Our People

Deepa Khetia, BSN, RN

Deepa Khetia

Account Manager

Deepa Khetia, BSN, RN works closely with healthcare providers as an RN Account Manager to understand their unique needs and develop strategies to improve patient care, drive efficiencies, and reduce costs. Whether she’s negotiating contracts or training staff on new clinical protocols, she is always focused on delivering value and positively impacting patients’ lives.

As a registered nurse and account manager with over a decade of experience in the healthcare industry, Deepa has dedicated her career to improving patient care and driving positive outcomes. Her passion for nursing began during her undergraduate studies, where she quickly realized the profound impact that compassionate and skilled nursing care can have on a patient’s life.

She joined Conduit Health Partners in 2017 as a Transfer Center Specialist working as a front-line nurse and Lead Preceptor. A few years later, Deepa became the RN Clinical Educator for the Access Center teams focusing her efforts on streamlining workflows, developing, and disseminating unit-based education to clinical and non-clinical staff. In this role, Deepa was responsible for orienting new team members and delivering all key pivotal essential training. Then, as an RN Clinical Implementation Lead, she worked to ensure a collaborative and process-driven approach toward the successful client adoption of Transfer Center services.

At Conduit, Deepa has earned the Transcendence Award, recognizing extraordinary efforts and commitment to excellence for her teams and clients. Furthermore, Conduit team members voted Deepa in as the President of Shared Leadership Governance from 2018-2020 where her focus was to improve operational performance while encouraging creativity, innovation and autonomy of all members within the committee.

Before Conduit Health Partners, Deepa worked as a Nurse Consultant/RN Training Coordinator at Mercy HealthLink, a Transfer Center owned by Bon Secours Mercy Health (BSMH). For over eight years, Deepa coordinated transfers and managed patient throughput in Toledo and Youngstown. She onboarded and trained all Mercy HealthLink new staff members to transfer processes and workflows. Additionally, Deepa worked at BSMH St. Vincent’s Hospital as the ICU float nurse, completing assignments in various ICUs for over seven years as a part-time position as a Flight Nurse within the Ministry.

As she progressed in her career, she began seeking new challenges and opportunities to contribute to the broader mission of improving patient care. This led her to pursue a role in healthcare account management, where she could leverage her clinical expertise to help healthcare providers meet their goals while ensuring the best possible outcomes for their patients.

Deepa received her Bachelor’s degree of Science in Nursing from The University of Toledo and is currently enrolled at Mercy College of Ohio to obtain her Master’s degree in Business Administration (MHA). She has completed her LEAN Leadership training, received her EPIC: Transfer Center Module Certification, and is a proud Sigma Theta Tau National Honor Society member.

As a lifelong learner, she stays up to date with the latest research and best practices in healthcare, and she is committed to continuing to grow and develop in this dynamic and challenging field. She believes that her background as a registered nurse has provided her with a unique perspective on the healthcare system, and she is always looking for ways to apply this perspective to drive meaningful change and improve patient outcomes.

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