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The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency
November 11, 2025
Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster,
Conduit Health Partners President Featured in Forbes: “Access Is the New Currency”
November 6, 2025
Conduit Health Partners president, Cheryl Dalton-Norman, was recently featured in Forbes with her article, Access Is The New Currency: 3 Lessons From Healthcare’s High-Stakes Playbook.
Featured posts
Faster Care, Lower Costs, and Higher Revenue: Conduit and Bon Secours Mercy Health Featured in Avia Marketplace Webinar on Transfer Center Best Practices
Getting patients to the right level of care quickly is essential for delivering high-quality health care. However, managing transfers across a health system can be complicated, inefficient, and costly. Without an optimized transfer center, hospitals and health care providers risk delays, strained resources, and missed revenue opportunities.
In our webinar, leaders from Bon Secours Mercy Health share how they successfully transformed their transfer processes by partnering with Conduit Health Partners.
The Power of Outsourced Patient Transfer Services to Speed Care, Strengthen Revenue and Increase Patient Retention and Acquisition
In today’s healthcare landscape, where staffing shortages, burnout, and patient volume are at an all-time high, hospitals and health systems are seeking innovative ways to streamline operations and improve patient care. A recent analysis confirms what many already know: outsourced patient transfer services, like those offered by Conduit Health Partners,
Optimize Transfer Center Practices to Improve Patient Acquisition Whitepaper
Health care is changing. Fast. But one constant remains — the challenge of managing the flow of patients in and out of your hospital or health system.
Even before COVID-19, patient transfers were problematic for most hospitals and health systems. Then, the pandemic added more strain. Finding the best way to handle patient flow has become increasingly difficult, with higher patient volumes and staff shortages.
NEWS & ARTICLES
Conduit COO Dominique Wells Featured in Healthcare Brew on Her Vision for Patient-Centered Care
Conduit Health Partners’ chief operating officer, Dominique Wells, was recently featured in Healthcare Brew in an article titled “How this COO is trying to take nursing ‘back to the center of the patient journey.’”
In the article, Dominique reflects on her journey from starting her career “with a mop and a bucket” as a hospital housekeeper to becoming a nurse and,
How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34%
When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.
Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient.
5 Signs Your Health System Should Invest in a Nurse Triage Line
If your physicians are spending nights on non-urgent calls or your emergency departments are filling up with cases that could have been handled elsewhere, the issue is not just patient behavior. It is access.
Large health systems are under more pressure than ever to meet rising patient demand with limited resources.
How Centralized Transfer Centers Unlock Better Outcomes and ROI
Timely patient transfers are a hidden key to hospital efficiency.
Conduit Health Partners’ president, Cheryl Dalton-Norman, was recently featured in Chief Healthcare Executive on one of health care’s most pressing operational challenges: patient transfer delays.
In her article, Why timely transfers are a hidden key to hospital efficiency,
Patient Flow: The Hidden Driver Behind Your KPIs
Every day, health care administrators check in on their key performance indicators. They track what’s going well and what’s not. When metrics fall short, the focus often shifts to familiar territory—staffing levels, communication issues, throughput, or care delivery gaps. These are important areas to address.
But one operational factor often gets overlooked: patient flow.
In-House vs. Outsourced Patient Transfer Centers: A Financial Comparison
Every patient transfer is both a clinical decision and a financial one. In large health systems, the structure of your transfer center directly affects how many patients remain in-network, the speed of placement, and the revenue you retain. The decision to operate in-house or outsource should begin with a clear, data-driven financial analysis.
Schmitt-Thompson Nurse Triage Guidelines: Why They Matter and What Sets Conduit Apart as a Nurse Triage Partner
Every unnecessary ED visit drains time, money, and morale—and many are preventable. The key is how you use your triage protocols.
At Conduit Health Partners, we go beyond simply using Schmitt-Thompson guidelines, the industry standard. Our trained RNs apply them the right way, with real-time routing and integration aligned to your system’s goals,
Closing Pediatric Care Gaps Through After-Hours Support
When children fall ill or need urgent care after their pediatrician’s office has closed, families often face uncertainty and anxiety. Traditional office hours simply don’t align with the realities of busy family life, leaving many parents scrambling for answers in the middle of the night or on weekends. This gap in care can lead to unnecessary emergency room visits,
How Nurse-First Strategies Are Shaping the Future of Patient Access
In a recent article featured in Patient Safety & Quality Healthcare (PSQH), our president Cheryl Dalton-Norman shared insights on how nurse-first strategies, like nurse triage and patient transfer solutions, are helping health systems ease provider strain while improving the patient experience.
At Conduit Health Partners, we know firsthand that health care delivery continues to face immense pressure: rising patient volumes,
How Nurse-First Triage and Transfer Centers Are Reshaping Health Care—Insights from Conduit’s COO
In a recent conversation with Matthew Holt of The Health Care Blog, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, shared insights into how nursing is evolving, and how Conduit Health Partners is at the forefront of this transformation.
Conduit Health Partners supports overburdened nursing teams with high-impact services including patient transfer operations and nurse-first triage.
Partnering to Extend Trusted Pediatric Care Around the Clock
A Case Study of Conduit Health Partners and Hello Pediatrics
In pediatric care, timely access and reliable after-hours nurse triage services are everything—especially for parents seeking guidance late at night. That’s why Hello Pediatrics, a physician-founded and physician-led organization, set out to ensure continuous care without compromising physician well-being.
How a Nurse-First Model Can Improve Access and Efficiency Across Health Systems
Health systems across the country are facing compounding challenges. Staffing shortages are straining clinical teams, emergency departments are overcrowded, and patients are often left without a clear path to the right level of care. These pressures are not new—but they are intensifying.
