Your employees can generate unnecessary costs to your business without even knowing it. The tradition of “heading to the emergency department” isn’t always the best choice, but people often don’t know where else to turn when they need medical assistance (or think they do). These ED visits are the costliest option for your employees and your company, and may be unnecessary.
Brandon Burt, a Nurse Triage Specialist with Conduit, was working overnight on the 24/7 Nurse Access Line, when a man called at 2 a.m. because his wife was in labor and they were on their way to the hospital. He wanted to make sure his wife’s doctor was notified to meet them there. Normally, Burt would have messaged the on-call provider who would have called the man back within about 30 minutes. However, Burt quickly realized that wouldn’t be soon enough.
The Bon Secours Mercy Health team employee health team worked with Conduit Health Partners to create a 24/7 triage service for work-related injuries and exposures.
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