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Preventing Readmissions Starts Before Discharge: The Role of Nurse-First Triage
March 25, 2025
Hospital readmissions are a persistent challenge for health systems across the country. Nearly one in five Medicare patients is readmitted within 30 days of discharge,
5 Tips To Optimize Your Transfer Center
March 21, 2025
Optimizing your health care transfer center is a crucial step in enhancing patient flow, reducing wait times, and improving overall care coordination.
Featured posts
Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%
Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes
A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings.
Optimize Transfer Center Practices to Improve Patient Acquisition Whitepaper
Health care is changing. Fast. But one constant remains — the challenge of managing the flow of patients in and out of your hospital or health system.
Even before COVID-19, patient transfers were problematic for most hospitals and health systems. Then, the pandemic added more strain. Finding the best way to handle patient flow has become increasingly difficult, with higher patient volumes and staff shortages.
CHRISTUS Health and Conduit Health Partners Expand Access to Care
Collaboration with CHRISTUS Trinity Clinic brings after-hours nurse triage to CTC communities
CINCINNATI, Ohio and IRVING, TX (Oct. 9, 2023) — CHRISTUS Trinity Clinic, the medical provider group of CHRISTUS Health, is collaborating with Conduit Health Partners to bring after-hours telephonic nurse triage care to their patients through Conduit’s nurse-first model where callers have immediate,
NEWS & ARTICLES
Conduit President Shares Personal Reflection for Women’s History Month
Women’s History Month is a time to recognize and celebrate women, past and present, for their contributions to society and continue to inspire others.
Conduit solutions featured in a Q & A with The Journal of mHealth
Challenges with patient triage and access existed before the “tripledemic,” defined as the recent surge in flu, RSV and COVID-19 cases. However, the “tripledemic” highlighted weaknesses in healthcare’s ability to handle the surge of patients.
What role does nurse triage play in preventing unnecessary emergency department visits and supporting health care value?
Conduit Leader, Dusti Browning, Featured in Patient Safety & Quality Healthcare (PSQH)
Dusti Browning, vice president of growth and client solutions at Conduit Health Partners, was featured in an article on Patient Safety & Quality Healthcare (PSQH) about “‘Tripledemic’ Reveals Critical Need for Better Patient Triage and Transfer Services.”
Conduit Gives Back to the Community
At Conduit Health Partners, we are passionate about giving back to the community and serving others. At Christmas, Conduit leaders and associates fostered children at the Bair Foundation Child and Family Ministries.
We thank our associates for their dedication to helping others in every area of their lives – professionally and personally.
Improve Health and Satisfaction with Patient Transfer Solutions
No one can deny that the COVID-19 pandemic put unprecedented strain on the health care system. In its wake came the current “triple-demic” of COVID, flu and RSV, coupled with a severe nursing shortage. Added to these strains, hospitals face a decrease in licensed beds, shrinking margins and supply chain issues.
Meanwhile, patient transfer processes can disrupt your emergency department’s (ED) efficiency. Your ED doctors and nurses work tirelessly to help patients but are often distracted by managing transfers. A lack of available beds, delayed acceptance from neighboring facilities and limited transportation options often leave patients waiting hours for care.
Conduit Health Partners Brings Patient Transfer Center to Watertown Regional Medical Center
Conduit’s team will connect patients to the right care 24/7
Cincinnati, Ohio and Watertown, Wis. (Jan. 16, 2023) — Conduit Health Partners, a health care solutions company that connects patients to the care they need, when they need it, will collaborate with Watertown Regional Medical Center (WRMC) to maximize efficiency and promote ease of access,
Conduit Health Partners and Unity Care NW Offer Nurse Triage Services to FQHC Residents in Washington State
Conduit’s solution to address Unity Care NW staffing shortages, streamline patient care, relieve on-call teams
CINCINNATI, Ohio – Unity Care NW (UCNW) is launching a 24/7 nurse triage service in collaboration with Conduit Health Partners for residents of northwest Washington communities serviced by a Federally Qualified Health Center (FQHC).
What to Look for When Choosing a Hospital at Home Virtual Nursing Partner?
Though Hospital at Home programs have been around for years, the COVID-19 pandemic accelerated their adoption across the country to help ensure continuity of care amid rising infection rates. Since then, they’ve remained a valuable and effective option for patient care, improving patient outcomes and engagement.
Why Choose a Centralized Patient Transfer System
Managing patient transfers is complex, challenging and potentially inefficient. It can be time-consuming and difficult to measure the effectiveness of your transfer processes. If you can’t see potential problems, you can’t make improvements. Learn why you should choose a centralized patient transfer system today.
