We believe helping people receive the right level of care at any time and in any place is a critical driver in lowering health care costs and improving patient engagement. With Conduit’s 24/7 Nurse Triage Services, we partner with employers, health plans, physician practices, and health systems to provide a 24/7 nurse-first model where callers have immediate, timely access to a registered nurse.
Conduit’s nurse call center solutions give patients and providers peace of mind that an experienced nurse will assess the caller’s symptoms to determine the right level of care, at the right time, and in the right setting for their needs. Research shows that callers who had the intention of visiting the emergency department for a low acuity condition were less likely to feel the need to do so after speaking with one of our nurses. When needed, our nurses can also expedite care.
Our Nurse-First Triage Services Help:
How We Help
Our Nurse Call Center Solutions:
A comprehensive employee benefits package — including one that offers convenient health care services — plays a big role in recruitment, retention and workforce satisfaction. There’s one service in particular that you should include in your employee benefits package: a 24/7 Nurse Triage (Access) Line.
Health concerns don’t stick to a 9-to-5 schedule. By giving your employees access to medical support 24 hours a day, 7 days a week, 365 days a year, you can increase employee satisfaction, reduce costly trips to the emergency department, and support your company’s overall wellness initiatives.
The Great Resignation has led to millions of Americans re-evaluating their jobs and trying to find what they want in life. Nurses are at the top of this list. Nursing turnover has never been higher. Engagement and retention for nurses are incredibly important. Leaders at Conduit are actively creating solutions to increase the sense of belonging and job satisfaction that are the building blocks of keeping valuable and talented nurses on our teams.
From solutions such as Patient Transfer and After Hours Nurse Triage Services to Virtual Care, we are here to help you empower your nursing workforce to decrease dissatisfaction and turnover.
Conduit partnered with Medical Mutual to offer a 24/7 nurse-first triage line. In Medical Mutual’s first year using the 24/7 nurse-first line, almost half of the callers who intended to go to the emergency department were seamlessly redirected to more appropriate levels of non-emergency care after their conversations with experienced nurses.
Overall, Medical Mutual has seen its emergency department avoidance rate increase to nearly 90% since partnering with Conduit for nurse call center solutions in 2020.
If you are an employer, HR leader, health plan provider, physician practice, or health system and want to learn more about Conduit Health Partners’ nurse triage services, connect with our team. We look forward to hearing from you!