Where Does the Post-Discharge Patient Journey Break Down?
Learn where post-discharge care most often breaks down, how gaps can contribute to readmissions and ED use, and how health systems can strengthen care transitions.
News
Seasonal Readiness: 5 Areas Health Systems Should Review Before Winter Demand Peaks
Every winter brings a familiar strain: respiratory illness climbs, emergency departments get busier, staffing tightens and patient flow slows. Winter tends to amplify the operational strain health systems are already managing.
Health systems must be prepared to maintain timely access, appropriate care navigation and patient flow during periods of increased demand.
What Health Systems Miss When Nurse Triage Data Across Their Medical Group Stays Fragmented
Fragmented nurse triage data across employed medical groups hides patterns in demand, access gaps and ED referrals. See what standardization reveals and why it matters.
Nurse-Led Triage Alleviates the Capacity Problem
Conduit COO Dominique Wells breaks down why earlier nurse-led triage, not more capacity, is the lever health systems need to manage rising patient demand. Read her Medical Economics byline.
What Happens After “Done”? Completion Isn’t Continuity
Conduit Health Partners president Cheryl Dalton-Norman explains why completion doesn’t guarantee continuity in her latest Forbes Business Council article.
Building the Business Case for Nurse-First Triage
Many health systems and medical groups recognize the value of nurse-first triage. It can help patients receive timely clinical guidance, reduce unnecessary escalation, support overburdened physicians, and give leaders better visibility into after-hours demand.
The harder question is often not whether nurse-first triage is valuable. It is how to measure that value in a way that resonates across finance,
Nurse-First Triage: The Case for Clinical Access
Health system leaders know the pressure firsthand: patients seeking guidance after hours with nowhere to turn, emergency departments absorbing demand that doesn’t belong there, and clinical staff stretched thin. Nurse-first triage addresses all three.With licensed nurses guiding patients earlier, nurse-first triage can help health systems improve clinical access, reduce unnecessary emergency department utilization and create a more reliable experience for patients and staff.
The Clinical Sixth Sense: What Triage Nurses Hear That Systems Miss
Call throughput metrics don’t capture what experienced triage nurses actually do. Devin English on the clinical instincts behind every after-hours call — and what health systems lose when they’re missing.
When After-Hours Coverage Isn’t Enough: The Case for Reliable Access
Coverage isn’t the same as reliable after-hours access. Learn how nurse-first triage closes the gap on ED overuse, provider burnout, and care variability.
Readmissions Don’t Start in the Hospital —They Start After Discharge
Many after-hours issues escalate to providers by default. Nurse-led clinical triage helps reduce unnecessary escalation and provider on-call burden