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Combating Network Leakage: The Benefits of Outsourcing a Transfer Center

Transfer Center

Network leakage is a significant challenge for health care systems, impacting both patient care continuity and financial stability. When patients seek care outside their designated network, it disrupts service delivery and results in substantial revenue loss.  Addressing this issue is critical for health systems to deliver high-quality care and ensure the financial health of the organization.

Outsourcing to a centralized transfer center is an effective strategy to mitigate network leakage and streamline patient transfers within the network.  » Read more about: Combating Network Leakage: The Benefits of Outsourcing a Transfer Center  »

Optimizing Load-Leveling and Streamlining Patient Transfers: A Case Study on Mercy Health – Toledo’s Top Gun Initiative

emergency department sign

Imagine you are part of the emergency department team at a rural hospital. You have a patient who is medically stable but requires a higher level of care. You contact the acute hospital within your health system, which has the necessary specialists, seeking their assistance in admitting the patient. Unfortunately, the receiving facility has no available beds. Despite understanding the urgency of providing the appropriate care for the patient, the rural hospital faces a tough decision: either hold the patient or transfer them to a facility outside of the network.  » Read more about: Optimizing Load-Leveling and Streamlining Patient Transfers: A Case Study on Mercy Health – Toledo’s Top Gun Initiative  »

5 Ways That Nurse Triage Improves Health Outcomes of Health Plan Members

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Health plans are increasingly recognizing the importance of helping members navigate their health. With options ranging from telehealth to urgent care to emergency department visits, members often need guidance to make the right care choices. Nurse-first triage solutions can serve as a win-win for health plans, offering a tool to improve health outcomes for their members while decreasing overall health care costs for their organization.

Lessons Learned: A Case Study on Nurse-Triage Solutions and Employee Health

Today’s businesses face many challenges concerning employee health. These range from which strategies to implement to manage health care costs to how best to engage employees in their health and keep them healthy. Navigating these challenges is especially difficult considering workforce shortages and escalating health care costs. According to projections from PwC’s Health Research Institute, health care expenses are anticipated to surge by 7% in 2024, surpassing the 5.5% increase observed in 2022 and the 6% rise in 2023.  » Read more about: Lessons Learned: A Case Study on Nurse-Triage Solutions and Employee Health  »

How to Leverage Nurse Triage for Workplace Injury Management

Measuring blood pressure. Young woman have a visit with female doctor in modern clinic. Measuring blood pressure. Pressure gauge. Hypertension and high heart rate

Bon Secours Mercy Health faced a significant challenge in maintaining employee health while effectively managing workplace injuries within its extensive operations of 60,000 employees nationwide. The diversity in processes and lack of standardized protocols hindered the employee health team’s ability to ensure consistent care and manage costs.  In addition, it resulted in the frequent use of emergency departments for injuries that could have been treated at lower acuity facilities or through self-care, leading to unnecessary strain on emergency resources and increasing healthcare costs within their health plan.  » Read more about: How to Leverage Nurse Triage for Workplace Injury Management  »

Navigating Growth and Innovation: Angela Martin’s Journey at Conduit Health Partners

Angela Martin header

As the director of Business Development at Conduit Health Partners, Angela Martin’s, MHA, BSN, RN is committed to fostering growth and nurturing relationships. Her dedication is palpable as she collaborates with Conduit’s marketing and operations teams, strategizing to expand Conduit’s client base and service offerings. Angela’s role is multifaceted, encompassing oversight of the sales process, guiding the account management team, and identifying new business opportunities through strategic partnerships.

Angela’s journey with Conduit began four years ago,  » Read more about: Navigating Growth and Innovation: Angela Martin’s Journey at Conduit Health Partners  »

Ensuring 24/7 Continued Access to Care at FQHCs: The Benefits of Outsourcing Nurse-First Triage Solutions

male nurses speak on phone

Federally Qualified Health Centers (FQHCs) are crucial in providing comprehensive healthcare services to underserved populations yet are faced with unique challenges. One such challenge is ensuring they meet regulatory requirements with limited staff and resources.

To maintain their operational status and receive federal funding, FQHCs must adhere to stringent regulations, including the requirement to ensure their primary health services are available and accessible 24/7 within their catchment areas. Compliance with these regulations involves multiple facets to ensure continuity and accessibility of care for residents in their service areas.  » Read more about: Ensuring 24/7 Continued Access to Care at FQHCs: The Benefits of Outsourcing Nurse-First Triage Solutions  »

Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%

Close up photo of red large letters spelling emergency

Focus on timely transfer for acute behavioral health patients improves patient safety and outcomes

A recent collaboration between Conduit Health Partners and Mercy Health — Springfield Regional Medical Center has significantly streamlined care transfers of behavioral health patients from the emergency department (ED) to appropriate care settings. Early data demonstrates strong efficacy of the collaboration, which resulted in a 64% reduction in ED length of stay, speeding time to treatment and improving overall staff and patient safety.  » Read more about: Behavioral Health Collaboration Reduces Emergency Department Length of Stay by 64%  »

Empowering Teams and Transforming Care: Heather Kelsey’s Journey at Conduit Health Partners

Heather Kelsey header

As the Director of Operations for Nurse Triage and Patient Outreach & Engagement at Conduit Health Partners, Heather Kelsey’s, MSN, RN role involves strategic planning and enabling her teams to provide exceptional care. Over the past three years, Heather has embraced her role, advancing from her previous position as a clinical manager. Transitioning to this leadership role has expanded her responsibilities, emphasizing strategic planning while nurturing her team’s emotional intelligence and communication skills.  » Read more about: Empowering Teams and Transforming Care: Heather Kelsey’s Journey at Conduit Health Partners  »

How Pediatric Nurse Triage Benefits Organizations

Family at home

Pediatric illnesses and emergencies don’t adhere to a 9-to-5 schedule. They can strike at any time, be it the middle of the night, a weekend afternoon, or a holiday. Recognizing this reality, pediatric nurse triage ensures that families have access to timely guidance and assistance when they need it most.  This 24/7 accessibility is not just a convenience; it’s a critical component of comprehensive pediatric care, providing reassurance and peace of mind to parents and caregivers around the clock and supporting the operational efficiency and staff well-being of your organization.   » Read more about: How Pediatric Nurse Triage Benefits Organizations  »

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