News - Conduit Health Partners

Happy nurse on a meeting with hospital administrator and doctor

Cheryl Dalton-Norman Featured in Forbes: Breaking Down Barriers to Scaling Innovation in Health Care

Innovation in health care has never been more essential, or more challenging. As health systems continue to navigate clinical workforce shortages, rising patient complexity and the rapid evolution of digital tools, leaders are rethinking how to safely and effectively bring new ideas to scale.

This month, Forbes published an article titled “19 Barriers To Scaling Innovation In Health (And How To Overcome Them)”,

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A female nurse performing a remote examination at a clinic

The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency

Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster, reducing strain on care teams and improving overall system performance.

Inspired by the “need for speed” mindset from Top Gun, the initiative (nicknamed Operation Top Gun) shows what’s possible when hospitals combine advanced technology,

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Female Nurse Consulting Patient Online Through Video Call

Conduit Health Partners President Featured in Forbes: “Access Is the New Currency”

Conduit Health Partners president, Cheryl Dalton-Norman, was recently featured in Forbes with her article, Access Is The New Currency: 3 Lessons From Healthcare’s High-Stakes Playbook.

In the article, Cheryl draws attention to a critical reality: access is the most valued aspect of the health care experience,

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How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34%

When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.

Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient.

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How Centralized Transfer Centers Unlock Better Outcomes and ROI

Timely patient transfers are a hidden key to hospital efficiency.

Conduit Health Partners’ president, Cheryl Dalton-Norman, was recently featured in Chief Healthcare Executive on one of health care’s most pressing operational challenges: patient transfer delays.

In her article, Why timely transfers are a hidden key to hospital efficiency,

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Diverse Medical Team Meeting, Discussing Patient Flow

Patient Flow: The Hidden Driver Behind Your KPIs

Every day, health care administrators check in on their key performance indicators. They track what’s going well and what’s not. When metrics fall short, the focus often shifts to familiar territory—staffing levels, communication issues, throughput, or care delivery gaps. These are important areas to address.

But one operational factor often gets overlooked: patient flow.

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Senior Financial Analyst Presenting A Graph

In-House vs. Outsourced Patient Transfer Centers: A Financial Comparison

Every patient transfer is both a clinical decision and a financial one. In large health systems, the structure of your transfer center directly affects how many patients remain in-network, the speed of placement, and the revenue you retain. The decision to operate in-house or outsource should begin with a clear, data-driven financial analysis.

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How Nurse-First Triage and Transfer Centers Are Reshaping Health Care—Insights from Conduit’s COO

In a recent conversation with Matthew Holt of The Health Care Blog, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, shared insights into how nursing is evolving, and how Conduit Health Partners is at the forefront of this transformation.

Conduit Health Partners supports overburdened nursing teams with high-impact services including patient transfer operations and nurse-first triage.

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Female medical staff communicating with a patient from a hospital office

How a Nurse-First Model Can Improve Access and Efficiency Across Health Systems

Health systems across the country are facing compounding challenges. Staffing shortages are straining clinical teams, emergency departments are overcrowded, and patients are often left without a clear path to the right level of care. These pressures are not new—but they are intensifying.

What’s needed is a practical model that addresses access,

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Rethinking Patient Transfers: A Hidden Key to Financial Sustainability

In a recent op-ed published in Avia Marketplace, Dominique Wells, MSN, RN, chief operating officer at Conduit Health Partners, explores how health systems can unlock financial sustainability and operational efficiency by rethinking patient transfers.

An Overlooked Opportunity

With rising operational costs, shrinking reimbursements and workforce burnout at an all-time high,

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