24-7 Nurse-First Triage (Access)

At Conduit, we believe helping individuals receive the level of care they need is a critical driver in lowering health care costs and improving patient satisfaction. With our Nurse Access Line, Conduit Health Partners provides access to registered nurses 24-hours / 7 days a week.

Callers can speak directly to experienced nurses, discuss symptoms, and determine the right level of care, at the right time, and in the right setting for their needs.

When needed, we expedite care and decrease the likelihood of unnecessary and potentially costly visits to the emergency room.

Nurse Access Line stats Performance Metrics.

Employer / Human Resources / Health Plans

employees talking with masks

How We Help

  • Reduce health care spend as part of an employee benefit or population health plan
  • Reduce unnecessary emergency department visits – surveys reveal callers who had the intention of visiting the emergency department were less likely to do so after speaking with one of our Nurse Access Line nurses
  • Increased employee or participant satisfaction because of our concierge-level services
  • Customizable employee injury reporting and triage services

Physician Practices

physicians talking

How we Help

  • Provides patient callers with rapid access to evidence-based nursing advice by using symptom-based protocols
  • Allows provider to optimize time spent with patients in the office by limiting caller interruptions
  • Avoids unnecessary utilization of emergency department resources by recommending alternative care sources (provider visits, e-visits, clinic, urgent care) when appropriate
  • Improves schedule utilization
  • Improves the provider’s work-life balance through after-hours support
  • Customizable second-level triage. Provider practices can request second-level triage by a physician or APRN prior to determining final disposition


Health Systems


How We Help

  • Rapid access to triage-level nursing guidance
  • Community health insights through data analytics
  • Improved brand recognition
  • Reduce unnecessary emergency department readmissions – after partnering with Conduit Health Partners, specific clinical groups reported up to 15% reduction in readmissions from the emergency department.


Why Choose Us for your Nurse Triage needs?

  • We deliver clinical and operational expertise to ensure optimal coordination of care and quality outcomes.
  • We develop custom solutions collaboratively with clients to drive value.
  • Can save you money by helping keep your team members out of the emergency department (ED).
  • We use proven experience, best practices, and results to drive operational efficiency and effective resource utilization
  • We ensure ease of access to support volume growth and retention.
Nurse triage success

Case study results for one client over a one-year period.

Latest News

3 reasons your company should offer this employee benefit

A comprehensive employee benefits package — including one that offers convenient health care services — plays a big role in recruitment, retention and workforce satisfaction. There’s one service in particular that you should include in your employee benefits package: a 24/7 Nurse Triage (Access) Line.

Health concerns don’t stick to a 9-to-5 schedule. By giving your employees access to medical support 24 hours a day, 7 days a week, 365 days a year, you can increase employee satisfaction, reduce costly trips to the emergency department, and support your company’s overall wellness initiatives

For more information, contact us or call 855-473-8656