How to Reduce Avoidable Visits to the Emergency Department

Too many people face the unfortunate scenario of getting sick outside their doctor’s office hours. Lacking other options, some may head to the emergency department before their situation gets worse.

Health concerns don’t stick to a 9-to-5 schedule. For employers, physician practices, health systems, and other organizations, a 24/7 nurse triage service is an important solution that can help many of your members avoid costly visits to the ED.

Access to quick and reliable clinical advice, any time of the day

Members need peace of mind that if a health issue arises, a qualified health care professional is available to help 24 hours a day, 7 days a week, 365 days a year. A 24/7 outsourced nurse triage line gives members around-the-clock support from registered nurses who use evidence-based clinical protocols to evaluate symptoms and concerns, and who understand the urgency of care needed.

First call access to registered nurses help members get the right level of care, at the right time and in the right setting.

Using a patient-centered approach, nurses will help your members determine the right level of care, at the right time and in the right setting. Members can potentially avoid costly trips to the ED when they have immediate, 24/7 access to trusted clinical care from anywhere at any time.

Nurses will help members triage their symptoms and locate and schedule the appropriate level of care for their individual needs. As a result, a trip to the ED can usually be avoided because for many who call the outsourced nurse triage line with the intention of going to the ED, nurses redirect them to a lower, more appropriate level of care. 

A 24/7 Nurse Access Line supports overall wellness

As an added benefit, when you outsource a nurse triage line, it can support your organization’s overall wellness initiatives. Members are more likely to use health care services that are reliable and convenient. You are promoting a healthier community when you enable your members to get the care they need when they need it.   

Conduit Health Partners can customize a 24/7 Nurse Triage Line to meet your needs

A robust, integrated, and timely call management system is critical when managing a high volume of calls. Conduit’s 24/7 Nurse Triage Line uses a reliable and customizable HIPAA-compliant process to help organizations meet the unique needs of their members.

We understand that helping members get the care they need is a key driver in lowering health care costs while improving member engagement and satisfaction. With our Nurse Access Line, Conduit Health Partners provides access to qualified health care advice 24-hours / 7 days a week.

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Learn more about how Conduit’s solutions can benefit your organization. We offer a variety of services to support your needs.

Contact us today to learn how Conduit Health Partners can help your organization.