Health care consumers are weary of long waits and care encounters that feel rushed and impersonal, leading to patient burnout as many forgo needed care to avoid poor experiences and high costs. This impacts patient access, outcomes and health equity, compelling health care organizations to find solutions to alleviate these challenges. Leaning into remote nursing support can create better patient experiences, reduce administrative burdens and help patients get the right care when needed.
Recent data indicates that three out of four nursing executives expect an increase in virtual nursing labor in the next three years. Read about the three strategies Cheryl Dalton-Norman, president of Conduit Health Partners, shares in an article with MedCity News that could make a difference for patient experience while improving access to care and reducing costs:
Implement Nurse-First Remote Triage for Emergency Departments (EDs)
Providing patients with access to a nurse who can assess symptoms over the phone and direct them to the appropriate care is transformative for health systems. It ensures patients receive personalized care from the start, as nurses, rather than administrative assistants, handle initial contact. This approach helps prepare ED staff for patient arrivals, coordinate with 911 services if necessary, and arrange physician visits with the necessary information for follow-up care.
Offering nurse-first triage as part of an employee benefits plan can improve access to medical advice, reduce absenteeism, and strengthen employer-employee relationships by showing care for employee well-being.
Leverage Nurse-First Triage to Support Vulnerable Populations
Federally Qualified Health Centers (FQHCs) that serve patients with complex needs benefit from remote nurse triage services. Access to a nurse by phone or telehealth app connects these individuals with timely care advice, helping FQHCs manage in-person care demand effectively.
Discover Nurse Triage for Specialty Care
Nurse triage is valuable beyond primary and urgent care. It can facilitate maternal health services for underserved families and improve access to maternal care. For patients with chronic diseases, such as kidney disease, quick phone access to a nurse helps determine immediate care needs. Nurse-first specialty care triage reassures patients, alleviates medical fears, and builds trust between patients and providers.
Reduce Patient Burnout by Connecting with Conduit
Reducing patient burnout requires a foundation for providing real-time care insights. Remote nurse-first triage offers practical, informed support, improving patient experiences and protecting access to care and health outcomes. Contact Conduit to learn more about our Nurse-First Triage solution.
