CHRISTUS Health and Conduit Health Partners Expand Access to Care

Collaboration with CHRISTUS Trinity Clinic brings after-hours nurse triage to CTC communities

CINCINNATI, Ohio and IRVING, TX (Oct. 9, 2023) — CHRISTUS Trinity Clinic, the medical provider group of CHRISTUS Health, is collaborating with Conduit Health Partners to bring after-hours telephonic nurse triage care to their patients through Conduit’s nurse-first model where callers have immediate, timely access to a registered nurse during and after business hours. Conduit will also provide convenient scheduling services for those patients who need a provider appointment. In the event of emergencies that cause power outages, Conduit will be a nurse triage and rescheduling resource in the event of temporary down time for CHRISTUS clinics.

“We have found the right partner in Conduit. They align with our Mission, will scale with our growth, and they are helping us ensure access to after-hours care for our patients. Conduit will be an extension of our team, and we excited about the value and access they will bring to our patients,” said Jennifer Beal, Chief Administrative Officer, CHRISTUS Trinity Clinic. “Being prepared for emergencies is an important part of how we care for our community. When power outages or other disruptions occur, which are beyond our control, Conduit will ensure every patient has telephonic access to the nurse-first triage line that can help them get the care they need, where and when they need it.”

Conduit Health Partners nurse-first model combines Schmitt-Thompson support tools and clinical expertise to deliver safe recorded telephonic assessments that lead to quality care advice and best-practice recommendations based on each patient’s unique needs.

“Our collaboration with CHRISTUS will help patients make informed decisions about their health and wellness concerns, and will connect them with the appropriate resources,” said Cheryl Dalton-Norman, president, Conduit Health Partners. “In addition, we will help drive operational improvement through our industry-leading data, analytics and EPIC (electronic medical records software) utilization expertise, leading to improved operational efficiencies and optimization of resources.”

Conduit’s URAC accredited nurse triage program ensures prompt access to high quality care, which has achieved client satisfaction scores of 96% and patient satisfaction scores of 4.8 out of 5. 

“We are excited to partner with a mission-driven organization like CHRISTUS. Their commitment to great care for the communities they serve and support for their providers makes working with them a pleasure,” said Dalton-Norman.

Contact us today to learn how Conduit Health Partners can help your organization.