About Us
Frequently Asked Questions
At Conduit Health Partners, we partner with health care organizations to ensure patients receive the right care at the right time through patient focused, evidence based solutions. Whether working with health systems, provider groups, or health plans, we deliver solutions that enhance patient safety, access, streamline operations, and support sustainable growth.
About Conduit Health Partners
Conduit Health Partners is an innovative health care solutions company that connects patients to the care they need, when they need it, through patient transfer, nurse triage, virtual nursing, and patient outreach services. Conduit Health Partners is a trusted operational partner that helps health systems, provider groups, health plans, and employers improve care and access while easing administrative burdens and streamlining operations. With a team of more than 200 nurses serving clients and patients throughout the US , Conduit Health Partners delivers cost-effective, efficient solutions that enhance workflows, optimize resources, and improve patient outcomes.
We partner with health systems, payers, employers, communites, accountable care organizations, providers and others to connect patients, members and employees to the care they need, when they need it. Conduit Health Partners works with partners nationwide and builds solutions to the unique needs of each client.
Conduit Health Partners is a nurse-led organization. Our leaders have deep expertise in both nursing and health system operations giving us firsthand insights into the challenges health care organizations face and shaping our solutions into customized, practical solutions that address these complexities and drive real operational improvements.
Conduit Health Partners is a nurse-led organization with deep expertise in patient access through both our Nurse-First triage model and patient transfer center services. We help health systems reduce administrative burden, improve operational efficiency, and lower costs by streamlining care delivery and ensuring patients receive the right care at the right time. With over 11 million calls managed across more than 200 points of care, our clinically grounded, operationally sound solutions allow you to leverage our administrative, clinical, and operational experience—so your team can focus on what matters most: delivering exceptional care.
Conduit Health Partners nurses are licensed in all 50 states.
Conduit Health Partners President, Cheryl Dalton-Norman, and other health care leaders founded Conduit Health Partners because they identified opportunities for community and client specific solutions that would connect people, patients and providers with the health care access and resources they need. Since Conduit Health Partners was formed in 2017, we have managed over 11 million calls to our clients which span over 200 locations nationwide.
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About Conduit Health Partners’ Nurse-First Triage Solution
Conduit Health Partners’ Nurse-First triage solution connects patients and health plan members to experienced registered nurses 24/7, helping them access the right care at the right time. Our URAC-accredited service, supporting over 200 points of care nationwide, lowers health care costs, prevents readmissions, reduces unnecessary ED visits, and expands access to care. It can also serve as a community line for health systems, promoting brand awareness for your network.
In addition, nurse-first triage plays a key role in reducing provider burnout by creating a more manageable workload and fostering a healthier work environment. By implementing nurse-first triage services, health care organizations can enhance provider well-being while ensuring patients receive timely and appropriate care.
Conduit Health Partners uses a nurse-first model—connecting patients and members directly to a registered nurse for timely clinical guidance, rather than relying on call-back systems that can lead to unnecessary emergency department visits, patient deterioration and patient frustration. This immediate access ensures individuals receive the right level of care at the right time.
As a nurse-led organization, we bring both clinical and administrative expertise, working as a true partner to support your organization’s goals. With over 11 million calls managed, our proven experience delivers the quality, efficiency, and operational excellence our clients rely on to improve care, reduce costs, and enhance patient satisfaction.
When collaborating with Conduit Health Partners for 24/7 nurse triage services, callers are immediately connected with a registered nurse who is trained, experienced and competent to service your organization.
While other companies may promote seemingly similar services, their callers typically talk to several unlicensed or non-clinical people before reaching an actual nurse. But with Conduit’s nurse-first model, we ensure our callers have immediate access to expert nurses without lengthy delays or handoffs from one person to another. This decreases the change of inappropriate prioritization and risk to the caller.
Yes, Conduit Health Partners offers 24/7 nurse triage services, including after-hours support. We work closely with our clients to determine the appropriate level of support needed, whether it’s after-hours coverage, support during working hours, or a combination of both. Our nurse-first triage model ensures that patients and health plan members have access to experienced registered nurses at any time.
