Our People

Heather Kelsey, MSN, RN

Heather Kelsey

Director of Triage, Virtual Care and Scheduling

Heather Kelsey is the Director of Virtual Care, Triage and Scheduling at Conduit Health Partners. In her role, Heather is responsible for strategic and operational leadership, day-to-day management, and oversight of Conduit Health Partners’ Nurse Triage, Virtual Care Center and Scheduling teams. She also collaborates with other Conduit leaders to develop new strategic services and process improvement strategies.

Heather has more than 20 years of clinical experience and has been a Director at Conduit for more than two years. She has 15 years of critical care nursing as well as eight years of telephonic triage and case management experience with Humana. During her time at Humana, she was responsible for leading remote teams, coaching care managers in telephonic programs, and driving improved processes and efficiencies which included a $1.5M savings. She has led highly engaged teams in the virtual workplace for over ten years. Since joining Conduit, Heather has helped to lead several new implementations in Triage and Virtual Care, and partners closely with our clients on business optimization and ensuring callers receive quality clinical care in the most efficient ways possible.

Heather and her husband, Joe, live in Lebanon, Ohio, and have three children and two grandsons.  She has a passion for volunteer work through her church and in her community, and loves to garden, practice photography and read in her spare time.


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