Nurse Disrupted and Conduit Health Partners featured on the Today Show’s Heroes Among Us segment
Check out the Today Show segment and watch real-world stories showcasing how these two innovative organizations are helping underserved populations gain access to health care.
Conduit Health Partners Brings Professionally Staffed Nursing Telehealth to the Homeless and Underserved
Conduit Health Partners has partnered with Nurse Disrupted to install kiosks inside homeless shelters providing a virtual, nurse-first telehealth solution for individuals in need. While Nurse Disrupted delivers the technology, Conduit Health Partners has provided experienced professional nurses to support this endeavor.
Conduit Health Partners and Palomar Health Bring Nurse Triage Service to North San Diego County
Palomar Health is launching a 24/7 nurse triage service for people in North San Diego County, through a collaboration with Conduit Health Partners. This expansion of access to quality health care will begin on October 1, 2022 and will include employees of Palomar Health and connect the community to experienced registered nurses to listen to every caller’s needs and offer care advice.
NEWS & ARTICLES
Patient transfer center
Dalton-Norman featured on Becker’s Healthcare discussing the Conduit Patient Transfer Center
The pandemic has changed many aspects of how we look at patient transfer service processes. Listen to this recent Becker’s Healthcare podcast featuring Conduit’s President Cheryl Dalton-Norman and Jeffrey DiLisi, MD, President and CEO of Roper St. Francis Healthcare, who discuss how Conduit’s unique service offerings transformed care at Roper St. Francis Healthcare.
Expedite Patient Transfers with Streamlined Care Coordination
When it comes to patient transfers, effective communication and timely care coordination are important to ensure patients receive the care they need, when and where they need it. However, many hospitals and hospital systems lack the inhouse resources, operational capacity, and expertise to implement an optimal patient transfer process. This can result in precious time and resources spent contacting dozens of providers to find the most appropriate place for a patient’s care.
5 Benefits of Outsourcing Patient Transfer Services
Outsourcing functions like patient transfer services can help providers save money and streamline operations, allowing them to focus on their most critical role: providing high-quality patient care. Organizations that partner with an experienced company such as Conduit Health Partners can see immediate benefits to their patient transfers, which in turn support long-term retention and growth
Happy Nurses Week
Enjoy this short video we created to celebrate all the fabulous nurses out there. We appreciate the work you do to improve the health care and lives of the people we serve.
Meet Sr. Doris Gottemoeller
In honor of International Women’s Month, we are proud to honor Sr. Doris Gottemoeller.
Sr. Doris is a member of the Conduit Health Partners and Bon Secours Mercy Health board of directors and vice-chair of Bon Secours Mercy Ministries. In her 61 years of religious life, she has served universities, health systems, seminaries and high schools.
Access Center a Key Tool in COVID-19 Response
Through the Health Collaborative, Cincinnati-area health care systems collaborated closely and tirelessly to coordinate a COVID-19 response. The goal was to ensure their ability to deliver the best possible evidence-based care for area residents.
24-7 nurse triage
Providing FQHCs with Nurse Triage Services
At Conduit Health Partners, we’re proud to partner with Federally Qualified Health Centers (FQHCs) to help improve access to care for their patient population.
How to Position your Health System for the Future
In an article with MedCity News, “Key to Health System Success: An Entrepreneurial Mindset,” Cheryl Dalton-Norman, Conduit President, shares that incorporating elements of risk that complement a health system’s vision, health care leaders can drive a sustainable growth strategy that benefits patients and staff and better positions the organization for the future.
Working together to transform care
Medical Mutual, Conduit and DispatchHealth are at the forefront of transforming health care. Medical Mutual identified a need in its member population and brought together innovative companies in the health care space to help achieve their goals. Working together, these three organizations have positively impacted the Medical Mutual member population.
How Can Employers Reduce Health Care Costs?
Your employees can generate unnecessary costs to your business without even knowing it. The tradition of “heading to the emergency department” isn’t always the best choice, but people often don’t know where else to turn when they need medical assistance (or think they do). These ED visits are the costliest option for your employees and your company, and may be unnecessary.
Benefits of Partnering with a Nurse-First Triage Organization
Mark*, a 27-year-old male, is covering third base in the company softball game on a Friday evening when Sarah from accounting attempts to steal from second. She slides into Mark, jamming his left ankle. Mark tries to walk it off, but the pain and swelling quickly worsen. Unsure about the level of care he needs,
Using Data to Drive Patient Acquisition, Retention and Growth
An innovator in the health care space, Conduit Health Partners’ use of data is a driving factor in helping to determine the correct type of care each patient should receive, when they should receive it, if that care is best delivered in the hospital or at home, and how that care will impact the bottom line for both the health care services provider and the patient.
patient outreach and engagement