Tangie Lewis is the Director of Operations for Conduit Health Partners Contact Center. In her role, she provides strategic direction and oversight for more than 300 team members responsible for physician office scheduling. The team handles patient scheduling for primary care, specialty and COVID testing and vaccine appointments.
Tangie was previously with Cincinnati Bell for several years, where she held various roles and responsibilities in the Call Center. Her responsibilities included operations, vendor management, project management, sales management, process improvement, and quality and training.
She has attended customer experience and sales conferences to speak on operations and sales best practices and improvements to share with other call center partners in the industry from various areas in the US and Canada.
Tangie holds a Master’s in Organizational Leadership. Tangie is a wife, mother, and Mimi. In addition to family and work, she serves in ministry alongside her parents who are senior pastors. She is gifted in ministry, collaboration, and building relationships which have been instrumental in her success.