Nurse-first triage at Conduit Health Partners is cost-effective and significantly lower than an average emergency department (ED) visit which typically costs $1,200-$1,400.
By implementing nurse-first triage, organizations can reduce unnecessary ED visits—redirecting patients to more cost-effective options like office visits, urgent care or providing clinical advice when a visit is not necessary. Past clients have seen emergency department avoidance rates of greater than 90%, helping to significantly reduce overall health care expenses.
At Conduit Health Partners, our nurse-first triage model plays a key role by providing patients with immediate access to registered nurses who can assess their symptoms and guide them to the appropriate level of care, whether that’s urgent care, primary care, or advice over the phone. This timely intervention helps avoid unnecessary ER visits.
About Conduit Health Partners’ Patient Transfer Solution
Conduit Health Partners’ Patient Transfer Center operates 24/7 to ensure that patients are quickly and efficiently transferred to the appropriate acute care facility. With just one phone call, our team initiates a seamless transfer process, avoiding delays in care. We manage the entire transfer process, from identifying the best facility based on provider preference and patient needs, to gaining acceptance and coordinating transportation. This service frees up providers, nurses, and staff from the complexities of transfer coordination, allowing them to focus on patient care. Our team handles inbound and outbound transfers, direct admissions, physician-to-physician consultations, EMS coordination, and handoff coordination, ensuring smooth transitions and better outcomes for patients.
Outsourcing a patient transfer center offers several key benefits to health care organizations.
- Growth in market share through coordinated care and becoming the preferred choice for patient transfers with a streamlined, hassle-free process
- Improved operational efficiency by leveraging a company that specializes in patient transfers
- Support in service line development and network load balancing through network-wide data visibility
- Improvement in emergency department throughput, including waiting times and transfer completions
- Reduction in administrative burden by streamlining the entire transfer process, allowing nurses and staff to focus more on providing direct bedside care rather than managing logistics
A recent study by Eliciting Insights reveals a nearly 3:1 overall return on investment and as high as 7:1 for key specialties for health systems that engage Conduit Health Partners to provide patient transfer center services.
Conduit Health Partners’ Transfer Center service offers a nurse-driven, centralized approach to managing patient flow, staffed 24/7 by experienced registered nurses. With nearly 500,000 patient transfers managed for health system networks, we bring extensive expertise to help optimize your entire network including streamlining operations and balancing network load.
Our solution ensures patients are transferred to the appropriate acute care facility often with a single phone call, minimizing delays in care and reducing the administrative burden on your team.
As a nurse-led organization with deep clinical and administrative expertise, Conduit Health Partners works alongside your team to help meet your operational goals, ensuring safe, efficient, and effective transfer processes across your entire health care network.
Data-driven strategies help organizations predict and manage patient flow, volume and more, which helps avoid delays in the delivery of care. With an emphasis on data analytics, Conduit will provide strategic insight to support your organization as you drive to continuously improve patient safety, health and satisfaction. Our data-driven process improvements can help strengthen your operations, ease of access, and your bottom line.
As health care leaders, we understand the ever-changing health care landscape and offer customized, cost-effective, and time-saving solutions to help your organization improve care for those you serve.
- Exceptional Patient Engagement: Patients get timely access to high-quality care when every minute counts.
- Nurse First Model: Give your patients and employees immediate access to a registered nurse who will determine the most appropriate level of care needed.
- Data-Driven: Process improvements and business insights based on data used to strengthen your operations, and your bottom line.
- Operational Excellence: Built on best practices to improve patient care while saving you and your staff time, stress and money.
- URAC-Accreditation: Our health care call center is accredited through URAC, demonstrating a high level of expertise, and commitment to quality and to the user experience.
There are many reasons a health system should consider outsourcing certain functions like patient transfer services. In addition to allowing direct care staff more time to focus on their most critical role of providing high-quality patient care, outsourcing transfer services can save precious time and resources while promoting safer, seamless patient care. Transfer Center services also enable transparency in inbound and outbound movement, referral patterns and patient retention.