Case Studies

Hospital Improves Patient Flow with Streamlined Transfer Services

Mercy Health-Lorain sought support in expanding its operational capacity, resources and expertise to deal with the complexities of patient transfers, and to implement improved transfer processes. Learn how we helped improve this health system's patient transfer process.

24/7 nurse-first triage line improves clinical outcomes for one of Ohio’s largest health insurance companies

Health concerns don’t stick to a 9-to-5 schedule. Medical Mutual sought a better solution to provide its members quick access to reliable clinical advice, any time of the day. Learn how we helped improve this health care system's bottom line with our 24/7 nurse-first triage line.

Virtual care services help a senior living center overcome a significant challenge during COVID-19

Conduit partnered with a senior living community to virtually monitor residents' temperatures during the COVID-19 pandemic. Learn how we helped this facility more closely monitor their patients.

Transfer center services increase access to care while strengthening partnerships

Afflicted by the collapse of the steel industry and the closure of General Motors’ Lordstown plant, Mercy Health – Youngstown is one of the only tertiary care providers within the Mahoning Valley. The hospital had a laborious patient transfer process, but Conduit influenced process changes that led to increased access and efficiencies across several disciplines.

Nurse triage expedites care with 24/7 access to licensed health care professionals

The everchanging health care landscape has presented unique and challenging access barriers. Learn how we partnered with a large health system to increase patient access and improve patient safety.

Employees get the care they need with 24/7 nurse-first triage support

A large health system needed a uniform approach to help employees who were hurt or exposed to a pathogen during their shift. Learn how we improved the employee experience by providing a single solution to all associates—regardless of their location— while also helping the system achieve financial savings.

Emergency department intervention lowers readmissions

Mercy Health — Youngstown partnered with Conduit to help identify patients who were at risk for readmission after one hour in the emergency department. Learn about the incredible degree to which readmissions were decreased.

Client and Patient Testimonials

When I realized the location I had intended on going to was closed, I called the nurse line back, and she helped me identify an in-network urgent care close to my home that was open late. I called back again for assistance finding an ophthalmologist. Tunde and Laura were kind and very helpful.”


“Please help me to let her know the importance of her work in handling two back-to-back thrombectomies and she certainly contributed to timely thrombectomies and a great outcome.”

Feedback from a neurovascular interventionist regarding a Conduit call center employee who promptly responded to two stroke patients who called in eight minutes apart.

“Our partnership with Conduit Health Partners has provided overall clarity and standardization to the transfer processes.
We make and receive less phone calls to place the right patients at the appropriate level of care.”

Dr. Derek Goodyear, Medical Director, Sound Physicians — Youngstown