Patient Transfer Center
We Manage Patient Transfers from Start to Finish
Our Transfer Center operates around the clock to ensure that patients are swiftly transferred to the appropriate medical facility. With a single phone call, our team initiates a seamless transfer process, minimizing any delay in critical care.
This frees providers, nurses, and other staff from coordinating transfers so they can focus on what they do best – serving patients. Our team manages the full patient transfer process, starting with identifying a location based on provider preference, patient need, gaining acceptance and coordination of transportation.
We can help with patient care logistics such as:
- Inbound and outbound transfers – medical and behavioral health
- Direct admissions
- Physician to physician consultations
- EMS coordination
- Coordination of handoff
Benefits of Outsourcing Your Transfer Center to Conduit Health Partners
Outsourcing your transfer center to Conduit Health Partners offers several key benefits that enhance patient care and improve performance within your network:
Lower Operational Costs
A third-party analysis of a Conduit Health Partners client revealed a nearly 3:1 return on investment from outsourcing transfer center operations.
Optimized Workforce Utilization
Reduce the administrative burden on your team, allowing them to focus on patient care while lowering labor costs and improving efficiency.
Enhanced Operational Performance
Decrease ED wait times, ED boarding and Left Without Being Seen (LWBS), while improving patient outcomes and access to care.
Stronger Patient Acquisition and Retention
Ensure seamless, well-coordinated care transitions that increase patient retention and acquisition
Strategic Load Balancing
Distribute patient volume efficiently across facilities, preventing bottlenecks and optimizing capacity.
System-Wide Visibility
Gain a standardized, real-time view of patient flow across your network to support better decision-making.
Actionable Data Insights
Leverage robust analytics to drive service line growth and inform strategic planning.
Who We Serve
Our access center services offer benefits to the following types of organizations across the nation:
Acute Short Term Care Facilities
- Coordinate patient acceptance to and from your organization.
- Direct admissions
- Support provider practices through direct admission processes
- Coordinate communication with high acuity care teams – stroke or cardiovascular
- Minimize organization outmigration
- Decrease ED boarding hours
Provider Offices
- Assist with direct admissions, negating the need for admissions through the ED
- Offers assistance for future scheduled admissions for specific treatment – for example, chemotherapy or cardiology
Health Systems
- Promote patient acquisition and retention
- Standardize and streamline patient throughput through system
- Facilitate load balancing across health systems with multiple facilities
Freestanding Emergency Departments (FSED)
- Decreased ED boarding hours
- Coordinate patient acceptance to acute care facilities, freeing up already limited staff
Timely Access to High Quality Care
Our patient access center is designed to optimize hospital throughput by transferring patients to a care setting that is appropriate for their needs. Our team streamlines the transfer process and provides numerous benefits to health systems, all while improving timely access to high-quality care.
Proven Success
We have served the needs of many health care organizations.
Why choose Conduit for your transfer service needs?
Conduit was designed by clinically trained health care operators.
Nurse-Driven Model
Conduit serves as the single access point to manage patient flow with a centralized transfer coordination solution staffed 24/7 by registered nurses.
Access Coordination
Our Transfer Center operates around the clock to ensure that patients are swiftly transferred to the appropriate medical facility. With a single phone call, our team initiates a seamless transfer process, minimizing critical care delays.
Data-Driven
We use data-driven strategies to manage patient throughput to avoid delays in the delivery of care. Our team will expertly manage patient flow, direct admissions, or consultations 24/7 so that your team can focus on its most critical role: providing high-quality patient care.
Optimizing Patient Outcomes
We understand your organization, capability and acceptance processes based on location. Patients get timely access to high-quality care when every minute counts.
Operational Excellence
With a keen understanding of the operational and logistical needs of emergency and inpatient departments, as well as outpatient facilities, Conduit helps you load balance and gives you peace of mind that your transfer processes are safe and efficient.
Testimonials
Conduit Health Partners Publishes the State of Patient Access and Throughput Report
At a glance: The State of Patient Access and Throughput Report from Conduit Health Partners analyzes system-wide operational data and frontline nurse input to identify patterns in how patients enter health systems and move through care. The report highlights how greater visibility into access activity and patient movement helps health systems identify bottlenecks,
Cheryl Dalton-Norman Featured in Forbes: Breaking Down Barriers to Scaling Innovation in Health Care
Innovation in health care has never been more essential, or more challenging. As health systems continue to navigate clinical workforce shortages, rising patient complexity and the rapid evolution of digital tools, leaders are rethinking how to safely and effectively bring new ideas to scale.
This month, Forbes published an article titled “19 Barriers To Scaling Innovation In Health (And How To Overcome Them)”,
The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency
Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster, reducing strain on care teams and improving overall system performance.
Inspired by the “need for speed” mindset from Top Gun, the initiative (nicknamed Operation Top Gun) shows what’s possible when hospitals combine advanced technology,