After-hours call volume is a persistent challenge for specialty practices—especially those managing high patient complexity and urgent clinical needs. For large urology groups, every after-hours call carries risk, but not every call requires a physician.

This case study highlights how The Urology Group, a large independent specialty practice, implemented a nurse-first triage model to reduce after-hours operational noise,

A Solution to Overcome Nurse Burnout for Medical Groups
Patient safety and streamlined operations are critical for any medical group, but achieving this balance can be challenging. This is where Conduit Health Partners’ nurse-first triage solution becomes invaluable. Take Kenosha Community Health Center (KCHC) as an example—a Federally Qualified Health Center (FQHC) that turned to Conduit to address critical gaps in their patient care process.