Crafting a Path in Healthcare and Entrepreneurship

Meet Deepa Khetia, BSN, RN, Account Manager at Conduit Health Partners.
Crafting, defined as “to make or produce with care, skill, or ingenuity,” perfectly describes Deepa’s approach to both her professional and personal life. As an Account Manager at Conduit Health Partners, she applies her expertise to craft solutions that elevate patient care standards. Beyond her career, she extends this artistry to her personal pursuits, notably launching a business selling custom-made items. » Read more about: Crafting a Path in Healthcare and Entrepreneurship »
From Critical Care to Conduit

The COVID-19 pandemic had a profound impact on many healthcare professionals, including Amanda Miller, the clinical manager of Conduit’s transfer center service. As a critical care nurse and later a clinical manager of a critical care unit, she witnessed the devastating effects of the virus and the immense pressure it placed on the healthcare system. The experience left her seeking a career change.
Discovering Conduit Health Partners
After the last COVID unit at her hospital closed, » Read more about: From Critical Care to Conduit »
Enhancing Patient Care Through Innovative Solutions

In a recent interview with RamaOnHealthcare, Dominique Wells, chief operating officer at Conduit Health Partners, shares insights on improving patient care through strategic innovations. With a rich background in nursing and health care technology, Dominique now leads Conduit’s efforts in providing nurse-first triage, patient transfer and health care engagement solutions.
Dominque’s Career Journey
Dominique’s career began with a housekeeper role in health care, driven by a passion for nursing. » Read more about: Enhancing Patient Care Through Innovative Solutions »
Bridging Two Worlds: Toni’s Passion in Health Care Technology and Operations

Some individuals are naturally drawn to the field of health care, driven by an inherent desire to care for others and make a tangible difference in their lives. They thrive in environments where they can offer comfort, support, and healing, finding fulfillment in the direct impact they have on patients’ well-being. On the other hand, there are those who are attracted to the world of technology. Their satisfaction comes from creating solutions that can transform industries and improve efficiencies. » Read more about: Bridging Two Worlds: Toni’s Passion in Health Care Technology and Operations »
Combating Patient Burnout: How Remote Nurse-First Triage Can Transform Care

Health care consumers are weary of long waits and care encounters that feel rushed and impersonal, leading to patient burnout as many forgo needed care to avoid poor experiences and high costs. This impacts patient access, outcomes and health equity, compelling health care organizations to find solutions to alleviate these challenges. Leaning into remote nursing support can create better patient experiences, reduce administrative burdens and help patients get the right care when needed.
Recent data indicates that three out of four nursing executives expect an increase in virtual nursing labor in the next three years. » Read more about: Combating Patient Burnout: How Remote Nurse-First Triage Can Transform Care »
Streamlining Behavioral Health Transfers

One of the most challenging patient situations for a health system is providing efficient and effective care to patients with suicidal ideations. Suicidal ideations demand urgent attention, yet shortages in behavioral health (BH) care beds often leave patients waiting in emergency departments (ED) for days. Not only does this impact the throughput and safety of the ED, but it also places significant strain on resources and personnel.
Mercy Health – Springfield Regional Medical Center recognized the urgency of this issue and embarked on a journey to identify barriers hindering effective care and safety for BH patients. » Read more about: Streamlining Behavioral Health Transfers »
Revolutionizing Health Care Delivery and Patient Care

The COVID-19 pandemic shed light on the critical challenges hospitals face when it comes to transferring patients to facilities that can provide a higher level of care. However, this issue existed long before the pandemic. Cheryl Dalton-Norman, president of Conduit Health Partners, recognized this problem and set out to solve it back in 2017. Her nurse-first triage and transfer service aimed to streamline patient transfers and ensure timely access to appropriate care.