Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster, reducing strain on care teams and improving overall system performance.
Inspired by the “need for speed” mindset from Top Gun, the initiative (nicknamed Operation Top Gun) shows what’s possible when hospitals combine advanced technology,
When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.
Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient.
Timely patient transfers are a hidden key to hospital efficiency.
Conduit Health Partners’ president, Cheryl Dalton-Norman, was recently featured in Chief Healthcare Executive on one of health care’s most pressing operational challenges: patient transfer delays.
In her article, Why timely transfers are a hidden key to hospital efficiency,
Every day, health care administrators check in on their key performance indicators. They track what’s going well and what’s not. When metrics fall short, the focus often shifts to familiar territory—staffing levels, communication issues, throughput, or care delivery gaps. These are important areas to address.
But one operational factor often gets overlooked: patient flow.
Every patient transfer is both a clinical decision and a financial one. In large health systems, the structure of your transfer center directly affects how many patients remain in-network, the speed of placement, and the revenue you retain. The decision to operate in-house or outsource should begin with a clear, data-driven financial analysis.
In a recent article featured in Patient Safety & Quality Healthcare (PSQH), our president Cheryl Dalton-Norman shared insights on how nurse-first strategies, like nurse triage and patient transfer solutions, are helping health systems ease provider strain while improving the patient experience.
At Conduit Health Partners, we know firsthand that health care delivery continues to face immense pressure: rising patient volumes,
In a recent conversation with Matthew Holt of The Health Care Blog, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, shared insights into how nursing is evolving, and how Conduit Health Partners is at the forefront of this transformation.
Conduit Health Partners supports overburdened nursing teams with high-impact services including patient transfer operations and nurse-first triage.
Health systems across the country are facing compounding challenges. Staffing shortages are straining clinical teams, emergency departments are overcrowded, and patients are often left without a clear path to the right level of care. These pressures are not new—but they are intensifying.
What’s needed is a practical model that addresses access,
In a recent op-ed published in Avia Marketplace, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, explores how health systems can unlock financial sustainability and operational efficiency by rethinking patient transfers.
An Overlooked Opportunity
With rising operational costs, shrinking reimbursements and workforce burnout at an all-time high,
Is this a familiar situation?
Your main acute care hospital is at capacity. Rural facilities are holding patients in the emergency department, waiting for transfers. Other hospitals in your network have available beds and the right clinical capabilities, but patients are not being sent there. Not because they cannot manage the case,
