Health plans are increasingly recognizing the importance of helping members navigate their health. With options ranging from telehealth to urgent care to emergency department visits, members often need guidance to make the right care choices. Nurse-first triage solutions can serve as a win-win for health plans, offering a tool to improve health outcomes for their members while decreasing overall health care costs for their organization.

Federally Qualified Health Centers (FQHCs) are crucial in providing comprehensive healthcare services to underserved populations yet are faced with unique challenges. One such challenge is ensuring they meet regulatory requirements with limited staff and resources.

To maintain their operational status and receive federal funding, FQHCs must adhere to stringent regulations, including the requirement to ensure their primary health services are available and accessible 24/7 within their catchment areas.