What’s needed is a practical model that addresses access,
NEWS & ARTICLES
Patient transfer center
Streamlining Patient Transfers to Ease ED Bottlenecks
Emergency departments are often the first stop for patients in need of urgent and life-saving care. Yet across the country, EDs are overwhelmed and plagued by long wait times, staffing shortages and increasingly complex patient needs. These challenges not only delay care, but they also place added pressure on clinical teams and compromise patient safety.
5 Tips To Optimize Your Transfer Center
Optimizing your health care transfer center is a crucial step in enhancing patient flow, reducing wait times, and improving overall care coordination. As health care executives, ensuring your transfer center runs smoothly directly impacts your operational efficiency and patient outcomes. Here are five tips to help you streamline and optimize transfer center operations.
How Outsourcing Transfer Processes Helps Keep Nurses at the Bedside, Not the Phone
Health care executives are all too familiar with the ongoing challenge of staffing shortages and the pressure to improve operational efficiency. It’s critical to ensure that nurses are working at the highest level of their expertise. However, many nurses find themselves weighed down by administrative tasks like managing patient transfers,
Leading with Purpose and Empowering Teams: Spotlight on Hannah Hardy
At Conduit Health Partners, our success is driven by dedicated associates who support their teams and ensure seamless patient care. Meet Hannah Hardy BSN, RN, Supervisor Line Lead at Conduit, whose leadership and passion for empowering others make a difference every day.
A Leader in Patient Transfers
Since joining Conduit in May 2021,
Learn How Technology and Outsourcing Can Empower Nurses and Improve Patient Care
Conduit Predicts Continuation of Labor Shortages in 2025.
As the health care industry braces for another year of challenges and innovation, workforce shortages remain a critical concern. According to Cheryl Dalton-Norman, president of Conduit Health Partners, the solution lies in leveraging technology and rethinking workflows.
In an article with Healthcare IT Today,
The Health Care Topics that Topped the News in 2024
As we set our sights on 2025, let’s take a moment to look back at the major stories that shaped health care in 2024. With AI making waves across the industry, we thought it only fitting to turn to the very technology that’s been making headlines for insight into the health care topics that topped the year.
24-7 nurse triage
Leading with Purpose: Colleen Williams’ Journey in Clinical Management at Conduit
Clinical Manager, Nurse Triage, Scheduling, and Outreach | Conduit Health Partners
Meet Colleen Williams, clinical manager of Nurse Triage, Scheduling, and Outreach at Conduit Health Partners. With over six years at Conduit Health Partners, Colleen plays a vital role in overseeing daily operations, supporting her teams and ensuring high-quality service delivery to both clients and patients.
Preventing Readmissions Starts Before Discharge: The Role of Nurse-First Triage
Hospital readmissions are a persistent challenge for health systems across the country. Nearly one in five Medicare patients is readmitted within 30 days of discharge, costing the healthcare system billions of dollars each year. Beyond the financial burden, readmissions impact patient outcomes, contribute to overcrowding in hospitals, and can lead to penalties for health systems under the Hospital Readmissions Reduction Program (HRRP).
How Nurse-First Triage Helps Reduce Provider Burnout
Provider burnout remains a pressing issue for health systems, impacting not only clinicians but also the quality of care patients receive. A 2023 survey by the American Medical Association found that 48.2% of physicians experienced at least one symptom of burnout, with more than half attributing it to a lack of support staff and excessive administrative tasks.
Increasing Patient’s Access to Care Through Nurse-First Triage
A Partnership Between Hopscotch Primary Care and Conduit Health Partners
In rural communities, access to timely health care remains a persistent challenge. Hopscotch Primary Care, committed to delivering high-quality care to seniors in these areas, has built a proactive, value-based care model.
However, before partnering with Conduit Health Partners, Hopscotch relied on varying after-hours processes across practices which put a heavy burden on the individual providers.
Why Nurse-First Triage Matters: The Key to Patient Safety and Satisfaction
In health care, the first point of contact is critical. When patients call for clinical advice, especially in urgent or uncertain situations, they need timely, expert guidance. Nurse-first triage models stand out because they place clinically trained professionals—nurses—at the forefront of this process. This approach not only improves patient satisfaction but also ensures safer and more effective care decisions.
Enhancing Patient Safety with Conduit’s Nurse-First Triage
A Solution to Overcome Nurse Burnout for Medical Groups
Patient safety and streamlined operations are critical for any medical group, but achieving this balance can be challenging. This is where Conduit Health Partners’ nurse-first triage solution becomes invaluable. Take Kenosha Community Health Center (KCHC) as an example—a Federally Qualified Health Center (FQHC) that turned to Conduit to address critical gaps in their patient care process.
patient outreach and engagement
Health care call center solutions to improve patient engagement
Making it easier for patients to manage their own care has become increasingly important for hospitals and health systems. Patients expect and demand convenient solutions to get the care they need when they need it, which often starts with a phone call to a health care call center. There are many benefits to having a robust system that is both responsive to calls and proactive in engaging patients.
Happy Nurses Week
Enjoy this short video we created to celebrate all the fabulous nurses out there. We appreciate the work you do to improve the health care and lives of the people we serve.
Meet Sr. Doris Gottemoeller
In honor of International Women’s Month, we are proud to honor Sr. Doris Gottemoeller.
Sr. Doris is a member of the Conduit Health Partners and Bon Secours Mercy Health board of directors and vice-chair of Bon Secours Mercy Ministries. In her 61 years of religious life, she has served universities, health systems, seminaries and high schools.