Patient transfers were challenging before COVID-19, but the pandemic has put more strain on hospitals and managing patient flow has become increasingly difficult given higher patient volume and staff shortages. Even before COVID-19, staff shortages prevented health systems and hospitals from dedicating the appropriate staff to the transfer process. COVID-19 has exacerbated this problem, resulting in multiple staff members spending precious time making dozens of calls within and outside of their hospitals and health systems to find the right placement for a patient needing to be transferred.