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Readmissions Don’t Start in the Hospital —They Start After Discharge
April 1, 2026
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden
5 Reasons Outsourcing Triage and Transfer Improves Operational Efficiency — Starting With the One Leaders Get Wrong
March 22, 2026
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
Featured posts
How Health Systems Reduce After-Hours Provider Burden Without Expanding Call Coverage
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
When After-Hours Access Is Covered—But Not Reliable
After-hours access may be covered, but that doesn’t mean it’s reliable. Learn how unreliable after-hours care drives provider burnout, avoidable utilization and patient leakage—and how nurse-first triage improves outcomes.
Faster Care, Lower Costs, and Higher Revenue: Conduit and Bon Secours Mercy Health Featured in Avia Marketplace Webinar on Transfer Center Best Practices
Getting patients to the right level of care quickly is essential for delivering high-quality health care. However, managing transfers across a health system can be complicated, inefficient, and costly. Without an optimized transfer center, hospitals and health care providers risk delays, strained resources, and missed revenue opportunities.
In our webinar, leaders from Bon Secours Mercy Health share how they successfully transformed their transfer processes by partnering with Conduit Health Partners.
NEWS & ARTICLES
Designing the Future of Health Care: Real Estate, Tech & Patient Experience
In health care, real estate strategy is about more than just buildings. It’s about shaping experiences for patients, providers and staff. In this episode of Industry Insights with Cheryl, Cheryl Dalton-Norman, president of Conduit Health Partners, sits down with Stevie Bander, managing director of Healthcare Consulting at CBRE,
Streamlining Patient Transfers to Ease ED Bottlenecks
Emergency departments are often the first stop for patients in need of urgent and life-saving care. Yet across the country, EDs are overwhelmed and plagued by long wait times, staffing shortages and increasingly complex patient needs. These challenges not only delay care, but they also place added pressure on clinical teams and compromise patient safety.
Preventing Readmissions Starts Before Discharge: The Role of Nurse-First Triage
Hospital readmissions are a persistent challenge for health systems across the country. Nearly one in five Medicare patients is readmitted within 30 days of discharge, costing the healthcare system billions of dollars each year. Beyond the financial burden, readmissions impact patient outcomes, contribute to overcrowding in hospitals, and can lead to penalties for health systems under the Hospital Readmissions Reduction Program (HRRP).
5 Tips To Optimize Your Transfer Center
Optimizing your health care transfer center is a crucial step in enhancing patient flow, reducing wait times, and improving overall care coordination. As health care executives, ensuring your transfer center runs smoothly directly impacts your operational efficiency and patient outcomes. Here are five tips to help you streamline and optimize transfer center operations.
How Outsourcing Transfer Processes Helps Keep Nurses at the Bedside, Not the Phone
Health care executives are all too familiar with the ongoing challenge of staffing shortages and the pressure to improve operational efficiency. It’s critical to ensure that nurses are working at the highest level of their expertise. However, many nurses find themselves weighed down by administrative tasks like managing patient transfers,
How Nurse-First Triage Helps Reduce Provider Burnout
Provider burnout remains a pressing issue for health systems, impacting not only clinicians but also the quality of care patients receive. A 2023 survey by the American Medical Association found that 48.2% of physicians experienced at least one symptom of burnout, with more than half attributing it to a lack of support staff and excessive administrative tasks.
Leading with Purpose and Empowering Teams: Spotlight on Hannah Hardy
At Conduit Health Partners, our success is driven by dedicated associates who support their teams and ensure seamless patient care. Meet Hannah Hardy BSN, RN, Supervisor Line Lead at Conduit, whose leadership and passion for empowering others make a difference every day.
A Leader in Patient Transfers
Since joining Conduit in May 2021,
Learn How Technology and Outsourcing Can Empower Nurses and Improve Patient Care
Conduit Predicts Continuation of Labor Shortages in 2025.
As the health care industry braces for another year of challenges and innovation, workforce shortages remain a critical concern. According to Cheryl Dalton-Norman, president of Conduit Health Partners, the solution lies in leveraging technology and rethinking workflows.
In an article with Healthcare IT Today,
The Health Care Topics that Topped the News in 2024
As we set our sights on 2025, let’s take a moment to look back at the major stories that shaped health care in 2024. With AI making waves across the industry, we thought it only fitting to turn to the very technology that’s been making headlines for insight into the health care topics that topped the year.
Embracing the Hybrid Workforce Model: A Solution to Nursing Burnout
With nurse burnout on the rise, health care organizations need fresh strategies to support and retain these essential workers.
Dusti Browning, VP of Growth and Client Solutions at Conduit Health Partners, details in an article with Employee Benefit News the promising approach of adopting a hybrid workforce model that allows nurses to split their duties between virtual and bedside care.
