Optimize Revenue Across Your Health System — by Improving Access, Flow, and Resource Use
Staffing shortages, increased care complexities, and fragmented care coordination are creating real pressure across hospital operations. When triage and transfer processes break down, it leads to delays, overcrowded EDs, network leakage, and mounting administrative burden on clinical teams.
Conduit Health Partners helps address these challenges. Our nurse-first triage and patient transfer solutions improve how patients navigate through your system, helping your system capture more revenue, reduce unnecessary costs and penalties, and maximize margin across existing capacity.
System-Level Results That Drive Financial Performance
Conduit Health Partners delivers measurable, system-wide impact by improving flow, increasing access, reducing costs, and supporting stronger financial performance. Health systems that use our services have seen impactful results, including:
Transfer Center Outcomes
- 34% faster transfers — expediting care and reducing delays
- 54% increase in direct-to-admit in-network patients
- A 64% reduction in ED length of stay for behavioral health patients
- A 3:1 overall system ROI and up to 7:1 ROI in surgery, cardiology, and neurosciences by retaining high-acuity patients within the system
Nurse Triage Outcomes
- Nearly 90% ED avoidance rate among patients initially seeking emergency care
- Meaningful reductions in provider burnout and after-hours call volume
- Lower total cost of care — including for self-insured employee populations
- Fewer readmissions by giving patients 24/7 access to experienced RNs who reinforce discharge plans, address emerging concerns before they escalate, and direct patients to the right level of follow-up care
The Cost of Inaction
- Millions in annual leakage to out-of-network providers
- Avoidable ED visits that inflate costs and slow throughput
- Preventable readmissions that drive up penalties, increase avoidable costs, and strain already limited capacity
- Rising labor expenses due to burnout and administrative inefficiency
- Lost high-acuity volume in surgical and specialty service lines
Patient Transfer Center: Accelerate Throughput, Strengthen System Performance, and Drive More Revenue
When transfers stall, the cost is high: EDs get overloaded, high-acuity patients go out of network, and care teams waste hours on back-and-forth coordination. Most health systems have a transfer process — but few have the visibility, clinical rigor, or system-level control to make it work efficiently.
Conduit Health Partners manages the entire transfer process for you — with just one phone call. Our 24/7 team handles everything: finding the right destination, securing acceptance, coordinating physician consults, arranging transport, and managing all communication between sites helping to ensure that high-revenue procedures stay in your system and your staff can stay focused on care, not logistics.
Health systems that partner with Conduit Health Partners are seeing real results: faster transfers, fewer lost patients, stronger physician relationships and millions in retained revenue.
Operational Impact You Can Measure
Strategic Value for System Leadership
- Capture more high-value referrals and retain high-acuity patients by improving access and coordination
- Increase provider satisfaction and alignment with faster, more predictable handoffs
- Gain real-time visibility into patient flow, capacity use, and service line opportunities
- Quantify ROI and uncover hidden cost savings by outsourcing your transfer center
- Integrate cleanly with your existing infrastructure — no disruption, no extra lift
Nurse-First Triage: Reduce ED Overuse, Strengthen Your Reputation, Support Provider Retention, and Mitigate Readmissions
Patients often don’t know where to go when symptoms arise — especially after hours. Without guidance, they turn to the ED or delay care altogether, creating unnecessary costs, overcrowding, and provider strain.
Conduit Health Partners’ 24/7 nurse-first triage connects callers with experienced RNs who assess symptoms, reinforce post-discharge care plans, and guide patients to the right level of care. Our approach:
- Reduces unnecessary ED visits
- Helps prevent avoidable readmissions through proactive follow-up
- Strengthens your system’s reputation for accessible, high-quality care
- Supports provider satisfaction and retention by easing on-call burdens
The Result
patients get timely, appropriate care while your teams stay focused on delivering the highest-value services.
Clinical and Operational Impact You Can Measure
What Conduit Health Partners’ Nurse-First Triage delivers for health systems, providers, and patients:
- Diverts low-acuity visits from the ED, improving patient flow and reducing strain on emergency services
- Lowers readmission rates by supporting patients after discharge
- Improves provider satisfaction and supports retention by reducing burnout from on-call responsibilities
- Guides self-insured employees to the right care, lowering unnecessary claims and helping manage costs
- Builds loyalty and satisfaction by giving patients confidence they can reach a nurse anytime
Results in Action: How Health Systems Are Using Nurse-First Triage to Optimize Revenue and Access
Medical Group of a Large Health System
- Expanded after-hours access by connecting patients directly to RNs through Conduit Health Partners’ nurse-first model
- Strengthened emergency preparedness by ensuring continued triage and scheduling during unexpected clinic outages
“We have found the right partner in Conduit. They align with our Mission, will scale with our growth, and they are helping us ensure access to after-hours care for our patients.”
CHRISTUS Trinity Clinic
Strategic Value for System Leadership
- Reduce avoidable ED visits and contain value-based care costs
- Improve care continuity and patient trust through 24/7 system-branded support
- Enhance system reputation with a high-value community-facing service
- Strengthen employed medical group performance and relieve call burden
- Improve provider work-life balance and reduce burnout-related attrition
- Lower healthcare costs for employees in self-insured systems
- Deploy quickly with integration into your existing workflows and technology
Why Health Systems Trust Conduit Health Partners
- Founded and led by experienced nurses and health system executives
- Trusted by national and regional health systems, health plans, and provider groups
- Seamlessly integrates with your protocols, workflows, and EHRs — no disruption required 24/7 services that support your care teams while extending their reach
We don’t just support your operations — we help you solve real challenges. Whether you're focused on improving access, easing staff burden, or keeping more care inside your system, Conduit Health Partners is built to deliver measurable results.