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Strategies to Reduce Unnecessary Emergency Room Visits

Unnecessary ER visits cost the healthcare industry at least $47 billion per year, according to a report from Accenture consulting firm (2021). The report cites patients with “low health system literacy” as one key cause of excessive ER visits. The complexity of today’s health system drives patients to the ER for acute needs that could be addressed in less expensive health settings, according to the report.

In addition to their negative impact to a hospital’s bottom line, excessive ER visits also put additional strain on clinical and support staff, while diverting valuable resources from patients experiencing serious health crises which truly require emergency care.

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Project manager working on Gantt chart schedule to create planning with tasks and milestones to plan activities, person working with management tools on computer in office

Using Data to Drive Patient Acquisition, Retention and Growth

An innovator in the health care space, Conduit Health Partners’ use of data is a driving factor in helping to determine the correct type of care each patient should receive, when they should receive it, if that care is best delivered in the hospital or at home, and how that care will impact the bottom line for both the health care services provider and the patient.

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A timely care delivery

Brandon Burt, a Nurse Triage Specialist with Conduit, was working overnight on the 24/7 Nurse Access Line, when a man called at 2 a.m. because his wife was in labor and they were on their way to the hospital. He wanted to make sure his wife’s doctor was notified to meet them there. Normally, Burt would have messaged the on-call provider who would have called the man back within about 30 minutes. However, Burt quickly realized that wouldn’t be soon enough.

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Heather Kelsey

Meet Heather Kelsey, Director of Triage and Virtual Care

Heather Kelsey is the  Director of Triage and Virtual Care at Conduit Health Partners. In her role, Heather is responsible for strategic and operational leadership, day-to-day management, and oversight of Conduit Health Partners’ Nurse Triage and Virtual Care Center teams. She also collaborates with other Conduit leaders to develop new strategic services and process improvement strategies.

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