If you don’t have the staff, processes, or technology to manage a healthcare call center, let us help.
Conduit Health Partners offers comprehensive healthcare scheduling and call center services for hospitals and health systems to connect patients with the right provider at the right time for the most appropriate care options. In fact, in 2020, we scheduled more than 500,000 provider office appointments for client partners.
We work with clients to customize and quickly implement scheduling and call center processes, and we continuously evaluate data and metrics that help clients make real-time adjustments to realize financial savings and increased ROI. Robust and efficient call management translates to improved operational efficiency, more scheduled appointments, better access to care, and increased patient satisfaction.
A dedicated line supports educational and marketing initiatives that help patients become better informed and more directly and proactively involved in their care. An engagement line can also help callers find doctors and schedule appointments.
Our experienced team members proactively contact patients on your behalf to help them take important steps in their care. We have clinical and non-clinical staff available to support your outreach efforts.
Conduit team members serve as an extension of your team by assisting callers who need to schedule, reschedule, or cancel an appointment; register and verify insurance information; ask a question about an upcoming appointment; get a message to their provider; and more.
Pairing Conduit’s scheduling services with other services such as our 24/7 Nurse Access Line provides a seamless solution for patient care. If a caller needs to speak with a clinician to determine the best course of action for their medical concern, Conduit can connect the caller to an experienced nurse who will use evidence-based clinical protocols to assess the patient’s need and urgency of appointment without disrupting a busy provider office.