Behavioral Health Transfer Center Services
Health care systems nationwide face significant challenges in providing effective treatment for behavioral health patients, especially those with suicidal ideations. Often, these patients spend days waiting in the emergency department while social workers and clinicians search for an accepting facility.
This extended boarding in the ED not only disrupts patient flow and compromises safety but also consumes considerable resources, as it frequently requires continuous observation, driving up the cost of care. The emotional toll on ED staff is equally profound, as they often lack the support and tools needed to provide optimal care in these challenging situations. Furthermore, emergency departments are not designed for prolonged patient stays and lack the safe, therapeutic environment essential for the care of behavioral health patients.
We offer a behavioral health solution through our transfer center services. Our team works alongside health care facilities and providers to facilitate timely transfers.
Streamline Transfers for Better Outcomes
Transferring a patient from one facility to another is a complex process, especially for behavioral health patients who require specialized care and resources.
When a health care facility lacks the resources or expertise to efficiently transfer patients it can cause delays and lead to increased costs for the patient and health care system. We offer streamlined transfer services to promote timely, appropriate care without experiencing delays.
We can help manage the following steps in the transfer process:
- Collection of Intake Information
- Provider to Provider Communication
- Provider consultations
- Transportation (EMS) coordination
Partnering for Success
Partnering with a patient transfer specialist to streamline your transfer process unlocks valuable operational advantages including:
- Reduced ED length of stay
- Minimized network leakage
- Improved load-balancing across your system
Awareness of behavioral health bed capacity in the region
Why Choose Conduit for Behavioral Health Transfers?
With over 460,000 patient transfers managed since our inception, our team brings unparalleled expertise and efficiencies to every transfer, allowing you to benefit from our experience and economies of scale.
What makes our transfer service different?
Partner in Operational Excellence
As your dedicated partner in operational excellence, we align with your goals to enhance patient flow and positively impact key metrics like ED length of stay, network retention, and overall care costs. With a commitment to quality and exceptional service, reflected in our high client satisfaction and URAC accreditation, we tailor our solutions to adapt to your unique needs, ensuring we not only meet but exceed your operational objectives.
Proven Workflow Innovations
Conduit will work with your team to design workflows to improve and streamline the transfer process. We will leverage our best practices to optimize your success.
Timely Transfers to Appropriate Care Settings
We understand the capability of your organization as well as those in your geographical area to facilitate appropriate acceptance base on the patient’s needs, reducing the likelihood of delays in care, improving patient outcomes operational efficiency and the associate satisfaction.
Enhanced Patient and Staff Safety
Quick transfers to appropriate care settings reduce the risk of adverse events, ensuring a safer backdrop for patients and health care providers.
Nurse-Driven Model
Our experienced nurses provide a centralized, single access point for managing patient flow, bringing invaluable clinical expertise to every transfer decision. With their deep understanding and firsthand knowledge, they communicate seamlessly with your clinicians and ensure patients are guided to the right care setting efficiently and effectively.
Data Driven Approach
Our data-driven approach to managing patient throughput provides your organization with full transparency into the transfer process and its impact on organizational KPIs. By using real-time data and analytics, we help prevent care delays and optimize patient flow so that your team can focus on its most critical role: providing high-quality patient care.
Conduit’s Transformative Impact
A collaboration with Mercy Health — Springfield Regional Medical Center resulted in significant outcomes:
This case study highlights the effectiveness of our transfer center services in improving patient outcomes and operational efficiency.
“Using its nurse-first transfer services, the Conduit team helped us design workflows to improve and streamline the transfer process as well as empowered us with invaluable data-driven insights. Our team is pleased with the expansion of the workflows to the other emergency departments in the market.”
FRANK FARKASH, DNP, RN, ACNP-BC
Chief Nursing Officer, Bon Secours Mercy Health
Meet our Leadership Team
The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency
Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster, reducing strain on care teams and improving overall system performance.
Inspired by the “need for speed” mindset from Top Gun, the initiative (nicknamed Operation Top Gun) shows what’s possible when hospitals combine advanced technology,
How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34%
When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.
Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient.
How Centralized Transfer Centers Unlock Better Outcomes and ROI
Timely patient transfers are a hidden key to hospital efficiency.
Conduit Health Partners’ president, Cheryl Dalton-Norman, was recently featured in Chief Healthcare Executive on one of health care’s most pressing operational challenges: patient transfer delays.
In her article, Why timely transfers are a hidden key to hospital efficiency,