Heather Kelsey is the Director of Triage and Virtual Care at Conduit Health Partners. In her role, Heather is responsible for strategic and operational leadership, day-to-day management, and oversight of Conduit Health Partners’ Nurse Triage and Virtual Care Center teams. She also collaborates with other Conduit leaders to develop new strategic services and process improvement strategies.
Heather has more than 20 years of clinical experience and has been a Director at Conduit for more than a year. She has 15 years of critical care nursing as well as eight years of telephonic triage and case management experience with Humana. During her time at Humana, she was responsible for leading remote teams, coaching care managers in telephonic programs, and driving improved processes and efficiencies which included a $1.5M savings. She prides herself on her ability to execute, build relationships and provide strategic thinking/oversight. Having served as a mentor in a variety of roles throughout her career, Heather has been recognized for her ability to drive remote engagement and received an Excellence in Team Engagement award during her time at Humana.
Heather and her husband, Joe, live in Lebanon, Ohio, and have three children and one grandson. She has a passion for volunteer work for the Mission committee at her church, the local chapter of Sleep in Heavenly Peace and the Cincinnati chapter of Girls on the Run.
Heather loves to garden, serve on the Missions team at her church, and read.