Driving Measurable Value for Health Systems in 2025
Health systems and provider groups continue to face mounting pressure, from staffing shortages and rising costs to increasing patient demand. In 2025, we met those challenges head-on, accelerating growth while delivering proven, measurable value for our clients across the country.
As a nurse-led healthcare solutions partner, we experienced significant momentum this year, demonstrating the trust health systems and provider groups place in scalable, nurse-driven support.
A Year of Meaningful Growth
In 2025, we’re proud to have doubled our nurse triage client base, » Read more about: Driving Measurable Value for Health Systems in 2025 »
How a Specialty Group Reduced After-Hours Physician Burden With Nurse-First Triage
After-hours call volume is a persistent challenge for specialty practices—especially those managing high patient complexity and urgent clinical needs. For large urology groups, every after-hours call carries risk, but not every call requires a physician.
This case study highlights how The Urology Group, a large independent specialty practice, implemented a nurse-first triage model to reduce after-hours operational noise, protect physicians, and improve the patient experience—without compromising safety.
The Challenge: Every After-Hours Call Went to the Physician
The Urology Group includes more than 30 physicians and dozens of advanced practice providers. » Read more about: How a Specialty Group Reduced After-Hours Physician Burden With Nurse-First Triage »
Conduit COO Featured in HFMA: The Evolving Role of Healthcare C-Suite Leaders
We’re proud to share that Dominique Wells, RN, MSN, chief operating officer of Conduit Health Partners, was featured in the recent HFMA article, “The Healthcare C-Suite of the Future: From AI to ROI—Emerging Needs Drive Demand for New Skillsets.” The piece explores how today’s health care leaders are navigating rapid industry transformation, balancing financial sustainability, workforce challenges and the accelerating pace of innovation.
The Role of Collaboration in C-Suite Leadership
In the article, » Read more about: Conduit COO Featured in HFMA: The Evolving Role of Healthcare C-Suite Leaders »
Cheryl Dalton-Norman Featured in Forbes: Breaking Down Barriers to Scaling Innovation in Health Care
Innovation in health care has never been more essential, or more challenging. As health systems continue to navigate clinical workforce shortages, rising patient complexity and the rapid evolution of digital tools, leaders are rethinking how to safely and effectively bring new ideas to scale.
This month, Forbes published an article titled “19 Barriers To Scaling Innovation In Health (And How To Overcome Them)”, featuring insights from health care executives and innovators nationwide. We’re proud to share that Cheryl Dalton-Norman, » Read more about: Cheryl Dalton-Norman Featured in Forbes: Breaking Down Barriers to Scaling Innovation in Health Care »
The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency
Bon Secours Mercy Health’s Toledo market is flying high after launching a new, tech-enabled transfer process — one that’s helping patients get to the right place faster, reducing strain on care teams and improving overall system performance.
Inspired by the “need for speed” mindset from Top Gun, the initiative (nicknamed Operation Top Gun) shows what’s possible when hospitals combine advanced technology, data visibility and a nurse-led coordination model.
This innovative work, and the measurable results it’s delivering, » Read more about: The “Need for Speed” in Patient Transfers: How Conduit is Redefining Efficiency »
Conduit Health Partners President Featured in Forbes: “Access Is the New Currency”
Conduit Health Partners president, Cheryl Dalton-Norman, was recently featured in Forbes with her article, Access Is The New Currency: 3 Lessons From Healthcare’s High-Stakes Playbook.
In the article, Cheryl draws attention to a critical reality: access is the most valued aspect of the health care experience, yet nearly half of patients report their access to care as below average. Just as consumers in retail, banking and other industries prioritize convenience and frictionless experiences, » Read more about: Conduit Health Partners President Featured in Forbes: “Access Is the New Currency” »
Conduit Health Partners Named to Becker’s Health IT “Telehealth Companies to Know” List
Conduit Health Partners is proud to be recognized by Becker’s Health IT as one of this year’s “Telehealth Companies to Know.”
This honor reflects our continued commitment to delivering nurse-led, patient-centered solutions that expand access to care, reduce avoidable emergency room visits and support providers across the country.
Leading with a Nurse-First Approach
As a nurse-led organization, Conduit Health Partners was founded on the belief that clinical expertise must guide innovation in health care. » Read more about: Conduit Health Partners Named to Becker’s Health IT “Telehealth Companies to Know” List »
Rural Health Transformation Program Funding: Why Nurse-First Triage Strengthens Access
The $50B Rural Health Transformation Program is set to reshape care in rural America. Nurse-first triage offers health systems a practical way to expand access and support funding applications with measurable results.
A New Federal Investment in Rural Health
Through the One Big Beautiful Bill, Congress created the $50 billion Rural Health Transformation (RHT) Program. Over the next five years, states will receive funding to redesign rural health systems with a focus on access, » Read more about: Rural Health Transformation Program Funding: Why Nurse-First Triage Strengthens Access »
Conduit COO Dominique Wells Featured in Healthcare Brew on Her Vision for Patient-Centered Care
Conduit Health Partners’ chief operating officer, Dominique Wells, was recently featured in Healthcare Brew in an article titled “How this COO is trying to take nursing ‘back to the center of the patient journey.’”
In the article, Dominique reflects on her journey from starting her career “with a mop and a bucket” as a hospital housekeeper to becoming a nurse and, ultimately, stepping into the C-suite. Each step, she shares, » Read more about: Conduit COO Dominique Wells Featured in Healthcare Brew on Her Vision for Patient-Centered Care »
How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34%
When seconds matter, health systems need processes that keep care moving forward. That’s why Mercy Health-Toledo launched Operation Top Gun—a focused initiative to accelerate patient transfers, reduce emergency department (ED) boarding and ensure patients receive timely, appropriate care.
Mercy Health-Toledo, who operates seven hospitals across northwest Ohio, recognized that their patient transfer process could be faster and more efficient. To address the challenge, they teamed up with Conduit Health Partners, along with the Mercy Health Life Flight network, » Read more about: How Mercy Health-Toledo and Conduit Partnered to Reduce Patient Transfer Times by 34% »