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Patient Transfer Center
Happy nurse on a meeting with hospital administrator and doctor

Cheryl Dalton-Norman Featured in Forbes: Breaking Down Barriers to Scaling Innovation in Health Care

Innovation in health care has never been more essential, or more challenging. As health systems continue to navigate clinical workforce shortages, rising patient complexity and the rapid evolution of digital tools, leaders are rethinking how to safely and effectively bring new ideas to scale.

This month, Forbes published an article titled “19 Barriers To Scaling Innovation In Health (And How To Overcome Them)”,

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A female nurse performing a remote examination at a clinic

The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency

Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster, reducing strain on care teams and improving overall system performance.

Inspired by the “need for speed” mindset from Top Gun, the initiative (nicknamed Operation Top Gun) shows what’s possible when hospitals combine advanced technology,

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Nurse and patient talking in hospital

How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34%

When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.

Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient.

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Diverse Medical Team Meeting, Discussing Patient Flow

Patient Flow: The Hidden Driver Behind Your KPIs

Every day, health care administrators check in on their key performance indicators. They track what’s going well and what’s not. When metrics fall short, the focus often shifts to familiar territory—staffing levels, communication issues, throughput, or care delivery gaps. These are important areas to address.

But one operational factor often gets overlooked: patient flow.

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