What Happens After “Done”? Completion Isn’t Continuity
Conduit Health Partners president Cheryl Dalton-Norman explains why completion doesn’t guarantee continuity in her latest Forbes Business Council article.
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Building the Business Case for Nurse-First Triage
Many health systems and medical groups recognize the value of nurse-first triage. It can help patients receive timely clinical guidance, reduce unnecessary escalation, support overburdened physicians, and give leaders better visibility into after-hours demand.
The harder question is often not whether nurse-first triage is valuable. It is how to measure that value in a way that resonates across finance,
Nurse-First Triage: The Case for Clinical Access
Health system leaders know the pressure firsthand: patients seeking guidance after hours with nowhere to turn, emergency departments absorbing demand that doesn’t belong there, and clinical staff stretched thin. Nurse-first triage addresses all three.With licensed nurses guiding patients earlier, nurse-first triage can help health systems improve clinical access, reduce unnecessary emergency department utilization and create a more reliable experience for patients and staff.
The Clinical Sixth Sense: What Triage Nurses Hear That Systems Miss
Call throughput metrics don’t capture what experienced triage nurses actually do. Devin English on the clinical instincts behind every after-hours call — and what health systems lose when they’re missing.
When After-Hours Coverage Isn’t Enough: The Case for Reliable Access
Coverage isn’t the same as reliable after-hours access. Learn how nurse-first triage closes the gap on ED overuse, provider burnout, and care variability.
Readmissions Don’t Start in the Hospital —They Start After Discharge
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden
5 Reasons Outsourcing Triage and Transfer Improves Operational Efficiency in Healthcare
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
The CMS TEAM Model: Why the 30-Day Recovery Window Matters for Hospitals
Hospitals across the country are beginning to operationalize the CMS Transforming Episode Accountability Model (TEAM). While surgical care inside the hospital is often highly coordinated, many hospital leaders are recognizing that the model places new attention on what happens after the patient leaves the hospital.
How Health Systems Reduce After-Hours Provider Burden Without Expanding Call Coverage
After-hours provider burden is reduced through nurse-first triage, clear escalation logic, and better visibility into after-hours workflows.
What Actually Escalates to Providers After Hours (And What Shouldn’t)
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden