the most meaningful impact has been in time-sensitive emergencies such as STEMI and stroke transfers. For our community hospitals, time is truly muscle and time is brain. Previously, those transfers involved multiple phone calls, physician-to-physician negotiations, and delays in securing transport. Today, with one call to Conduit, the patient is auto-accepted based on established clinical algorithms, and Conduit simultaneously coordinates EMS or flight transport. It has become what our teams refer to as the ‘easy button.’ The result is faster access to definitive care, fewer delays for our referring hospitals, and a consistent ‘yes’ for patients who need it most.”

— Linsey Paul, MSN, RN, Chief Nursing Officer, Mercy Health – St. Rita’s Medical Center

Additional Transfer Center Testimonials

“Our partnership with Conduit Health Partners has provided overall clarity and standardization to the transfer processes. We make and receive fewer phone calls to place the right patients at the appropriate level of care.”

“This Conduit team exemplifies professionalism and operational excellence. It has been an absolute pleasure working with the Conduit group. You all are very responsive, willing to problem solve and flexible. I can’t thank you enough for all the work. I appreciate the partnership and collaboration more than you will ever know. I am so proud of the care we provide here at Watertown Regional Medical Center and with the assistance of the Access Center, we are only going to grow and serve more patients in need.”

“Please help me to let her know the importance of her work in handling two back-to-back thrombectomies and she certainly contributed to timely thrombectomies and a great outcome.”

“I truly think the world of Conduit Health Partners. Their high-quality leadership and experienced, responsive staff helped us create a successful response to the pandemic when many around us faltered. Conduit Health Partners is truly integral to the mission success of Bon Secours Mercy Health, both during a pandemic and in our daily operations.”

“I feel a need for speed with these transfers. Utilizing lean methodologies, we were able to develop processes thanks in part to the collaboration and data from Conduit to ensure we were meeting the needs of our internal customers and most importantly, helping our patients get the care they need as quickly as possible.”

Implementation and Partnership Testimonials

“Conduit’s Nurse Line continues to provide a high-performing, nurse-first service to our members. Nurse Line regularly earns top member satisfaction scores while exceeding performance targets. Most importantly, Conduit personalizes each individual interaction to help our members better understand their medical situations, determine the right locations of care and how to connect with our care team for additional support.”

“Conduit is a great partner. Their highly trained nurses serve as an extension of our own clinical team. The high level of expertise and diverse services they bring to the table help our members receive care in the proper setting, increase the level of service provided to our members, and support our ability to scale portions of our population health model.”

“The nurse line has been invaluable for our health plan. Our costs have decreased, and satisfaction has increased. It has been a win-win.”

Health Plan and Population Health Testimonials

“We are early in our implementation but have found Conduit to be collaborative and responsive partners. They have a robust team supporting our successful implementation with structured debriefs where problems and workflow improvement opportunities are discussed and quickly addressed and resolved. We are excited about the internal opportunities outsourcing these services will provide. Our patients are getting more timely access to quality nurse advice and triage, we are able to better balance workforce shortage challenges and it is affording us the opportunity to rethink and reimagine our own RN roles to work to top of licensure.”

“We hear about cost savings, time savings, and appreciation for great care daily. Our partnership with Conduit has given us peace of mind in the overnight hours.”

“The Conduit team is very easy to work with and communicative. Due to their good care model of nurse-first, technology and people, I was confident in extending our partnership to other services to support our employees.”

Operational Excellence and Partnership Testimonials

In addition to clinical outcomes, Conduit’s partners often point to the same qualities: responsiveness, flexibility, professionalism and a true willingness to work as an extension of their team. Whether supporting a new implementation, scaling an existing program or helping organizations respond to unexpected challenges, Conduit brings the structure and follow-through needed to make partnerships work.

“We are absolutely thrilled with the exceptional customer service we received from Conduit Health Partners. Their team was not only professional and knowledgeable but also incredibly responsive and attentive to our needs. It’s rare to find such dedicated support, and we truly appreciate the effort they put into ensuring our satisfaction.”

“Conduit has the metrics, experience and quality control which were all things that were appealing to us.”

“Thank you for the excellent customer service that Conduit offers to us and our participants.”

Patient and Community Feedback

For callers, the experience of reaching a nurse can bring clarity and reassurance during uncertain moments. These comments reflect the human impact of having a clinically trained person available when patients, parents and members need guidance.

“I called the nurse advice line for the first time and talked with Carmen. What a fantastic experience! My 14-year-old was feeling sick and spiked a fever this morning, and there were a few complicating factors…and everything I know about nursing goes out the window when one of my kids is sick. Carmen was collaborative, compassionate, funny when it was called for, and wonderful in general…it really felt like I had called a nurse friend for help, not an ‘advice line.’ This service is AWESOME and I’m so glad we’re able to provide it to the community!”

“When I realized the location I had intended on going to was closed, I called the nurse line back, and she helped me identify an in-network urgent care close to my home that was open late. I called back again for assistance finding an ophthalmologist. Tunde and Laura were kind and very helpful.”

Why Healthcare Organizations Choose Conduit

The voices above reflect what Conduit aims to deliver in every partnership: clinical quality, operational clarity and dependable support that healthcare organizations can trust.

Our partners choose Conduit because they need more than a vendor. They need a team that understands clinical urgency, communicates clearly, adapts to their workflows and helps them improve access to care without adding more burden to their staff.

Whether supporting nurse-first triage, patient transfer center operations, employee health services or after-hours provider coverage, Conduit helps organizations create a better experience for the people they serve and the teams who care for them.