How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34%
When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.
Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient. To address the challenge, they teamed up with Conduit Health Partners, along with the Mercy Health Life Flight network, » Read more about: How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34% »
5 Signs Your Health System Should Invest in a Nurse Triage Line
If your physicians are spending nights on non-urgent calls or your emergency departments are filling up with cases that could have been handled elsewhere, the issue is not just patient behavior. It is access.
Large health systems are under more pressure than ever to meet rising patient demand with limited resources. Expanding access is important, but so is protecting your people, reducing unnecessary utilization, keeping patients connected to your network, and managing costs across the organization. » Read more about: 5 Signs Your Health System Should Invest in a Nurse Triage Line »
How Centralized Transfer Centers Unlock Better Outcomes and ROI
Timely patient transfers are a hidden key to hospital efficiency.
Conduit Health Partners’ president, Cheryl Dalton-Norman, was recently featured in Chief Healthcare Executive on one of health care’s most pressing operational challenges: patient transfer delays.
In her article, Why timely transfers are a hidden key to hospital efficiency, Cheryl highlights how delays in moving patients to the most appropriate care setting have far-reaching consequences, impacting both patient outcomes and hospital performance. » Read more about: How Centralized Transfer Centers Unlock Better Outcomes and ROI »
Patient Flow: The Hidden Driver Behind Your KPIs
Every day, health care administrators check in on their key performance indicators. They track what’s going well and what’s not. When metrics fall short, the focus often shifts to familiar territory—staffing levels, communication issues, throughput, or care delivery gaps. These are important areas to address.
But one operational factor often gets overlooked: patient flow.
Patient flow doesn’t just affect one department. It moves through the emergency department, perioperative services, inpatient units, post-acute care, transport, and even finance. » Read more about: Patient Flow: The Hidden Driver Behind Your KPIs »
In-House vs. Outsourced Patient Transfer Centers: A Financial Comparison
Every patient transfer is both a clinical decision and a financial one. In large health systems, the structure of your transfer center directly affects how many patients remain in-network, the speed of placement, and the revenue you retain. The decision to operate in-house or outsource should begin with a clear, data-driven financial analysis.
In-House: The Full Cost Picture
While operating internally provides direct oversight, it also requires absorbing every aspect of cost and risk:
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- Limited system-wide visibility – In-house centers may operate independently rather than as a coordinated,
» Read more about: In-House vs. Outsourced Patient Transfer Centers: A Financial Comparison »
Schmitt-Thompson Nurse Triage Guidelines: Why They Matter and What Sets Conduit Apart as a Nurse Triage Partner
Every unnecessary ED visit drains time, money, and morale—and many are preventable. The key is how you use your triage protocols.
At Conduit Health Partners, we go beyond simply using Schmitt-Thompson guidelines, the industry standard. Our trained RNs apply them the right way, with real-time routing and integration aligned to your system’s goals, helping reduce preventable ED visits, improve outcomes and protect revenue.
Why Schmitt-Thompson Protocols Matter
Schmitt-Thompson protocols, developed by Drs. » Read more about: Schmitt-Thompson Nurse Triage Guidelines: Why They Matter and What Sets Conduit Apart as a Nurse Triage Partner »
Leading with Strength and Purpose: Kris LaHote’s Inspiring Journey
Meet Kris LaHote: Resilient Leader, Dedicated Mentor, Cancer Warrior
At Conduit Health Partners, our team is the heart of our mission — dedicated, inspiring and resilient. We’re proud to spotlight Kris LaHote, manager of our Program Management Office. Kris’s story is one of professional excellence, mentorship and incredible personal strength.
Leading Behind the Scenes
Kris has been with Conduit Health Partners for eight years, serving as manager of the Program Management Office. In this role, » Read more about: Leading with Strength and Purpose: Kris LaHote’s Inspiring Journey »
Closing Pediatric Care Gaps Through After-Hours Support
When children fall ill or need urgent care after their pediatrician’s office has closed, families often face uncertainty and anxiety. Traditional office hours simply don’t align with the realities of busy family life, leaving many parents scrambling for answers in the middle of the night or on weekends. This gap in care can lead to unnecessary emergency room visits, increased health care costs and added stress for both families and providers.
In this episode of Industry Insights with Cheryl, » Read more about: Closing Pediatric Care Gaps Through After-Hours Support »
How Nurse-First Strategies Are Shaping the Future of Patient Access
In a recent article featured in Patient Safety & Quality Healthcare (PSQH), our president Cheryl Dalton-Norman shared insights on how nurse-first strategies, like nurse triage and patient transfer solutions, are helping health systems ease provider strain while improving the patient experience.
At Conduit Health Partners, we know firsthand that health care delivery continues to face immense pressure: rising patient volumes, persistent staffing shortages and the growing complexity of care.
From Delays to Immediate Connection
Cheryl explains that too often, » Read more about: How Nurse-First Strategies Are Shaping the Future of Patient Access »
How Nurse-First Triage and Transfer Centers Are Reshaping Health Care—Insights from Conduit’s COO
In a recent conversation with Matthew Holt of The Health Care Blog, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, shared insights into how nursing is evolving, and how Conduit Health Partners is at the forefront of this transformation.
Conduit Health Partners supports overburdened nursing teams with high-impact services including patient transfer operations and nurse-first triage. As Dominique explained, these services don’t replace bedside care, » Read more about: How Nurse-First Triage and Transfer Centers Are Reshaping Health Care—Insights from Conduit’s COO »