AI-Enhanced Transfer Services: Increasing Efficiency and Speed for Critical Patient Transfers
In urgent medical situations like stroke, fast and efficient patient transfers can be the difference between life and lasting disability. Conduit Health Partners, through its transfer center services, plays a crucial role in expediting these critical moves.
Such was the case at Mercy Health – Kings Mills Hospital in Cincinnati, Ohio when a patient arrived presenting stroke symptoms.
Bridging the Health Care Accessibility Gap: Insights from Cheryl Dalton-Norman on the LifeBlood Podcast
In a recent episode of the LifeBlood podcast, Cheryl Dalton-Norman, president of Conduit Health Partners, discussed the critical issues impacting health care accessibility and outcomes today. With her background in health care, Cheryl shared insights on why health care access remains a significant challenge and how innovative approaches can help bridge the gap between patients and providers.
NEWS & ARTICLES
Patient transfer center
Optimizing Load-Leveling and Streamlining Patient Transfers: A Case Study on Mercy Health – Toledo’s Top Gun Initiative
Challenge: Rural Hospitals Struggle to Transfer Patients Needing Advanced Care
Imagine you are part of the emergency department team at a rural hospital. You have a patient who is medically stable but requires a higher level of care. You contact the acute hospital within your health system, which has the necessary specialists,
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Streamlining Behavioral Health Transfers
One of the most challenging patient situations for a health system is providing efficient and effective care to patients with suicidal ideations. Suicidal ideations demand urgent attention, yet shortages in behavioral health (BH) care beds often leave patients waiting in emergency departments (ED) for days. Not only does this impact the throughput and safety of the ED,
Revolutionizing Health Care Delivery and Patient Care
The COVID-19 pandemic shed light on the critical challenges hospitals face when it comes to transferring patients to facilities that can provide a higher level of care. However, this issue existed long before the pandemic. Cheryl Dalton-Norman, president of Conduit Health Partners, recognized this problem and set out to solve it back in 2017. Her nurse-first triage and transfer service aimed to streamline patient transfers and ensure timely access to appropriate care.
How to Position your Health System for the Future
In an article with MedCity News, “Key to Health System Success: An Entrepreneurial Mindset,” Cheryl Dalton-Norman, Conduit President, shares that incorporating elements of risk that complement a health system’s vision, health care leaders can drive a sustainable growth strategy that benefits patients and staff and better positions the organization for the future.
Conduit solutions featured in a Q & A with The Journal of mHealth
Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.
What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?
24-7 nurse triage
Leading with Purpose: Colleen Williams’ Journey in Clinical Management at Conduit
Clinical Manager, Nurse Triage, Scheduling, and Outreach | Conduit Health Partners
Meet Colleen Williams, clinical manager of Nurse Triage, Scheduling, and Outreach at Conduit Health Partners. With over six years at Conduit Health Partners, Colleen plays a vital role in overseeing daily operations, supporting her teams and ensuring high-quality service delivery to both clients and patients.
Increasing Patient’s Access to Care Through Nurse-First Triage
A Partnership Between Hopscotch Primary Care and Conduit Health Partners
In rural communities, access to timely health care remains a persistent challenge. Hopscotch Primary Care, committed to delivering high-quality care to seniors in these areas, has built a proactive, value-based care model.
However, before partnering with Conduit Health Partners, Hopscotch relied on varying after-hours processes across practices which put a heavy burden on the individual providers.
Why Nurse-First Triage Matters: The Key to Patient Safety and Satisfaction
In health care, the first point of contact is critical. When patients call for clinical advice, especially in urgent or uncertain situations, they need timely, expert guidance. Nurse-first triage models stand out because they place clinically trained professionals—nurses—at the forefront of this process. This approach not only improves patient satisfaction but also ensures safer and more effective care decisions.
Enhancing Patient Safety with Conduit’s Nurse-First Triage
A Solution to Overcome Nurse Burnout for Medical Groups
Patient safety and streamlined operations are critical for any medical group, but achieving this balance can be challenging. This is where Conduit Health Partners’ nurse-first triage solution becomes invaluable. Take Kenosha Community Health Center (KCHC) as an example—a Federally Qualified Health Center (FQHC) that turned to Conduit to address critical gaps in their patient care process.
Enhancing Patient Care Through Innovative Solutions
In a recent interview with RamaOnHealthcare, Dominique Wells, chief operating officer at Conduit Health Partners, shares insights on improving patient care through strategic innovations. With a rich background in nursing and health care technology, Dominique now leads Conduit’s efforts in providing nurse-first triage,
Combating Patient Burnout: How Remote Nurse-First Triage Can Transform Care
Health care consumers are weary of long waits and care encounters that feel rushed and impersonal, leading to patient burnout as many forgo needed care to avoid poor experiences and high costs. This impacts patient access, outcomes and health equity, compelling health care organizations to find solutions to alleviate these challenges.
patient outreach and engagement