Patient Transfer Center

Improve Patient Flow & Patient Outcomes with a Centralized Transfer Center Model

Provide access to the right care, at the right place, at the right time.

 Conduit Health Partners will work with your hospital or health system to optimize hospital throughput by streamlining and expediting patient transfers 24 hours a day, 7 days a week. Our experienced health care professionals will serve as an extension of your team and as a single access point to manage patient flow across networks of care, offering the resources and expertise needed for timesaving patient admissions and improved patient outcomes.

Whether your transfers originate from the emergency department or another facility, Conduit can help you improve patient flow which can improve patient safety, health and satisfaction.

Partner with Conduit to improve direct patient logistics and handoffs. We can help with:

  • Inbound and outbound transfers (including behavioral health)
  • Direct admissions
  • Physician to physician consultations
  • EMS coordination
  • Patient care logistics 

Why Choose Conduit for Your Transfer Service Needs

Conduit was designed by clinically trained health care operators for health care operators. We are passionate about helping hospitals and health systems achieve optimal, patient-centered care.

What Makes Our Transfer Services Different?

  • Exceptional Patient Engagement
    We get to know your facilities, key resources, and those who are accepting patients based on service line, patient diagnosis, and unit where the patient will be placed. Patients get timely access to high-quality care when every minute counts.
  • Nurse First Model
    Conduit serves as the single access point to manage patient flow with a centralized transfer communications system staffed 24/7 by registered nurses.
  • Data-Driven
    We use data-driven strategies that help predict and manage patient volume so you avoid delays in the delivery of care. Our team will expertly manage your patient flow, direct admissions, or consultations 24/7 so that your team can focus on its most critical role: providing high-quality patient care.
  • Operational Excellence
    With a keen understanding of the operational and logistical needs of emergency and inpatient departments, as well as outpatient facilities, Conduit helps reduce overcrowded departments and gives you peace of mind that your transfer processes are running smoothly.

To help our clients succeed, we offer:

  • Customized Workflows
    We develop custom workflows unique to differing facilities, service lines, or diagnoses based on the way you prefer patients to be accepted for admission and placement in your facility.
  • Call Recordings
    We record calls for patient safety, satisfaction, and operational improvement.
  • Final Destination
    If a referring facility calls the transfer center, we use an expedited process to minimize ED wait times while we find an appropriate placement for patients if we are unable to place them in your facility.

Using Data to Help you Solve Problems

With an emphasis on data analytics, Conduit provides strategic insight to support your organization’s drive to improve patient safety, health and satisfaction. Our data-driven process improvements can help strengthen your operations, ease of access, and your bottom line.

Working with Conduit to improve patient flow, you will:

  • Identify service line gaps and opportunities for service line growth
  • Increase retention and decrease the outmigration of appropriate patients
  • Enhance surge capacity and capability
  • Receive metrics that help predict and manage patient volume, such as receiving and referring facility, time to physician acceptance, and time to bed placement.
  • Realize ongoing results, including financial savings, with our continuous evaluation of metrics that support efficient patient throughput.

Transfer Center Metrics

Transfer Center Metrics
Patient Experience
Abandonment rate
Average speed to answer

I couldn’t imagine my hospital without Conduit. I look at the transfer logs that I get from Conduit first thing every morning, and if I see a patient who was transferred out the previous night, Conduit answers all the important questions. Why? What was the reason? What do I have to do? And I couldn’t do that without Conduit’s Transfer Center and the data they provide.

Gil Palmer, MD, MBA
President, Mercy Health

The most important reason for wanting a robust Transfer Center is for our patients. We owe it to them to coordinate their care and ensure that they’re provided great care from the beginning of their stay to the end.

Chris Hilton
CFO, Bon Secours Mercy Health

A transfer center can be a great partner. They take a huge volume of calls off the frontlines. They make sure they are taking care of transfers by helping reach outside of the regular channels in the footprint to arrange transport for patients—especially patients we’re struggling with.

Wael Haider, M.D.
Chief Clinical Officer, Bon Secours Mercy Health

Connect With Our Team

If you are a hospital or health system and want to learn more about how Conduit Health Partners is your health system’s solution for optimized patient transfers, connect with our team. We look forward to hearing from you!

We are unable to accept patient-initiated requests for transfer or transport. If you are a patient requesting transport, please connect with your primary care provider or local transport vendor.

For more information, contact us or call 855-473-8656